T-Mobile

Category:	Cell Phone Store
Address:	12751 Towne Center Dr Suite 20, Cerritos, CA 90703, USA
Phone:	+1 562-924-0400
Site:	t-mobile.com
Rating:	2.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 11

Reviews 8

Angel Yorkshire

On Monday, Oct 10, tmobile announced the recall of Note 7. We called customer servic3 and was advised to go to a store. Hence, that day at around 7:30, we went to the tmobile store in CERRITOS TOWNE CENTER. I was attended by an associate named MILLIE. Without the customary welcome greeting, she asked us of our purpose. Upon knowing that we wanted to return the Note 7, she declined to service us. She said that she cannot accept a Note 7 return as they have been told not to accept returns. I informed her that we previously spoke with Customer service prior to going to the store. She said that customer service has a different rule from retàil store operations. I said that i will return the Note 7 nonetheles as i would not want an exploding device in my hand. She said that she will not accept it and if i return it , she will charge me for restocking fee. I asked her to call tmobile customer service but again refused to do so as she said that she is not supposed to do that. She was rude, unaccommodating, arrogant, aggressive and refused to deliver customer service. This is not the first time i,ve heard about the store personnels reputation for being anti-client service. Presupposing that she really does not know what to do with Note 7 returns then she could have been more polite, tactful and helpful. To make matters worse for the CERRITOS store, when i went to another Tmobile store in South st, the person who attended to us knew what to do already with the return. Associate was very accommodating, sweet and professioal. Her name is ERIN and I want to commend her. I have called customer service ànd reported MILLIE s behavior. I will make sure that she gets reported to her manager, regional manager and the corporate office. This is just part 1 of my encounter with that store s personnel. I had another one today and this time, this involved an associate named Dulce. Please do NOT BUY from this store. Please dile and report all incidents to TMOBILE corp office.

Chung Xu

This place dont deserve even 1 star. My daughter got sold to upgrade her iPhone by their staff. We went back same evening to signup, however, only to found out its leasing not purchase. So, we decided to wait before signing up. Since, its closing time we had to come back another day. Before leaving, staff actual said to our faces, that we were wasting her time. Story didnt end here. Today, got t-mobile letter indicated her phone is now insured with additional fees. CS told me its singup on that same evening. Forget this one, instead, goto the one in Cerritos Mall is 10 times better in service.

cindy jean

I had a terrible experience at the long beach pch store so I decided to try this one. I was helped right away and had a great customer service person named Reginald. He helped me find the phone I wanted, set it up, and had great recommendations. I was in and out quickly and was very happy with the overall experience.

Chuck Minear

I worked with Dulce and found her very helpful. She got me a good deal on porting over 2 business lines and called a few days later to check up on me. The reason for 4 stars is the small store and crowded conditions in the store, but the staff is great.

Link Lo

The representative who helped us was very eager to send us back home and call the T-Mobile help line, instead of trying to help us at the store.

Moises Mendoza

waited an hour just to talk to the associate. I still cant believe it takes an hour to set up a new phone

Harley Jones

Friendly staff and uncrowded, but they were unable to transfer my texts from an old phone to a new one.

Juana E. Alpizar

Your staff in this store I have one word for them Awesome!