Pacific Sales Kitchen, Bath & Electronics

Category:	Kitchen Remodeler
Address:	12731 Towne Center Dr, Cerritos, CA 90703, USA
Phone:	+1 562-809-7959
Site:	pacificsales.com
Rating:	3.4
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 20

Reviews 7

Annie C

DONT FALL FOR THEIR PRICES - they do not stand behind their product, and their accountability ends the moment they ring you up. I rarely publish poor reviews online, but had to post this as a safety warning after our experience. We purchased a gas range from this store 2 years ago, but only used the oven once before. When we used it a few nights ago, our carbon monoxide detector went off. The following day, a gas inspector informed us that our gas range was LEAKING CARBON MONOXIDE!. I understand its been 2.5 years and I understand that the appliance store may not be at fault for this issue. However, what appalled me was the sales rep and his manner in handling the situation. 1) As soon as we began our explanation, he could only focus on the one-year warranty (Who said anything about a warranty? I wanted a person to properly install and inspect the device so this wouldnt happen again) 2) He told me that he knows the sales rep who sold it to us and trusts him (look, Im happy that hes supportive of his colleague, but again, this is irrelevant). What wouldve been helpful is if he offered some suggestions such as next steps (recommend a certified, reputable assembler - one he personally recommends); ask if we would like to speak to a manager, or provide direct contact to the distributor or manufacturer of the product. Nope, he just stood there arms crossed refusing to take any responsibility and went on repeating the one-year warranty. Our favorite line was "we have sold thousands of these and never had a problem." As if he can be accountable of every detect that happens (that was sold outside of this store). Save yourself some time, dont fall for the bargain trap of this place and stay away. UPDATE. I spoke with the manufacturer and they directed me to a reputable service center. I wish I could play the conversation on repeat to the sales team at Pacific Sales so they can learn to be more professional.

Wendy Compton

I would never recommend Pacific sales to anyone. The salesman Steve was rude and did not follow up with me. He sold me the wrong dishwasher that had to be returned. He then sold me a microwave that when the installers came to install it and they open the box it was damaged. I am immediately called Steve and all Pacific sales would do for me was give me $40 off of a dented microwave. But the worst part was I had to pay the installer to deliver it back to Pacific sales and if I wanted another one had to pay the installer again which was very unfair. I reported to my credit card company and they lied to my credit company and told them I never reported it which I had a house full of witnesses and then I did the damage so let the buyer beware at Pacific sales, especially Steve the salesman hes not a truthful or honest person youre can do better elsewhere.

Sanjay Patel

4 star for the showroom & cleanliness & set up, only couple sales persons are courteous to suggest & help us extra to select or want to find out what really our priorities are, thanks to them, others walk around making it look like they are doing something, cashiers nothing special. Things get done but come prepared dont expect a lot to get to know more than what you know about products.

Anna Morales

in your web site , i could not find a search bar to see if you have the product i am looking for before i spend my time going to your store.

Michael Nguyen

Manager was excellent! So cool and so helpful my place for washer/drier/Plasma TV Panasonic 65" also Samsung refrigerator water filters

Aggie Delosevic

Top notch selection & customer service. Gloria is wonderful:)

Tony Di Schino

NOT open Sunday-Monday. Google info is incorrect on this.