Sprint Store
| Category: | Cell Phone Store |
| Address: | 1193 S Diamond Bar Blvd, Diamond Bar, CA 91765, USA |
| Phone: | +1 909-396-1200 |
| Site: | archtelecom.dealer.sprint.com |
| Rating: | 3.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 9
Reviews 12
A
A Private User
Now this Sprint store has the right rating, but i think it should be 1 star. Where to start, well since I live up the street from here I typically have been coming for the last 5 years when I have a problem since its also a tech store as well. I will not be returning back though as I have some MAJOR gripes about this place. First and foremost I came in looking for a solution to a broken phone and thought the gentleman helping me had one. He added a fifth line for zero dollars and I told the guy I wasnt looking at raising my bill, no problem right. Now I can see the bill is $40 dollars more, what...the...hell. Not only that but he took me off my freakin framily plan, the one that doesnt exist anymore because it was such a good deal...GONE!! Now im really pissed cause I dont have my plan anymore and now im paying $40 dollars extra, not cool. Secondly, I had a problem with my daughters phone as it wouldnt go past the start up screen anymore. Took it in to this exact same location and the, im assuming store manager helped me. He took it to the back and told me I had two options, go through insurance or I cold upgrade one of my lines. This isnt my first rodeo though so I told him that didnt sound right. I told him that since it is a mechanical error that the store should be able to order me a new phone if it is malfunctioning. What was the response that I got? "I am sorry sir but sprint does not do that anymore as it cost the company a lot of money to do this. They discontinued it and these are your only options now." Again, that did not sound right to me so I told the guy that I would have to think about what I wanted to do. Fast forward to me going to a corporate store, telling the associate the same thing the other guy told me then I get "What the hell was that guy talking about? Of course its a technical error, not on your part, let me see what we can do." You know what, it was a glitch with the phone and they ordered me a new one as soon as they knew they couldnt fix it...no insurance necessary. What a bunch of crap this third party company is feeding me. I cant believe that these people running the stores here get away with this crap. Now I got a larger bill that Im not even sure what to do with and was almost in the same situation because someone wanted to make a sale and not help me. I am so frustrated with this third party company that I had to let other people know. Dear God please stay away from this store. It not a matter of customer service, they are very pleasant and kind. The problem is the lie to you in order to get the sale and it ends up costing you. A higher bill and more money out of your pocket, what a joke. STAY AWAY!!!
A
A Private User
Great service. I went in today to just look around. I was approached by Louis, a salesmen there. Apparently he was new there, but he was extremely knowledgeable and very helpful. He looked into my account and let me know if I was eligible for an upgrade. Spent some time with me. He never once pushed me into anything I didnt like. Ive done some research on these phones and most sales people BS their ways, but after going from Best Buy that had terrible service to here, where I had great service. I will definitely recommend anyone whos looking to get sprint and is in this area, come here. Ask for Louis especially. He was the only one at the store that actually came up to me and introduced themselves to me. I promised to come back when the iPhone comes out next week and I will keep that promise. Keep up the good work!
A
A Private User
Jaggi exemplary customer service. I showed up to simply swap my phones, but was stuck waiting behind some obnoxious customers. A couple was yelling at him while a child was running around flipping the light switches on and off. Overall the whole situation was getting to me and I was just standing there, but not once did Jaggi falter. The store closes at 8, but he stayed behind and helped me transfer all my information from one phone to another without any complaint. If you need to visit a Sprint store to handle any of your business I highly recommend coming to this one and ask for Jaggi.
A
A Private User
The manager has a poor attitude and extremely unhelpful. The employees lie about what they are doing on your account. They used my upgrade when I specifically said I didnt want it used && then told me the papers I was signing were different then what they really are. I read some others were explained as unimportant. Also they charged me $50 more than comes up on my account and I never received the rebate I was supposed to. Everyone there is full of it.
A
A Private User
Yerald & Hitesh was very professional and courteous during my business at their Diamond Bar store. It was a great experience for me. They both were very helpful in explaining the promotional cell phone plans. This helped me to make a wise choice for my personal needs. Further, they both shared with me a bundle of discounts available and applied these discounts to my purchased. I must say they both treated me like the queen that I am. lol
A
A Private User
This store provides an excellent service. The complete team is outstanding, the way they treat the customers seems like a VIP treatment. Very humble people - I walked in the store with my broken phone and the manager and his team listed to my concerns carefully, treated me very well and saved me money on my monthly bill plus provided me with a new device. Please visit the store and the team will take care of you very well.
A
A Private User
Well Well it all started when is was paying little too much for my phone !! I went i there just to check what deals they give and there coustmer serives was the best the way the talk and explained about sprint plans and deals guy name jaggi there is very friendly and helpful best store in town!
A
A Private User
I usually go to another location but I heard the staff at this store is very nice and friendly. What I heard was correct. Yerald and Jaggi were a great help and very friendly. They are very knowledgeable of the products and easy to talk to. I would recommend this store to anyone.
A
A Private User
I usually go to another location but I heard the staff at this store is very nice and friendly. What I heard was correct. Eddy and Alfonso were a great help and very friendly. They are very knowledgeable of the products and easy to talk to. I would recommend this store to anyone.
A
A Private User
very good customer service and very helpful i would recommend family and friends
A
A Private User
Always great service
A
A Private User
35 most recent searches
Other organizations
Photos
