Best Buy

Category:	Electronics Store
Address:	6600 Lone Tree Way, Brentwood, CA 94513, USA
Phone:	+1 925-513-4995
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Mary Ann Wright

Today was an eye-opener. Our microwave stopped working. We bought a replacement just like the one we had. Not cheap. At the same time we purchased a 5-yr service contract. I personally do not care for them, but my husband insisted. Maybe initially this was a good idea because 1-1/2 yrs later the microwave stopped working again. Best Buy sent out the Geek Squad who was not able to repair it. The technician did manage to take the unit apart and not put it back together like he found it. He ordered parts to repair the microwave. Three weeks had already gone by and now we had to wait for parts. The parts arrived and a new technician arrived; better than the first. He still could not fix the microwave because all the necessary parts were not sent. ( At least the microwave was put back together correctly). Another month went by and we still havent received the parts yet the scheduler kept calling to move the appointment date up. Later discovered that they sent the parts to the technician. The technician comes back out with the parts and proceeds to fix the microwave, but after he adds all the parts, the microwave still doesnt work. He calls the Geek Squad supervisor, who I guess has more knowledge about how to repair items. Still no dice. Then it was determined that they couldnt fix the microwave and we could get a replacement. Unfortunately, the manufacturer no longer makes the microwave and the size and color cannot be found. We were sent to another Best Buy location that has more product. They couldnt find a microwave the same size and color so we are left with purchasing a smaller unit with panel fillers on the sides. Only thing is, Best Buy will not buy the fillers as the company who makes them is not affiliated with them. You have to buy them yourself and figure out how to put them on. In addition, when the replacement is made you forfeit your service contract. It doesnt matter if it is for 5 years and you have only used one year of the contract. Here comes the real clincher: If the item you choose for replacement is less then the original price you paid, even if you decide you want to go elsewhere to purchase the item, you can only get a store credit!! In other words, Best Buy is making sure that you cant use the credit anywhere else. So you are still out-of-pocket and you have to use the credit in Best Buy. Next time I will go to Frys or some other competitor before I go back to Best Buy.

A Private User

Best Buy just lost a VERY loyal customer! Sunday evening (4/10/11) I was falsely accused of theft by Brentwood Best Buys manager/staff, even after I had gone back inside the store to ask the manager if there was a problem. The manager had followed me to my car and wrote down my license plate number. He had told me that there was no problem, but wouldnt even look me in the eye. When I went back to the parking lot, two police cars pulled up to the store. I knew they were going to look for me so I decided to wait. Sure enough, after a few minutes, they came to my car to interrogate me. When I spoke to the police officers, one of the first questions they asked was if I was on parole. What kind of a question was that?! They told me that Best Buy thought I had stolen an iPod nano. They asked more questions and when my background check cleared, the police officers said that I could and should go. I was in shock for about 10 minutes until I decided to go back in the store and get my hard drives back and get a refund. I refuse to shop at Best Buy EVER AGAIN! They knew I was furious because they didnt even ask me why I wanted a refund. It was after-hours so I didnt call corporates consumer relations until Monday, which didnt help one bit! Later that night, one of the managers called my house and asked why I had asked for a return of services earlier that day and I told him why. He then said, "Oh, we werent accusing you of theft. Weve been on the lookout for a 6 ft white male who has been stealing from our stores lately." I said, "Oh yeah? Then why did the police officers come directly to me while I was sitting in my car?" Also, keep in mind that Im a 5.5 ft Hispanic female! He then tried to kiss my a** by offering free service for my hard drives. I told him that I didnt think that I could trust their store anymore. So, Im going to write a VERY detailed letter about what happened and would encourage everybody to consider taking their business to some place other than Best Buy.

David Barton

I ordered a laptop on line, for store pickup. I gave the information required and thats where the story starts. I get a conformation that it takes between 45 min. to 4 hrs. get the item ready for pickup. OK! Ill wait 5 hrs thats plenty of time, right? Wrong. I show up at the store and find there is some type of a glitch, I MEAN GLITCH, BUG, PROBLEM, with the software the store is running to service its customers. Five Best Buy personel are standing at the pick-up counter trying to figure out the problem. After a while I suggest they just charge a second laptop to my credit card so I could be on my way. Ill sort it with my c/c company later. So I waited another 15 min. for the laptop to be moved from the warehouse to the service counter. I left with the laptop I ordered, but I certainly didnt feel like customer service was a very important issue. Everyone was polite, just not "get the customer, out the door, with his purchase", kinda thinkin. REALLY need to question the number of staff, or increase the quality of their training. SOOOO! the actual time I saved from walking in the store and picking it up, in lue of ordering online and saving line time, - 6 hrs , THATS a MINUS SIX HRS. They sell the latest and greatest, but cant get a customer out the door. What good is technology, if you, (THIS IS YOU BEST BUY), have to work for it, and NOT THE CUSTOMER? THINK THINK THINK!

alex jewell

First off the main issue is that when buying a Samsung S8 they should warn you that it will not be compatible with late model Toyota or Mazada. This is a major S8 issue that they should be aware of, but when I showed them the information they said that it was my fault for not knowing this and buying the S8. So they refused to take the phone back without charging me the restocking fee. The sales associate obviously felt bad that her manager refused to give basic customer service. I suggested that they might want to post a sign about this major issue with the S8 but he laughed at me and said that the phone not being compatible was my fault and BestBuy had no responsibility. So essentially they made $35 off of me and cost me almost 3 hours of my time. I will never buy from them again after such poor service and unprofessional behavior.