Panache Bridal

Reviews 5

A

A Private User

I found my dress 4 ½ months from my wedding date. The staff was helpful at first and assured me that there wouldn’t be any problem getting my dress by the time of my wedding. As soon as I gave them my credit card and purchased the gown it went downhill from there. At the time of purchase they gave me a shipping date from NYC in early September and it was expected to arrive the second week in September, which would give me plenty of time for the 2 dress fittings. I left the boutique feeling great, until September came and the arrival date passed and there was no dress. I called every week after for 3 weeks and they still didn’t have my dress. Long story short…it finally arrived Oct 1 with my wedding day being the following weekend. When it arrived, right away I went in for my first fitting. When I was there I spoke to the sales person at the front desk about my concerns if there would be enough time for 2 fittings and alterations, and she listened while talking on the phone to another customer. I couldn’t believe how rude she was and her lame reason for it being so late, “it was shipped from New York.” I’m sorry, but I do a lot of business with New York and I know it doesn’t take 3 1/2 weeks to ship an item. In the end, I got my two fittings in (even though the staff was pressuring me not to do it) and of course it was rushed, and the alterations were not finished correctly when I picked up the dress. I still had lace sticking out loosely around my hips from where it was taken in. At that point I was so upset that all I wanted was to take my gown and to get out of that place and never have to deal with them again!! I had a trusted tailor fix it and it looked fine at the wedding. After all of the issues dealing with them and the ridiculous charges...I wish I had gone somewhere else. At the end of the day, if you don’t want rude, dismissive, rushed service – save yourself the hassle and go somewhere else.

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AM

Amanda Cox

AVOID AT ALL COSTS! I read the mixed reviews about Panache before I bought my dress from them. I searched all over Southern California to find another salon that carried the dress I wanted but turned out Panache was the only one. With high hopes I purchased my dress a year before my wedding from Panache Beverly Hills and crossed my fingers that nothing would go wrong. When my dress came in, it was HUGE. The sales assistant helping me had to use 5 pins to keep the dress up but the tag said the "correct" size. As she was pinning my dress she was carelessly walking all over the train with her BLACK shoes. They require you to sign a size form which puts all the blame on you if the dress doesnt fit, even though they are the professionals and should know what they are doing. After they reassured me that this was the correct dress and size, I took my dress somewhere else to get it altered since I wasnt going to get ripped off twice. I took it to two different alterations stores and they both told me it was ridiculous and I needed to go back and fight Panache. Marissa, one of the managers, was somewhat helpful and after looking at it again, she realized the designer mis-marked the dress. They then proceeded to rush order me a new dress and it would come in one month before my wedding... One month rolls around and what do you know, still no dress! We called every day for the next two weeks and they said that FedEx lost the dress. The owner, Ray, is an absolute jerk and no help at all. After it was all said and done, they offered us 30% off alterations (which the basic alterations start at $800 and go up quickly from there). Thanks but no thanks Ray! Word to the wise, buy your wedding dress somewhere else!

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SH

Shirley Man

My daughters wedding. I wanted to relish every moment of the planning. She and I decided to shop for a dress at Panache in Beverly Hills primarily to take in all that was to be wonderful in that mother-daughter moment of wedding gown shopping. The consultants were wonderful--the dress was chosen--the champagne toasted. When the dress arrived months later, it was just as we remembered--absolutely gorgeous! Then the fitting occurred where they BUTCHERED the dress. The sweetheart collar was lower on one side. The back pearls and lace design was over 1.5 inches mismatched. The zipper to the back hook closure did not match-up resulting in a void. The added built-in bra was visible from the underarm. After the disappointment of the first fitting, we were assured that all changes were possible and all would be corrected. This failed to be true after three other attempts. They promised the moon even 24 hours before the wedding. Not to take any chances on not having a dress at all, we left with the dress after I expressed my disgust over the tailoring. The consultants--that would be 3 of them at the front desk--promised some one from the store would call and make things right. It has been three weeks since the wedding and we have not received a call! Dont be fooled by the very well spoken, polite, congenial consultants--they are salesgirls ready to let the butchered product out their door as the store has been paid and the commission collected. It was a bad experience. I have no recourse except in this review. Dont ruin your wedding gown experience with this store. Shirley Man Mother of the bride

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JO

Josie Raymundo

Being a second time bride, I wasnt looking to take out a 2nd mortgage on the house to find "the Dress!" But with my daughter living in California, we wanted to the "Mother & Daughter" thing on our recent vacation. Considering it was "BEVERLY HILLS" I had called ahead hoping to avoid any embarrassing moment when they asked the dreaded, "What is your budget?" question; and the girl on the phone reassured me that "ALL WOULD BE FINE!!! Upon arriving to the salon, all I could think of was...girl you are SOOOO out of your league! Beautiful facility, beautiful dresses, beautiful people!!! Everywhere...I truly felt a "Pretty Woman" moment coming.... you know the one were they rudely let Julia Roberts know she was not welcomed.... When in all reality; my appointment was everything any bride should experience! My consultant was STEPH; whom by the way was amazing! Even after doing the verbal consultation, and allowing us to pull dresses, even made suggestions of ones that she thought would work for me as well. All I can say is that she knew her stuff...and yes we said, "Yes, to the dress!" Turns out the top 3 loves were all the ones she had picked! All I can say is....even though I did not spend $100k on a dress it was my little fortune. Thank you Steph and the staff... you made my family & I feel like we were Hollywood. Josie

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A

A Private User

WORST SHOPPING EXPERIENCE EVER. I was so excited about my second viewing of the wedding dress I had my heart set on at Panaches in Beverly Hills. I had scheduled my viewing of that EXACT dress 2 weeks in advance, and had my mom drive over an hour to come see it with me before we made our purchase. Upon our arrival, I began showing my Mom around the store while waiting. Within 20 minutes of me being there, they sold the sample of the dress I wanted to someone else - without even letting me try it on! They knew I was coming in for that particular dress ahead of time, and I had been there before the purchaser had even arrived. The manager said they would not be ordering it back, and I would have to buy it if I want it - without trying it on a second time. It may have just been really bad luck, but the manager is rude, very short with you, and seems to only care about you if you are making a big purchase. Mille, the sales associate who was helping me, was actually very helpful, kind and professional, which was the only reason I even came back a second time. Its unfortunate that they lost my $4k purchase to a $1,300 discounted sample. Fortunately for me, I found the most gorgeous dress I have ever come across in my life merely hours after my nightmare with Panache, or I may have been distraught for days.

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