NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	736 N Victory Blvd, Burbank, CA 91502, USA
Phone:	+1 818-842-2900
Site:	napaonline.com
Rating:	2.5
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 9AM–3PM

Location

Photos 25

Reviews 10

Bryan Cansdale

rude and disrespectful over the phone I called my local napa they told me this store has the supplier for a certain trans fluid I need. amsoil mtf I called this store, waited for about 5 min before anyone answered. talked to a guy that said they didnt didnt have it. I tried to explain it was something they had to order. But was hung up on before I could finish. i called back they heard my voice and put me on hold instantly. after another 5min on hold I hung up and called back. they answered and this time just hung up on me. I called back and "Eric answered the phone this time.. i explained myself and asked to please just check for me if it can be ordered or transfer me to Yolanda. (who I was referred to in the first place) then he laughs at me and says she is on lunch and hung up again. infuriated by this I called back with the intention of speaking to the manager or his superior if the manager was in fact this incompetent Eric fellow.. to my surprise Yolanda answered the phone.. what do you know they do do business with the supplier. but they have to order above a certain amount. she said she will contact the supplier and call me back.... still waiting for that call hours later..... -swerve-

Kyle Lentine

This place was excellent when it was burbank autoparts....if you had a special part or in my case my 67 camaro had a drum to disc break conversion in the 80s (i didnt know what year Chevy the calipers were from) i needed a new one so..at that time burbank auto parts looked at the caliper and new what i needed immediately..being the caliper wasnt from a 67 camaro....now getting that kind of service or knowledge isnt gonna happen...they cant match stuff that isnt exactly model make and year.....why did ken sell out to napa... all old employees essentially are gone Now we get average at best instead of great..

Silvia Andrade

They are bilingual, SE HABLA ESPANOL! and they actually KNOW HOW!!! If you ever have a question about something, especially if you are a woman (like me) and you have no clue what you need, they will always help you out. Its way cheaper than the dealer and they have the best quality parts (compared to other parts stores)!

A Private User

It takes over five minutes of ringing for them to pick up the phone. They also have horrible in-store service. Dont waste your time, just go to another auto parts store.

andrew andresian

horrible service I dont think they know anything

David Mc Davitt

Easy Dealings ......Thanks Again!

boris winogradow

Friendly knowledgeable employees

Dave Barber

Very knowledgeable staff.

Robert Cuellar

Very helpful staff

Pedro Escareno

Bad service