Kay Jewelers

Category:	Jewelry Store
Address:	3401 Dale Rd #156, Modesto, CA 95356, USA
Phone:	+1 209-579-1813
Site:	stores.kay.com
Rating:	1.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 7

Reviews 9

Heather Lyn

Employees are extremely rude and disrespectful. If you dont look like your worth a million bucks do not go in there. One of the managers is the main problem, if you deal with him youll most definitely know it. Ive actually seen him become rude to customers and if he doesnt want to deal with you hell hand you off to someone else because your not "worth his time". There are plenty of other jewelers you can go to and spend your hard-earned money. Please dont contribute to a store that condones and excepts rude behaviors. I thought customers were supposed to be #1, I guess not anymore. Shame on you Kay, the people that represent you are treating us like garbage.

Alyssa Gouveia

They are unorganized, jewelry is poor quality, and employees are rude. I went with my boyfriend to order a ring, we picked out a promise ring and ordered it and came a few days later to pick it up. Within the first couple of weeks, a diamond fell out. I went back to see about replacing it and they said that neither of our names or numbers were in the system so they couldnt do anything about it. How is it possible that we are not in the system when we just bought a ring from there? And the lady was very rude who I talked to. I am definitely never buying anything from Kay jewelers again.

ART MERCADO

Tried to return a watch that my Wife bought me for fathers day. The watch was sized by them and they did not let me return it even after just a day, never been worn. They didnt even do a good job the strap came loose, and now i have to go see there faces again. Any watch that you buy and has been sized by them they will not let you return it even after just one day of having the watch. (Keep that in mind when buying a watch from them.) I Should of gone to Amazon and bought it $100 cheaper.

Barbara Wells

We went to see about replacing a diamond that had been lost from my daughter in laws engagement ring. Yes, it was almost closing time 8:55. The gate to the store was down, the young girl said it was 5 after see my watch. Funny our I phone said the above. She actually laughed at us and said well yours is wrong. Im from Virginia Beach and my Kays bend over to help you. Well find another one in the area to do our business with.

Chelsea Garcia

Went in to get my ring cleaned really quick. Long story short....they lost one of my diamonds when the lady took a tooth brush to it and told me Id had to pay to have it replaced......Ok I understand that diamonds fall out of settings, but I DIDNT LOSE THE DIAMOND! They were incredibly rude and I ended walking away with a damaged ring. Horrible. You want a nice piece of jewelry with wonderful service? Go to Gabriels

Jennifer Lafollette

Only two employees working that were visible, both of whom were loud and Brash speaking, almost at a yelling volume to each other while helping other customers. We waited for 5-10 minutes and where ignored the entire time. We left & wont return.

oscar mora

Walk in the store wanting to buy a necklace the staff ingnored us standing for about 15 min, the older Asian lady horrible rude service. I recommend spending our time and hard earned money somewhere elses will never be back.

Frederick Gregory

Wow!! Once they get your money the customer service is gone. Very unprofessional, I will not be spending anymore money here..

A Private User

They lost my trade in diamonds, broke my trade in bracelet and decided to shred the only papers with my trade in amount.