MetroPCS Corporate Store

Category:	Cell Phone Store
Address:	7172 Amador Plaza Rd, Dublin, CA 94568, USA
Phone:	+1 925-551-7111
Site:	metropcs.com
Rating:	3.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 32

Reviews 13

A Private User

IS GREAT and even better than last year! The Mgr NOW (7/17/09)is bien/bonne! He spends time with you to answer ALL of your concerns, explains fully and to your understanding NOT with Cell Lingo. He DOES NOT Rush you. He lets you ask questions. He explains in Clear Text language. He IS patient and trains his limited (cutbacks due to economy-Glad the Store is still THERE)Staff as much as they can handle in all aspects of getting you the best cell and plan according to YOUR Needs not theirs. Just be patient in a longer line (due to economy he stated) and they WILL help you. I live in Windemere/Gale Ranch of SAN RAMON and for the past 3 yrs, I had to Stand OUTSIDE on our balcony to get a signal-NO MORE!! METRO PCS IS EXPANDING Their reception EVEN MORAGA where I worked and it cut out off and on. NO MORE even there, IT WORKS!!! Their is just NO REASON to pay more than 60 a month for a CELL BILL. I AM NOT a sales person, just a guy who likes to save money. Not conservative, but demo and likes to have extra cash and NOT GIVE IT to ALL THOSE DAMN companies out there that SCREW Americans outta their funds. Ripoffs. I am ALSO a Ham Radio Operator and make FREE minute Calls on 2 meters on a local repeater and KNOW what I am talking about. Just think about YOUR cell bill...do you like wasting $?

John Siple

The telephone numbers to call the phone tree at METRO PCS are a morass of bungle, often ending in a disconnect. The phone staff often have very poor English language diction and are hard to understand. This is very frequent. The on-line assistance website is not clear, unpredictable, and clumsy. The prices are right, to plug the METRO business. The Main shop to get help personally is very busy and no time for a difficult problem, although much of the time the staff is quite available and happy to serve you but only quickly, so have all information with you when you come. I hope & trust they can put more money into service. The small entrepreneurs shops cannot help you very much except to pay bills. However they will spend more time with you in helping. Im glad Ive gotten to vent. Its a big job to call in or get the website to be clear.

Rosa Gonzalez

WORST CUSTOMER SERVICE EVER NEVER GOING BACK! THE GENTLEMEN THERE WAS VERY RUDE DID NOT HELP AT ALL WITH MY ISSUE AND KEPT SENDING ME TO A DEALER STORE EVEN THOUGH HE WORKS AT A CORPORATE STORE! MANAGER AND HIM ARE IDIOTS RECEIVED MORE HELP FROM CUSTOMER SERVICE OVER THE PHONE THEN THESE TWO. ALSO I WAS TOLD I COULD NOT UPGRADE MY PHONE UNLESS I CHANGED MY NUMBER AND GOT ON THE 60 PLAN WHICH I DID NOT WANT TO DO. OVERALL WORST EXPERIENCE THEY NEED BETTER TRAINING OR BETTER WORKERS IN THERE.

Double Trouble

I do belive mike is the guy that helped me buy my stylo. NEVER GO TO THIS GUY. not intirely sure why hes still there but he persuades anyone under false pretenses to get more $ out of you, his work is at his best, a -2 and hes doesnt even do it in a way that hes even a little bit convincing. I reported him several times but metro pcs i guess just wants to keep him around? Its such a turn off when you dont trust your carrier.... Just saying.

julie murphy

today was in the store to a new phone 3rd phone because the went out mike has the worst customer service let just say I would not tell anyone go to him however the best customer service comes from Jessica and roland they know what to do it may something dumb but they dont make up feel dum both of them take their time with every cutomer grat job to both of u ! I have sent a few customer to Jessica and roland

George McIntyre

I signed up for their service and had them transfer transfer my number. The transfer was cancelled because I didnt supply enough information so I was back 2 weeks later, provided the correct information, and they even credited my account for the 2 weeks without phone service. Everyone was awesome, and I even got a couple of screen cleaners and a t-shirt!

Jess Jessop

Store is under construction, very hard to find. Walked up at 6:58PM doors locked. Opened to let a customer out. Asked the manager Mikey to please help me out. I was here before their 7:00 PM close. He was a jerk. Dont go to this store, they must have bought the other ratings.

Claudia Maibes

Great customer service, I drive there because I always get helped with my concerns with my phone , I live directly across from a metro but I would much rather drive to this location because of the great service I am offered .

Lg Fsixty

Got a phone at the sale counter, staffs were patient, informative, know their task well. John was the sales person help on the purchase. They know customers first. Best experience at a metro store so far.

Veronica Iraheta

BEST Metro Pcs in the whole Bay Area. Believe me, Ive been to them all and people in this store are the best. Worth the 30 mile drive, every time!

KeithMostFly

Angie was great! Customer service was amazing! Highly recommend seeing her!

Kimberly Rezendes

Everyone I have delt with had been super helpful. Very friendly.

Abhishek Saxena

Good deals store. Very good customer service.