Sprint Store
| Category: | Cell Phone Store |
| Address: | 3020 El Cerrito Plaza, El Cerrito, CA 94530, USA |
| Phone: | +1 510-526-5160 |
| Site: | storelocator.sprint.com |
| Rating: | 2.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 16
A
A Private User
Service at this store used to be good, but has gone downhill in recent months. I have tried no fewer than four times to get a technical problem in my phone fixed there and they still havent done it. Im about to switch to another phone company. I dont remember the specifics of the first time I went in, but the second time the technician seemed very uninterested and changed something but didnt fix the real problem. The third time I came in on a weekend and they said I couldnt get technician help on a weekend, and I should come in during the week. So today, Tuesday, I came in during the middle of the day, hoping that at last I could get the problem fixed. "Oh, we dont have technicians on Tuesday," they say. "Tuesday is the day they take inventory. They dont do any work for customers on Tuesday." Nobody had told me on the weened that I couldnt get service on Tuesdays either (and how many other days are they unavailable?) After four tries, I got really mad. Then they lectured me on how I should not get mad. Apparently, it is perfectly reasonable that on (at least) three out of the seven days a week they are open they do not have technicians to help customers. Actually, the technician was in fact present, but, because it was inventory day, he wouldnt help me. I dont think these people want to help customers. Their schedule is much more important than any of those pesky customers. They seem to bend over backwards to not provide service. Ive had it.
A
A Private User
could give it MINUS 4 stars I would!!! My niece went into the store - spoke to Eric - she had a cracked screen since a week after she got the phone - and the PREVIOUS employees said if they had the part for the phone - they would repair it. NOW the phone wont charge Cuz its overheating. Erick told her too bad - cant help u - but if you pay the deductible Ill help u out. KEEP IN MIND - her due date is in 4 weeks so it is Imperative that she has a working phone!!! He wouldnt even give her a BACKUP phone until the deductible was paid. Whats next??? Kicking old people - spitting on the handicapped. He was rude - obnoxious and extremely condescending!!! First he told her he had been with Sprint for YEARS and it was protocol!! When she brought up what the previous employees had told her - he changed his story and said - well its a NEW SPRINT now. Ive been with Sprint for OVER 15 years. Time for a change!!! The NEW SPRINT - And the manager at this store SUCKS!!!!
A
A Private User
If you need to get your phone swapped or have issues with your service this is one of the "main" stores in the area, so they can usually help. Be warned though- theyre often understaffed and the few employees that are there seem reluctant to do any work. When I walked in, two of them didnt even look up from their phones. Obviously I dont want to be pestered like crazy in a store but I would like to be greeted and not made to feel like a nuisance just because I came in. Overall, its the same issues as any phone store - laconic employees, shady corporate practices and slow service. But, I guess beggars cant be choosers, and this store is no worse than any other
A
A Private User
Went in to get my phone check because it wasnt working and they right away they told me it was damage beyond repair and needed to pay $$250 to replace my phone so I went to apple and they fixed it in 1 hour just had a loose wire inside I would never go to this store again and the techs there are just lazy and dont want to check your phones dont go here you will get turned away
A
A Private User
Totally incompetent. No knowledge of national promotions that are being widely advertised. Refused to even reach out to central management to clarify. Complete waste of time here, go to any other location for better service, I cant imagine them being worse.
AD
Adriana Gonzalez
Bad experience here at this location. Every time I have been to this store it always seems like they dont like their job. One of their female employees was so rude and had an attitude problem!definitely not a way to treat customers!!
A
A Private User
Great customer service. Anna was awesome even though she had to wait 30 minutes for me to get off the phone. The gentleman that repaired my phone was great as well....I cant remember his name. Glasses and nose piercing.
A
A Private User
Worst mobile service retailer experience ever. The employees at this store act as they just DO NOT CARE. You are paid to do the job, do it well then! If you dont like it, just change to another job.
A
A Private User
The customer service is HORRIBLE I would drive all the way to SAN Leandro because they dont know anything and they just stand there!! Need more training hire new people
A
A Private User
Always so helpful! Trying to make me leave happier than when I walked in
CH
Cherice Lewis
Always get great service from this staff.
BA
Barbara Arguello
Bad experience here at this location
A
A Private User
Always pleased with the help.
EM
Emilio Jimenez
by far the worst sprint store
ER
Eric Haagenson
Flip flop feature a must do!
ST
Steve Phrasavath
Very nice; alright thanks.