The UPS Store
| Category: | Shipping and Mailing Service |
| Address: | 2271 W Malvern Ave, Fullerton, CA 92833, USA |
| Phone: | +1 714-870-4100 |
| Site: | theupsstorelocal.com |
| Rating: | 3.8 |
| Working: | 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–6PM Closed |
Location
Photos 10
Reviews 21
A
A Private User
Do not do business here. On February 24th, 2011, I shipped 5-6 boxes to my new address in Iowa. I was both the shipper and receiver. When the boxes arrived, one had been damaged in shipping and broke an item valued at $89. I submitted a claim through the corporate number by giving them the tracking number, the item that was damaged along with an estimated value. I was told that the process would take 8-10 days and that a UPS representative would be contacting me. After waiting for several weeks without being contacted, I called back and about the progress of the claim. I was told that the regional store where I shipped the package needed to collect more information from me. I contacted the store where I shipped the package (this one) and was told that I needed to bring the box into the store and prove to them that my package was damaged. After explaining that I was in Iowa, I finally convinced the manager to give me an email address to email him an picture of the damaged box, the damaged item, and the receipt of how much the item is worth, $89. He was quite rude and promptly hung up before I could ask another question. I sent him an email with all the information he requested. After a few days, I called the store again to make sure he received the email and ask if he needed any more information. I said he had everything and that he was working it. After waiting for several more weeks, I contacted the store today (April 14th) to ask about the status of my claim. I was informed that the claim had not been submitted yet and they were still waiting for more information from me. They also informed me it would be 8-10 more days to submit the claim. In Summary: 1. After submitted the damage claim I was never contacted by UPS. 2. After contacting the shipping store, I was treated rudely and they ignored my claim. 3. The shipping store did not contact me to request information which I would have gladly given them. 4. After almost two months, I’m still waiting for my reimbursement. 5. I will never do business with UPS again.
A
A Private User
I was just helped by a portly young lady with medium dark skin and black hair. She was dishonest in not stating all the charges up front. I asked to make some color copies from a flash drive and asked her what it cost. She informed me it cost $0.50 per page and instructed me to use the PC station. After printing my two pages I went to pay my $1.00 and was surprised to hear from her my total was $3.50. When I inquired as to why the charge was different she said the additional $2.50 was the flat fee for PC time pointing to the sign beside the table. When I asked why she didnt tell me before about the charge she simply shrugged and stated that it was posted. That sort of behavior is underhanded and deceptive.
A
A Private User
Every time I come in I am greeted with a warm smile and hello. Swati is always very helpful with taping up my boxes for me and loaning me a pen if I am in need, with no questions asked. (At the Post Office they refused my package and would not allow me to even borrow a pen, as well as never even a glimpse of a smile!!) I am so happy that I chose this UPS Store over all the others. Great customer service and it makes me happy to go in to utilize their services!
A
A Private User
We have a P.O.B at this location for about 2 years now. We love the professional service, personal touch and the fact, we can call in to see if we have any mail. We also use notary, faxing & computer, when necessary. There are many other services that are available, too many to mention. A small business that desires 5 stars, they are FABULOUS! Marie & Chaaz
A
A Private User
I have a box in the P.O. Box in the store and its a rather pleasant experience, everyone greets you and assists you with anything you need. I can even call to see if I have mail and the staff is glad to check for me, every time! This is really one of the better stores in my opinion because they have great customer service!
A
A Private User
Great service they have. Got my documents notarized. They took care of really good. As the ups stores dont have sitting arrangements but they offer their chair to sit as I couldnt stand much and I had quite a few notaries to do. Love to go there because I know they are very kind and have really good services.
A
A Private User
Ive had a box at this UPS for about 10 years. The prior owners were never flexible and I always dreading dealing with them. After Swati and crew took over I love this place! Always so friendly and willing to help you out with anything she can. Highly recommended, if I could give 6 stars I would.
A
A Private User
I have had a box at this location for 5 years and service has been exceptional. It looks like the store changed ownership last year. The new owners are very patient listeners and gave suggestions to me on my various mailing needs Great place to have things packed and shipped
A
A Private User
Excellent store. They offer a wide variety of services and they are always adding new items. Friendly and helpful staff. If you need a mailbox or getting something shipped, you should really consider coming here.
A
A Private User
Fast and simple experience every time, though I never need to ship anything complicated. Kind and polite employees. The only reason it isnt 5 is because its not special, just good.
A
A Private User
Wonderful experience. We were there to post applications for visa and needed Notary. The sweet lady helped us out with everything. Very glad we went there. Truly a great store
A
A Private User
I just visited this UPS Store to have an Affividant notorized. The Staff was very professional and displayed great customer service during my visit answering questions
A
A Private User
Worst experience ever. I believe the manager is racist toward Mexicans. Argued with me about how I didnt understand what she was saying. Rude af
A
A Private User
Just had my first pleasant traction here in 3 years, maybe new management and staff make the difference.
A
A Private User
Thank you for the wonderful service! I always go to this UPS Store when I need to send something out.
A
A Private User
Very Rude, The lady is horrible service to ship the package. I will not use this place again.
A
A Private User
Very handy. Always on time and great, friendly service.
A
A Private User
Always friendly, never rude. Thank you for that.
A
A Private User
I come here frequently to drop off packages
A
A Private User
Good place
A
A Private User
love it
35 most recent searches
Other organizations
Photos
