GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	53 Lincoln Blvd #190, Lincoln, CA 95648, USA
Phone:	+1 916-408-0125
Site:	gowireless.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 11

Reviews 22

Anna Van Loon

Incredibly disappointed with the service provided by Joey Mello. I considered signing up for a tablet because of a special offer paired with my contract renewal but decided not to do it in the end because of the monthly line fee. Despite all of Joeys reassurances that everything was ok and that all paperwork was in order and that i would not be charged, there was an activation fee and associated cost on my next bill...for a tablet i never even touched, let alone took home. I gave Joey weeks to right the issue but he has yet to do so or follow up with me without me having to try to track him down for an update (phone was renewed at the very beginning of December). He kept saying he would talk to his "manager". I am appalled at the lack of customer service and accountability. For the amount I pay and the years of loyal service this is ridiculous.

Lisa Nunez

When you walk in no one acknowledges your existence. No one says hello or asks if you need any help. Even when other retailers are busy with other customers, someone will at least say hello and that someone would be with us shortly. One employee was done with his customer and I thought after waiting for 15 minutes I was finally going to get some help. But, instead, the employee walked behind the desk and started flirting with one of the female employee busy helping another customer! I will never come here again. This happens almost every time. The location on foothills and pleasant grove in Roseville are far more friendly and helpful. Its a shame I have to go outside my own city to receive any quality customer service>:{

Corey Krause

My experience with Verizon Store Lincoln has always impressed me. Each individual is pleasant, patient, very experienced and explains everything thoroughly. Recently Devonn has been helping me and I want to express the professionalism and patience he has shown. I have respect for this young man. The clientele at this location is by Sun City and many of us have difficulties with our phones and dont understand how they work. He shows great patience and respect, which little of us have these days. I hope he is recognized for his great abilities. Respectfully, Corey Krause

Ana F

Now that I know what epic customer service can be like at a Verizon retailer, I will go to the ends of the earth to work with Trevor. Friendly, no-pressure, knowledgeable and efficient... you would think he owns the place and genuinely cares about the success of the store. Who knows, he might! If you have had crummy customer service elsewhere, do yourself a favor and request him. It will be like night and day. Thank you GoWireless & Trevor.

19 ninetyone

Ever since the new team of staff have came to this store it has completely turned around! I have been coming here for about 2 years now for my phone because they are the closest in town. The customer service and help I get here now compared to a couple of months ago is absolutely incredible. Brian is so sweet and Donna very helpful and the new manager made sure all my needs were taken care of. I recommend everyone coming here for now on!

Carole Franco

Marcus was very patient with all my questions and made sure I had a very clear understanding of what I was signing up for by upgrading to a smart phone. I would highly recommend Marcus for your Verizon needs.

Lorena Leibman

The store is useless! and the degree of incompetence of the service providers is zero. Third time there and nothing, they do not even have a stupid cable to connect to their computers. what a FRAUD!

Nancy Hall

We had a great experience signing up with Verizon due to a very helpful knowledgeable young lady who was very patient with our every question. The transaction went smoothly.

Dale Sloss

If I could post a negative review I would. Have been in the store once and called 3 other times. Next call back will be the first.

Wyatt Lazenby

Very friendly and helpful.. Knew the products very well. Made the process easy. Give him a raise!

Jessie Rude

Great customer service! Entire care process was fantastic! Johnny and Jon are amazing!

Mohammad Abdelhadi

They dont tell you they are charging you $79 to help you activate your new phone

Constance Fisher

These people are not trained. Dont buy anything here. Go to a real Verizon Store.

Kathleen Darville

Ver GoodGood