T-Mobile

Category:	Cell Phone Store
Address:	220 E 10th St, Gilroy, CA 95020, USA
Phone:	+1 408-430-1030
Site:	t-mobile.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 21

Shannon Reilly

Rob and Alyssa were very helpful when I was trying to add a new line to an existing plan and get a new phone. We technically got everything we wanted when we walked in and thanks to Alyssa even more than we intended! Shes a very great salesperson. However, the main line that the plan wasntsupposed to be altered at all as it was a business line and we were adding a personal line, the business line had interuptions in major features and several features were dropped off or that line in the process of adding a second without our knowledge. We had already spent at least two hours at T-Mobile getting everything In Gilroy and then had to go to another location for another two hours to fix everything that had been messed up with the original line on the plan. We were given quotes in store from the Gilroy location that were not accurate to what the bill actually is and the second location was able to work with my corporate discounts in a way that the Gilroy location had repeatedly told me wasnt possible. Overall, great for sales but for technically support and billing I would suggest a different location.

Ashley Sims

I love this store! I used to have metro pcs and I needed a new phone for my sons bday, he wanted an iPhone. The store was clean, we were greeted when we walked in and didnt have to wait a long time. I got excellent service from Alyssa and Serina!!! They showed me all the different types of phones n helped me picked out the best one for my teenage son! These girls answered all my questions and were very professional, even showed me how to use an iphone lol. My whole household has switched from metro pcs to t-mobile and we love it!!!!

Lisa Rogers

This T-Mobile store has to be one of the best I’ve been to! Every time I go in they always actively help to answer any questions I have. I had an issue with one of my phones upgrades and the store manager and her reps did everything that they could to help me. Ofcourse they can’t work miracles but I ended up walking out with a phone that day when I was afraid I couldn’t. I always leave happy. Such an awesome and friendly staff!

Trevor Milledge

Sirena an her team were AWESOME! I had cracked my T-Mobile phone after 2 yrs and all I needed wasa new device. Not only did they not hassle me about signing up or recommitting to a service plan they matched the online price from T-Mobile customer care which was a savings my family and I appreciated! They trick, T-Mobile is the best carrier. Hands down!

Wendy Vigil

I went to this store to inquire about switching over from sprint and was welcomed right when I walked through the door by both managers!! The entire staff here are so polite and professional. They really know their stuff and dont mind taking the their time helping customers!!! I highly recommend going to this t-mobile store!!!

Lana Jameson

My husband and I were shopping at Smart and Final and saw a man fall on the floor, right away 2 young ladies helped him up, one helped him by also lacing his shoes. They were from the Tmobile in the same shopping center. It touched my heart to see such kind hearts in this town! God bless you two!

Jessica Medina

The girls here were great! I went to the one in Morgan Hill and was ignored and right when i walked into Gilroy the crew showed me a warm welcoming! I highly recommend this store! obviously they cant work miracles like people expect but I felt they did there best with my issue!

Claudia Perez

The staff was very helpful, and courteous as soon as i walked in i was immediately greeted. Jesus at the Gilroy Store helped and was able to transfer all my data, when i had already gone to Salinas and they were unable to do it there.

Margie Mejia

Thank you to the store manager, Sirena, for your patience and understanding. I was so frustrated with my phone freezing while i was texting. she found what was causing my phones issues and now it is working fine! you are awesome!

Brian Martinez

This was the best experience ever and I would like to thank Brian for activating and his amazing customer service! Did I mention this gentleman has a nice name? Im pretty sure you can find him on instagram @briannextdoor

Malinda Broussard

Awesome and friendly service. The manager Sirena helped me out, she was very helpful and answered all my questions. I will be recommending this store to family and friends. Wonderful service

A Private User

Went to the store just to look and was welcomed by a super nice blonde girl!!! The entire staff is super friendly and helpful!!! T mobile certainly knows how to treat their customers!!!!

Crystal Torres

Fun place to work at! Cant beat the deals here and customer service is great! Look for me the next time youre in. Hablo espanol :)

Jose Moreno

I received good customer service when i got my phone especially from Alyssa S. She was helpful, efficient, and friendly.

Sirena Balderas

I love working for this company! My staff and I do everything we can to ensure our customers are happy! Come visit us!

Jesus Hernandez

Great environment, friendly staff. Come in and check out awesome plans and promotions for new and existing customers!

Alyssa Lockard

Great place to work!!! We love helping our customers with all their needs!!!

Thomas Gonzales

Great customer service good staff thank you Jesus for helping me out