Category: | Used Car Dealer |
Address: | 105 E Auto Center Dr, Fresno, CA 93710, USA |
Phone: | +1 866-508-8594 |
Site: | hertzcarsalesfresno.com |
Rating: | 3.6 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 9AM–6PM 11AM–5PM |
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Denise Garcia
If I could give them negative stars I would. My experience was horrible and they acted very unprofessional. Yes they have good deals on their cars but what I found out later on is not every thing they say is true. I went to look for a car and my first time looking at the lot was fine however they were in a big rush to have me leave with the car right then. When I would ask about the car, they were clueless and had to look up on line or ask their collegues , which I thought was odd. I filled out an application and was supposed to receive a call back a day or two after. That call never happened. I would call them only to hear "we will call you right back" which they never did THREE TIMES! Then two weeks later I get a call telling me to come over right away with my check book saying if I dont make it over soon the car has "a possibility of being sold". I arrived only to find out they havent processed my paperwork, it was a different car, and I was being PRESSURED to buy the car right then. I have never felt so uncomfortable sitting in an office with the salesman pacing back and forth. I was on the phone with my insurance company and the salesperson of Hertz grabbed the phone out of my hand to talk to them. Everything happened so fast by the time I left I was shocked and confused. Since they called when I wasnt expecting them to, I needed time to process a few things of my own with my bank. I was then asked to leave because they "have other sales!!!" Then two hours after I left I received a call saying theyre "not able to do business with me" and hung up right away. Disrespectful, unprofessional, and down right stupidity are the only way I can describe this dealership. After that process I went to other dealerships explaining what happened only to find out theyre a company known for having bad dealings. Half of the cars have only been "certified" the very first time they left the ORIGINAL company. Also I met several others who have had problems with their vehicles purchased from Hertz. Needless to say I HATE this company.
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Krystal Flores
I went in yesterday just to LOOK at the two cars I was very interested that I seen online. First off- I am not the type to be bothered while Im trying to look at a car and make my own decisions on it rather than having the car salesman drill me with deals, car info etc. I got a chance to look at the first car on my own with no pressure. Sunny came out to assist us ( took less than 5 minutes) and asked if we needed anything. I let him know what I was interested in and didnt want to test drive until we talked numbers first (in my case what the bank was going to deal me) all in all I walked out with a gently used 2015 Toyota rav4. The one thing my husband and I noticed was that while we were waiting on result from the bank. NO ONE greeted us, asked if weve been helped...and they only acknowledged us because my 3 yr old is super friendly and says hi to EVERYONE! Sunny did keep us updated to let us know what was going on with the credit check and bank which was nice and offered coffee or water. Sunny even called today to see how I am enjoying my "new" car. I had a great experience it would have been better if the staff were more friendly....
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Stacey Williams
Ive been to DOZENS of car dealerships the last 2 years as everyone in my house has bought a new vehicle in that time and we like to shop around. The only time Ive ever had an equally pleasant car buying experience as I had at Hertz Car Sales was when we went to LA to buy our Tundra from Longo Toyota. Our sales guy at Hertz was great. It was so hot outside, but he gladly went and got the keys to any car we wanted to look at. There was no BS negotiations to deal with. We all knew the price was fair and they did not try to take advantage of us. We had our own financing papers with us and they were happy about that. We took those same papers to several other dealerships and they kept trying to get higher interest rates out of us and raise car prices to get more money. I cant stand dealerships, but this one is an exception. No drama, no shady stuff, just a quick deal. We were in and out of there in a couple of hours and that includes us looking at cars for more than half of that time! Our sales guy was Noel and we will refer anyone to him.
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Kimmy Con
Have went to this place two times. Once when it was raining in December of 2015 and 2nd today. First time I went, the salesperson didnt seem really interested in talking to us. It didnt really bother us but we decided to go look around again today because I seen two cars I was interested in online. I was there for about 20 minutes without any help at all. We wanted to look inside and know the prices of 2 cars but no one was there to help. I seen a man walk right past us to another family that just got there but I wasnt sure if he worked there or not because I didnt have my glasses on. We walked past him as we were leaving and he had a Hertz shirt on. He didnt even acknowledge us at all. I think they are racist there because they only talk to white people and ignore the others.
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iskate013
The first time I went, Salesman Johnathon was quick to judge and turned us away. I later got approved from the bank and got my first car from hertz. After a month of having the car we felt that it needed to have the breaks checked so we went in and had them inspected. After the service was done we noticed that our tazer gun and headphones were missing, the mechanics or whatever supposably said they didnt take them, and the only thing the manager would help give us back is a $25 gift card to replace the $30 headphones that were taken. This place has thiefs working there, so if you need to get your car serviced go else where unless you dont mind having your belongings stolen.
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CAKE369
Everything seemed great at first but all went 100 to 0 real quick. They dont seem to care about your budget and financial issues. Second, they do not give time for customers to evaluate their finance plans for purchasing vehicles. They expect you to purchase off their lot day 1. Theyre willing to push any car on you no matter your preference just to make a sale off you. The fook.
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Jared Dedini
Best car buying experience ever! They are pretty hands off so find something you want to see and then ask for help. They will let you look at a car without pressure and answer any questions you have. They are a great group of guys here and very helpful AS LONG AS YOU ASK FOR HELP. The most pain free, easy, stress free car buying experience i have ever had! Thanks sunny and ed!!!
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Kevin dePfyffer
These guys have some great cars at really good prices, dont waste your money on a new car. These cars have low miles and you know they have always been serviced, dont be afraid of rentals, best cars I have ever bought.