Best Buy

Reviews 4

GA

Garrett Funk

One star only because you cant give negatives. This is one of the worst customer service experiences I have ever encountered in an electronics store. You wouldnt believe the managers responses. My girlfriend bought a HP Touchsmart PC, which had constant blue screens. We sent it back, and they couldnt fix it so allowed us to choose another one. This one then had a hard drive failure. We sent it back and they confirmed, and replaced the hard drive. Then, the computer had another hardware failure. They tried to tell us it was a virus, and being in IT myself, I already ran diagnostics, and it was not. They also tried to charge us $200 to fix the "virus". They later admitted it was another hardware problem. We picked up the computer with no repairs having been made. After filing a complaint with the BBB (Best Buy has not responded to even the BBB after the multiple attempts now), and sending a threatening letter to the GM, he responded then asking us to bring it back again. We did reluctantly, and they found a hardware problem just as I told them. This was the fourth failure now since our initial purchase, and each time you bring it back, they have to "send it to the repair facility", which takes 3+ weeks. She uses it for work, and was effectively without a computer for 5 months during the process. They also had sold her a second warranty when the first one had not expired. This kind of abusive sales already resulted in a settlement from Best Buy in a class action suit in Florida. When we asked for store credit or a refund, they refused because she had bought the service plan with it, and they were following their 3 week process for servicing it. Also, when I told them I was filing a complaint with the BBB or taking it to small claims court, the managers told me literally, "do what you want, it doesnt really matter". There was a middle-eastern/hispanic "manager" there with a shaved head that was an absolute punk. The GM, Jeremy Swanson, wouldnt even leave his office to come see to the situation. He ignored phone calls. An assistant manager, Patrick, truly thinks they have gone "above and beyond" in providing customer service, despite the fact that the American military overthrew a foreign dictator in less time than they took to respond (and still havent) to the fact that we have been without use of a product we paid for, for 5 months. No wonder Best Buy is failing. Over a $1000 computer, they lost 2 familys business that spend tens of thousands on electronics. And now they have to pay attorneys to deal with their failures. We wont even buy a CD from Best Buy now. This location in particular is utter trash, and the management is incompetent.

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DO

donaldo alexander

I had a dreadful encounter at this BestBuy store in Milpitas. A couple days ago I went to see a friend in Santa Clara. On my way back, I stopped by to see what was available at this store (I usually shop at Frys located in Fremont for Electronics). I didnt have anything specific on my mind, so I walked in and started to browse in case I see something interesting. I did see some Marshall speakers in which I was interested at first then soon realized that there was no input jack to plug in my guitar (I had thought they were amps). So I did spend some time checking them out then continued walking around. On my way out I wanted to buy some snacks so I spent a bit of time checking ingredient list as I wanted to get sugar free items. It is here that a white guy with blonde hair wearing blue planted himself in front of me asking me in a very threatening voice what I was doing. I tried to explain that I was just looking for some snacks but the way he was investigating me with his eyes and the tone of his voice made me feel very uncomfortable. At some point I thought he was going to search me!. I didnt want to make a scene so I paid for the items and left. I then called the store and asked for a manager; someone did talk to me and was polite and even apologized. I dont know if he did talk to the guy but I am giving this store only 1 star at this point because of that dreadful experience. I also would like them to understand that when a customer spends time checking the label of an item it doesn’t mean that they are going to shop-lift the item. But I do plan to go back some day to see how things are going, and will certainly raise my ranking if I have a better experience this time. In the meantime, I am happy shopping at Frys.

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J

J Smith

the only reason its one star is there is no option for NEGATIVE 5000 stars. location is nothing but slick, con-artist. they win the "fraud-sters" of the year award!! go test it out- deal with the head-fraud organizer manager ERIC, within 2 second u see his dirty used-car sales tactics to gloss over specs and give you endless runaround to your questions - he answers your questions with 5 more questions! so in the end you forgot your whole point - thats how that dishonest con-man operates!! he will NEVER give a simple direct answer, ERIC is so shady! a simple YES or NO question will have him selling you snake oil for 1 hr. you can literally waste your whole week away asking him about the products and walk away with NOT ONE SINGLE DIRECT ANSWER!!! NOT ONE!!! GEEEEEZ. assis manager KEVIN & JOSE will laugh at you and give you the run-around worse than your nightmares. they play games, say one is "in a meeting" while hes standing in the aisle flirting w customers for sales, then make you wait 1 hr, then switch and say the other is on lunch break ! hoping to exhaust you that you will just give up. they purposely deceive ppl by any scam they can, once they get your $$$, its "disappear time!" never have anyone told me of experiences otherwise, even strangers swore that theyd never do business with these professional dirty salesmen. go compare horror stories w other customers - over and over you hear of the damaged material, defective products, defective this personnel at this location, go there and see - this location is very empty. very few customers because no one returns after getting cheated out of their dollars!! go deal with that manager if you seek to be swindled and want to end up in small claims court !!

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A

A Private User

I bought a SONY digital camera with 4-year performance service plan back to 2006 and used this camera under normal wear and tear and care. Few months back I went to BigSur for a weekend vacation, the camera was working fine, the weather was nice sunny. After back to home, the camera stopped working. I took back to the store for repair. Today I picked up the camera from the store. The repair comment said ==================================== "unit has liquid damaged(corrosion) on main pcb and ribben connector not cover under warranty and not economical to repair..accy.sstrap-battery(not charge) pic of corrosion are in file and available upon request." ==================================== Based on the "liquid damage", both the store and 1-888-bestbuy refused to fix my camera under the 4-year service plan, which does cover humidity damage from the plans terms & conditions: "This plan provides coverage for product failures due to dust, heat, humidity and normal wear and tear." I didnt get this camera anywhere close to water or rain, I did use it along the California coast line. I believe this is a failure due to the humidity. But how can they simply turned down my service plan by saying "we dont cover liquid damage"? Be aware my situation when you are considering purchasing their service plan. On the positive side, they do replace camera under the plan if your camera has too many dead pixels. Nextime, I will try Frys performance plan in the future and good bye best buy, you wont have me buy any of your service plans.

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