Sprint Store
| Category: | Cell Phone Store |
| Address: | 1411 Hamner Ave, Norco, CA 92860, USA |
| Phone: | +1 951-280-4240 |
| Site: | storelocator.sprint.com |
| Rating: | 1.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 7
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A Private User
Go to the Sprint store on Tyler! I had a previous experience very similar to Ashley B at this store dated 2/2/2015 at a different time. I went to this store and was not helped for 40 minutes. Upon entry there was an associate who was on her own phone talking to someone else, right by the front door inside the store. Two other associates (found out later, one of them was a lead) talking about a generator that one of them had purchased. I wasnt even greeted upon entry. I went to look at 2 phones to compare. I was on my phone looking up details, the two associates started a conversation about the upcoming Pacquiao/Mayweather fight, and very audibly stating who was going to get his F***ing A** beat. Perfect language with a customer in the store. I called Sprint customer service to ask them questions about changing my Sprint plan and phone options. I notified who I was speaking to that I was at the Sprint store. Then went back in, still wasnt greeted and the same lady was still on her phone by the door. When another customer came in, asking a question about his bill, they said they were going to look over the contract in the back, both associates. But they left the door to the back area open so we both could hear them laughing and carrying on with their conversation. The customer and I made eye contact and felt pity for each other. I looked up more info on my phone and left. As I left the female associate by the door looked at me and said nothing, returning to her phone. I called customer service again notifying them about the horrible service I had. I was standing outside of this store talking to customer service, after filing a complaint, I asked her my original questions about phone options, this is when I went back into the store to give her the names of the phones I was asking about. When I walked back in I was not greeted AGAIN, and the customer service person noticed that I wasnt greeted. She was well aware about the issue and took note of it. As I was leaving, the Sprint customer service rep transferred me to a manager to file the complaint, she asked me to go back into the store to hand the phone to any associate so she could question them about the services they provided. This was the first time I was greeted. The Lead Associate told the manager that yes, he did notice me walk in and out and look at the devices and assumed I had been greeted. TLDR; You wont get any customer service here. Even if you know exactly what you want, dont give them the commission. Go the Sprint store off Tyler, they can help sell you a phone, change a plan AND fix your phone if need be.
A
A Private User
First of all they have no customer service skills there at all.. Went to get a up grade that they been calling me about for about 1 year the guy nick who helped me has dandurift falling all over the counter his shirt the key bord stinky eat breath ever then tell me that my six plus has no insurance says they took it off last time they gave a new 6pluss because the last one froze but that phone hade insurances somethings wrong hear then tell me my wifes phone has no insurances dates they canceled it Last time she got a new phone but or bill says we pay for it .... Then tells me my wife has to have her phone for 2-1-2 years to get a up grade on her 6 .... Then tales me hes only gonna give me half of what he origanaly told me then deals the conversation with lies .. Fk sprint I hope the cep sees this and all the high wigs see this review ur store in Norco sucks ass rely need to fit ur shi$ to Gunther I fkn hate sprint hope every one who gets shity services speeks up .. Sprint Norco sucks dont go cancel ur plans asap
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A Private User
horrible , service, dont go to this store. horrible sales reps, especially bryan lawson , very rude and and never does his job. its took me two month to fix my issue that was his mistake because i had to do his job. he rude and should not be working here. i already took this up to higher measures and i will continue to do what i can so sprint knows they have a unfaithful, horrible, lying sales rep working for their company. he lies to you so he can get huge commission and waits to till your locked in your contract so he doesnt loose his commission. that who store is horrible all the employees except one of the girls who has always been helpful. dont waste your time going here.and if you do go to this store do not , do not , do not, deal with bryan lawson , he will cheat you and just try to get money out of you for his commission. and he does not do his job nor will he ever help you ever!!!
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A Private User
SPRINT- I WOULD NEVER RECOMEND THIS STORE OR SERVICE TO ANYONE WHO USES THEIR PHONE FOR MORE THEN 1 HOUR A DAY. I AM A BUSINESS OWNER, AND THIS PHONE AND SERVICE HAS NOTHING BUT PROBLEMS, DROPPED CALLS, RECEPTION, PHONE OVER HEATS, BATTERY ISSUES AND MORE. I WAS MISS LEAD BY A REP HERE AT THIS STORE PRIMISING THAT MY CALLS AND INTERNET SERVICE CAN BE ACTIVE AT ONCE, IN WHICH I COME TO FIND OUT THAT OUTSIDE OF WIFI IT CANT. I WENT TO THE STORE AND HE SAID THAT IT WAS SOMETHING THEY HAD BEFORE BUT NO LONGER OFFER IT AND CANT RETURN MY PHONE, THEY ALSO PUT ME IN A PLAN GROUPED WITH OTHER PEOPLE AND NOW TRIED TO RAISE THE PRISE OF MY PLAN. THIS STORE, SERVICE AND EVERYTHING OVER ALL IS RANKED AT A NEGATIVE 10 IF THE OPTION WAS AVAILABLE.
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A Private User
I have been happy with sprint for nearly a decade but at this store the customer service is terrible. Every time Ive gone in they try to sell me a different plan and if you have an issue that needs resolving they wont work with you; they tell you to call customer service. Dont bother asking for the manager, Anthony; he will dodge your questions and refer you to customer service. His sales pitch and avoidance made me feel really uncomfortable. Last time we were sold a new plan. We changed our plan to add a line and pay less for data and we have had issues with our bill ever since. I have had positive experiences with every other sprint location so all I can say is USE A DIFFERENT STORE.
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A Private User
Sprint is a wonderful company. We have used them for over 10 years. This particular store though, is a poor representation of Sprint. Their sales persons lie about their devices to persuade you to buy them and try to trick you into changing your plan with promises of a lower bill when the end result is just the opposite. The manager, Anthony, does not hold himself or his employees accountable for their actions or statements. They dodge valid questions and feed you false information. But I have only had these issues with this location. Sprint should definitely reevaluate who they have representing their company in Norco.
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A Private User
The employee and Manager are the worst I have ever dealt with after the manager enter the incorrect info for my new tablet. And I didnt relizee it till 3 5th day so no 30 day warranty. Because my tablet updated I need to log in and can not cus the info is wrong. now I can not access anything cus it want the email I activated the tablet with. Which was entered WRONG. ITS UNLESS IVE BEEN TO 3 Stores spent hr on the phone and no one want to help me do anything with it know Im stuck with 15$ a mo. For 2 years .For the "Free" tablet. They suck