Auto Maxx

Reviews 3

RE

Renee Griffith

I purchased a 2004 ford explorer. The same evening i noticed that the A/C and heating system didnt work. I notified Automaxx right away. The man (mike) who claimed to be the owner assured me that it would be fixed and he stood behind his cars 100%. The next day, less the 24 hours, i was driving to Santa Rosa, CA to be at an appointment. During my drive i was called and informed the appointment was canceled. I turned around and drove back. By time i reached Fresno i was pulling up to the school and noticed this loud sound like something was being dragged under the suv. I got out and looked. Nothing. So i drove off and again i heard the sound. Looked again, nothing. I got home and ask the maintenance man to come out and listen to the suv while i drove in the parking lot. He siad it was coming from the right front tire. Once he removed the hub cap 2 lug nuts fell off and on to the ground. The other 3 were loosely hanging on by a thread of the bolt. I had him check all the tires. The left front tire also the same as the others. The back were fine. I went to the dealership and told them of this issue and they blamed it on an employee that they just fired 2 weeks prior. Later that day i noticed that it was leaking from the radiator and also that oil was leaking. It took then 2 weeks to fix the leaks and the a/c heating unit. Then another 1 weeks to fix the breaks and the bearings due that they were loud while stopping. Shortly after, not even a month after i bought it the transmission begins to slip. I had to tow it back home. I called in to them on the 7th of may 2013 and informed them of the transmission. Let me add that durring this whole trouble they still hadnt financed me and the guy (Gabril) tried to get me to give him an additional 1,800.00 for a bank fee that is not part of the contract. I told him no, then 3 days later Gabril was gone. it is now Oct 2013 durring this time automaxx took my car said the found nothing wrong with, had the transmission serviced, then they broke the pan on the trasmission, then it wouldnt run, had it serviced again but because it was slipping they couldnt service it. They kept my suv a total of 45 days before they returned it to me.The day i got it back the check engin light was on and it wouldnt go in reverse. it was smoking from under neith so bad i had to have it towed back to the dealership. The next day they siad they drove the car 30 miles and not once seen any smoke. So i took it and drove it 3 blocks when it started to smoke. I drove it strait back to automaxx. So then the service manager (Wallie) says "ok, now we can see a problem, lets put it on the lift. They placed it on the lift and saw that the hose on the transmission was setting on top of the catilitic converter and the fluid was dripping on it causing it to smoke. Wallie had the mechanic take a zip tie and tie the hose to the frame of the suv. Then i left. The next day i called wallie to let him know that the transmission was still slipping. He told me that there is nothing more he is going to do for me. And they fix the problem. When i asked for all doucumention on the work preformed on the suv the dealer ship refused to give it to me and when i asked for the doucumentation for the warranty on the transmission they provided me with a receipt for a transmission they returned and got money back on and not for the transmission they said they replaced. I then made a complaint with the BBB and the BAR. The BAR stepted in and got the dealership to replace the transmission. So in all of this i will say that automaxx is not the place to be buying your cars from. Nothing but lies and dishonesty. AUTOMAXX is NO GOOD. Hopefully this will end well and i will no longer have the problems again.

KE

Keith

bought a Lexus ES350 from them. two sales reps moved car out so i could test drive it. good thing too because the driver bumped into another parked car as they were trying to get it out. they told me dont worry about the marks, they will take care of it so that it will look like new (buff, polish, or paint if needed). okay, they are going to take care of it so i bought the car. fast forward 2 weeks and i bring the car in for the repair. i was told they would need it for two to three days since their repair shop was booked. i didnt like but fine, since they are taking care of it. so i called three days later to see if the car was ready. i was told it was still at their repair shop. i asked where is the repair shop and was given the address. turns out that it was another car sales lot (blackstone and harvard). i went to look at my car in the back lot and it didnt look like work was done. i went back to sit in my other vehicle and called Auto Maxx what the status of my car was. as i am sitting there watching my Lexus on THEIR sales lot i can see a sales person leading a customer to take a look at my car. the sales person even lets the customer get into my Lexus. at this point i was FED UP with these people. i called Auto Maxx back and explained to the sales rep what had just happened as i sat in my car and watched their company completely disregard their paid customers property. the sales rep on the phone tried to apologize and said my Lexus was still waiting to be painted. i told the sale rep at on the phone (from Auto Maxx) that i was going to be taking my car there and then and for him to call and inform the other car lot to have my keys ready in the two minutes that it takes me to get to Lexus. they had done NOTHING to repair my vehicle and they were NOT going to touch my car anymore. DONT buy here. DONT trust these people. dont waste your time and hard earned money.

ST

Stephanie Aguilar

Worst Service EVER!!! I Bought my truck there in March and I didnt get my licence plates until July and thats because I called and ask for them. Which I found out they were there since May. So I went and got them, but had to Pay a fee in order to received them which I did. But stupid me threw away the receipt and now last week on October 14 which is 3 months later they called and said I need to pay the fee which i was charged to get the plates or not i would be sent to collection. I explained to them i already paid the fee, but they told me that they showed no records that i paid and they supposedly checked everything. I told them that i could go and that they could check there security cameras. But they refuse saying that that wont help me at all, Which i told them that on the cameras they could see i went and handed the money to the person in the front but they still refuse so now i paid double fee and i think it is really stupid. they are lucky it was not that much money if not i would have sued there ass because i paid and there policy is that NOBODY COULD RECEIVE THERE PLATES UNTIL THEY PAY THERE FEE. I told them to explain to me how i had them and supposedly not paid. they response was "Something went wrong but you still have to pay. I do not recommend them at all. Worst Company ever. If you are looking for a Truck Go to VJs Auto sales wish i would have heard of them earlier. they have why Nicer trucks and for a better deal. STAY AWAY FROM AUTOMAXX!!!!!