Exciting Gilroy Toyota

Category:	Toyota Dealer
Address:	6800 Chestnut St, Gilroy, CA 95020, USA
Phone:	+1 408-848-8000
Site:	gilroytoyota.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM

Location

Photos 100

Reviews 9

Noah Esparza

I flew from Colorado to pick up what I thought was my dream truck. Yeah it was used but it was a newer Duramax with 50k. I parked it at my pops house for a month and flew back home. Then about 3 weeks ago I came back and took it on a road trip. The alignment was shot because someone didnt tighten the upper control arm. Ruined about 1500 dollars in tires. Then I get to the Oregon border and its snowing. I put it in 4wd and it starts jerking all weird. I take it to the shop I was told there was only 4oz of fluid in the transfer case. (Which takes a quart and a half) I was told this truck was serviced. Now I am stranded in Portland with storms rolling through and have to spend a lot of money to get it replaced. The dealer told me oh well. When I asked about a warranty also when I bought this truck they told me the warranty was worthless and there was no point. They said I would be wasting my money since it was a used truck and they cant warranty much anyways. They told me they wouldnt sell a un reliable vehicle and I should trust them. I guess its sort of my fault. But for a truck that cost me as much as it did I shouldnt be having all these problems in the first month. I recommend going somewhere else. I have gotten treated so poorly from this dealership everythime I have tried to make them make this right. Please save yourself the head ache.

Peter P

First of all I did not get Sienna SE for advertised price $28535. The first sales person came up stated that it must been a mistake. Well, everyone is guilty of making mistake to include myself, therefore, I was trying to work with them to be fair and reasonable. We negotiated a price on Sienna LE model we were handed over to another sales person (and we should of walked off then) and the second sales person gave us few options. By then I was telling him that we have to go pick up our son who is at school. The person walked off very rudely saying "you dont want the deal." I was telling him the truth and we had every intentions of returning after pick him up. He did not gave me a chance to explain that we will be back after picking up son. I perceived that I was treated as second class citizen and maybe it is because my background.... Additionally, he was accusing me of hacking into their website and changed the price of 2016 Sienna SE. Hacking into their website to get a better price???? It was horrible experience...

Derek tran

Couple months ago we come to toyota in gilroy for a new van because our old one was total, and were dealing for a good price but Dari (seller) and Ray (manager) telling us no they cant give us that price. Then the next day he call us and say ok to our price, come over and get the car, but I told my husband to ask the for the weather tech or were not coming . They said yes to that too. When we came there and sign everything and come out, they said they dont have it in storage, they have to order it. They tell us to call and check if its arrived, when we called the seller Dari, he told us to call parts and service, we did the same thing Dari told us, but the parts and service have no idea what are we talking about. I feel like they scamming you into buying the car and then not giving you the stuff was promise and then you got the car and theres no way to return it. After that weve been calling Dari a few times but he didnt pick up the phone.

A S

Dishonest We were hoping to buy the car on the same day. We spoke to a sales person on call and fix the price on phone before visiting their dealership so that we would not waste time bargaining. We were planing to test drive the car and just buy it as i was expecting a child in next two week or so. However, they flipped on the price they had quoted us and they bargaining went for more than 4 hours, i was so tired seating as i was due in two weeks...we were so upset that we left the dealership with no car and back pain. The sales person told us to wait for a Monday or Tuesday and if they dont sale the car we are needing they can work with us for the price....however, not the price they had quoted us to begin with. I am in process of sending a compliant to BBB.

A Private User

I have been to to almost all the dealerships in the bay area and this was my last stop. They had offered the best online quote which is why we went there. We were so tired of salesmen of other dealerships trying to get quote from their manager and wasting 2-3 hours of our time! Dont these people value time!!! GT did not waste our time and we worked out the numbers pretty fast unfortunately they did not have the car we needed in stock that day and we had to buy a car within next four days. Our two months rental was coming to an end. I got a lot of quotes after from other dealerships but whenever I decide on a Toyota again I will definitely go back.

Kevin Kang

high price and dishonest sales! They play tricks on me and trick me to go. Once I was there, they cannot honor their promises. I asked price quote from car website, Gilroy gave me the highest quote but call me they will honor the price over the phone. I am willing to pay a little more because I live in Gilroy and like to keep the sales tax in the City. But when I arrived the store, they told me the car I request is not available and want me to change the specs. I will never want to do business with this sales team after being customer for this dealership in last 15+ years.

Michael Joehren

Would given 0 points if possible. After submitting my information to get the best price, I did not get any price shown in the browser as promised in the window but a call from a guy that did not know which car Im looking at. He asked for the stock number and when I pointed out that this is not what I expect as I selected one car offered for which price I was asking, Mr. Javier called me motherf.....! Thats a great customer service! Saves me a ride down to Gilroy. Thanks for helping me not to waste my time with unfriendly, unorganized car sales men.

James Garcia

This place is horrible do not come here. My appointment was at 7 AM I got there at 6:55 PM everybody treated me like I was there an hour early and that it was absurd that I was there five minutes before . On top of that an oil change cost me $98 where if you go and get one at Toyota in Monterey for Santa Cruz its at least $30 less. The manager who is helping me said enable prices are different everywhere. My appointment was at 7 AM and I got out of there at 8:30. This place is a joke

Navjot S

Giving review based upon experience with service department. I had some squeaking noise from dash board of new Toyota car. I went to Toyota at sanjose but they simply said that they cant fix it. Then I meet service manager Larry at gilroy toyota . He is man who says that he want customer to be happy. Larry and his team worked on my car and fixed all the squeaking noises. And it was not one day work, it took some days but I enjoyed loaner car :)