Staples

Category:	Office Supply Store
Address:	4016 Grand Ave, Chino, CA 91710, USA
Phone:	+1 909-613-0322
Site:	storelocator.staples.com
Rating:	2.6
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 70

Reviews 17

Ivan Portillo

I visited this Staples to return an item I purchased online. There was a bit of a wait, since it was after the holidays and it looked like most people were going to return items or use their Christmas gift money on office supplies. The line moved rather quickly and I was helped by a very kind lady. Since I had bought the item online, she wasnt sure if she would be able to return it in-store, but she diligently went to work trying all that she could. Initially she thought she could only refund me the amount I paid, but since I had used coupons and some staples rewards she wanted to try and get me those discounts refunded as well. Even though the line was backing up because of my odd return, she remained chipper and polite. She asked for the managers approval and I was able to get my full refund. Great customer service! I didnt walk around or look at anything else in the store, but Im sure everything else would have been just as good.

Linda Perla

I love this store! Ive even made friends with the sales associates, theyre very helpful! Recently, I started a working from home and it was very stressful to figure out all the Tech stuff I needed. I called so many places and didnt get any answers. Until the assistant manager, Jeff, knew exactly what and how to put everything together! He then not only helped me with every detail, but he also price matched the supplies. The store is being remodeled now, but it usually is very clean and has a comfortable atmosphere to it.

wendy ko

Really terrible. I agree with the reviews posted. No one knows what they are doing, always passing the problems to other people, and ADD customer service (Cant focus on the tasks--makes people feel very crappy). I will never order from here again, which is too bad b/c the product was nice, but Ill pay more to not have to deal with the frustration.

Laura Marino

Bad customer service. I was there on different days and asked for prices of copies and laminating each time I was given different prices. Now Im calling to see if my docs are ready and have been transferred and disconnected 4 seperate times. They need to get competent staff or a new manager. SOMETHING HAD TO CHANGE!

Feather Ravinhawk

NO Holds! Need QTY 50 of an item and I was informed that this Chino location does not hold unpaid items and does not take payments over the phone. All other Staples I have called today were willing to hold for same day pick up. Will not be trekking to this store...ever.

Nehal Patel

Horrible management. they lost my online order after picking up from FedEx. FedEx has proof that Store Manager Picked up My item. Then where is item? Manager stole it? Think twice before shopping at this Staples.

jose melena

I see why all the negative reviews... About 4 Employees just walking around and only one cashier... Something is definitely wrong here.

Nachaka Davenport

Excellent customer service in the printing department. All the reps that work in that department are so helpful and patient.

Aaron Kovacs

No customer service. Stood waiting while they said give me a second and they never came back.

Tracy Abney

Always friendly staff and have everything you need for back to school or for the office

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Ali Mir

almost always bad service. good luck trying to get your call answered too!