The Home Depot

Category:	Home Improvement Store
Address:	79900 CA-111, La Quinta, CA 92253, USA
Phone:	+1 760-347-8722
Site:	homedepot.com
Rating:	3.8
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 25

George Woollet

poor customer service training for management. I went to return something that was purchased about 4 months ago. I also didnt have my receipt. I understand the no receipt policy and the beyond 90 day thing. The young man that originally helped me was courteous, explaining both policies -but I asked for a manager to see what could be done outside of the policy - (I was offered $1 for the box of nails I bought for $18 four months ago) the woman that came over after some wait time told me that without a receipt they could only give the minimum retail value and since it was now on a close out its value is $1. she would not budge from the "policy" I told her I was going to shop that day and would be spending $$. I was clearly upset and told her i would just go to Lowes to do my shopping. No alternative was given by the "manager" her answer was the same as the young man that originally helped me. In todays competitive market I would hope that they could come up with better than $1. Had she offered less than my purchase price or a %off coupon I would have been fine with that. I also was offended when she told me the receipt count for the day as an explanation why they couldnt refund me any more, like "we couldnt do that, we have 20,000 transactions per day" well from the customers standpoint that sounds like i wasnt important and besides theres 20,000 other people that are filling the cash drawer and they didnt need me. (I know she didnt mean that, but it didnt need to be spoken to a upset customer) Ill bet they spend way more in advertising to get one customer in the door and probably are running some coupon as we speak. I was on the email list and got coupons emailed to me daily (canceled that) So i would say it was poor training and they should teach them to think out of the box better.I left the box of nails there and My Lowes receipt was $313. probably not done with home depot but certainly disappointed.

Tom Whitebirch

Went there looking for a special wheelbarrow that was on sale. I believe the salesmans name was Dave in the gardening dept. This guy went above the norm to help us and take care of our needs. I live I. Palm Desert and normally go to the one on Monterey and Dinah Shore. I will now shop at La Quinta Home Depot as the customer service is very very good. Also the girl salesperson in the security door dept was a big help.

jack smith

Worst customer service ever. I was discriminated against because of my race at checkout and given no help while searching for my tools, while other customers were treated appropriately. Worst Home Depot ever

Karen Livreri

The only thing they could have done better was offered someone to help me come and unload this window air conditioning unit out of my car. I had to enlist one of their customers out of the parking lot

Antonio Kalacas

I been going to this Home Depot in LA Quinta for over 3 years and its the cleanest more organised than the others here in the valley. Customer service is awesome.

Joe Daily

Used the self checkout. Clerk was excellent helping to enter for my Veterans discount. I was disappointed though as it was not given for what I was purchasing.

kevin riso

Typical home depot. They have what you need and are generally quite helpful. The La Quinta store is never really crowded. Nice place.

Lucy Duran

Both men and wome bathrooms closed for cleaning but when an employee went o use one she was let in.. Hello what about the customers

Roberto Gonzalez

Honestly, this is the best store i have been to. Every one was so respectful and helpful! The flooring department was outstanding!

Chris sanchez

We ordered a window from sales person, Don Odell be was very knowledgeable and speedy and professional although a bit to loud.

pete pinedo

Went in for paint, and came out with a few more things. Love the LA Quinta Home Depot.

Scott Escher

I have been going to the La Quinta store from the beginning and they are always Great.