GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	4550 Coffee Rd #1e, Bakersfield, CA 93308, USA
Phone:	+1 661-213-3601
Site:	gowireless.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 15

Reviews 21

Amanda Robinson

Nate (pronounced nuh-tay) and Mark are amazing. They didnt just let us go for a phone and lose money; they took time to make sure we got everything we could for our money. Im sending anyone I can their way. EDIT: To anyone who shops with Verizon Wireless- DO NOT SHOP THE LICENSED RETAILER AT COFFEE AND HAGEMAN. They said they would mail off our rebate information for us, after helping us fill everything out to make our rebate a walk in the park. THE STORE MANAGER TOOK THE ENVELOPES AND PUT THEM IN THE "MAIL DRAWER" AND PROMISED IT WOULD GO OUT THAT NIGHT. When the rebate center said they never got it and we went back and spoke to the manager, she denied ever saying she would mail anything. Correct me if Im wrong, but isnt that basically fraud? I have resubmitted everything at least twice, and gotten responses to my emails, and yet they just told me nothing has been processed because they had "a different email on file". I only ever use the one email for Verizon. Im really at the end of my rope here. This time they said they have everything, and my rebate status will say "processing" in five days. In fourteen days Ill get an email regarding the visa cards theyre going to send. If that doesnt happen, there will be hell to pay. Meantime, the Better Business Bureau is going to hear from me about that particular store. Ive been a Verizon customer for almost ten years, and Ive never been so disappointed. I cant give zero stars. Would if I could.

richelle rodrigues

i cannot tell you how much i loved this store and the two sales reps that assisted me - as soon as i walked into their store - told them my story and trouble of having sprint - they took over and gave me the best deals and plans for my budget. they gave me the best phones for myself and two boys. no complaints. even willing to stay late to finish up with me and make sure all my questions were answered - the next day i needed something else and when i walked into the store they remembered me and assisted me right away - anyways id highly recommend this store and verizon in general - thank you

Linda Hartt

Nate has been the most helpful young lady I have ever come across... we were having no luck getting the WiFi connected to our new phone.. she even came to our home to set it up for us.. and she did just that. We are seniors and not that savvy on all the dos and donts and Nate was most helpful and just lead the way for us. I feel I can go to your Verizion on Hageman and Coffee and ask any question and get help in a friendly way. Her personality and professionalism can make Verizion proud that Nate is one of your managers. Sincerely, Tony and Linda Hartt

Lynn Finch

We recently purchased a new phone and extended our Verizon service. The associates at the store have been very helpful with any and all questions we have had and have walked us through the learning process wonderfully. The manager even came to our home because we were unable to hookup to Wi-Fi and stuck with the problem until it was resolved. Above and beyond all of our expectations. We highly recommend this store.

Nolan Sherwood

I bought a used phone from craigslist and couldnt activated it. I started to get frustrated and the rep basically told me he couldnt help me. I called the tech support and gave the phone to the store rep to talk to the technical support. After talking with tech, they resolved the activation issue. I turns out the phone had been unlocked to use other carriers. He got it working with Verison again! I am happy!

Cyd Walker

Cant really review as I left as soon as I was told there would be a $25 transfer data charge. I was told by Verizon headquarters there would be no charge and they had never heard of such a thing. (Costco, where I bought the phone, said the same thing). I asked if I could use their Wi-Fi and they told me theirs was Secure. I could use it for a fee. Dont know if that was included in the $25. Seriously?

michael ornelas

I had difficulty with my account not being able to use available data that was just paid for. After a couple of weeks trying to use their automated customer service and stopping by stores in my area nothing changed. On a road trip we stopped by this store where the assistant store manager was able to help in 15 minutes. Thanks Mark, way to get things done!

stewart towle

I bought a SD card yesterday to find out my wife bought one that same day for a lot less. I returned it the next day unopened and they still charged me a restocking fee and was never told about that even though there was fine print at the bottom of the receipt. I HAVE never got charged a restocking fee at the main branch which is now on California.

Danny Butterbredt

I bought a glass screen protector from here its under warranty I got it replaced once no problem I went today to get it replaced and they said no and they shouldnt have done it the first time so no this location is horrible and not helpful at all they dont honor their warranties they dont even deserve 1 star

Tyler Thompson

Very helpful and informative service. Walked out with a much better deal than expected. Very thorough with explaining our questions. Would recommend Nate and Mark, the store and assistant store managers to anyone who is shopping for various Verizon phones and services.

Jeffersono12

Went in to buy a case spoke to a kid by the name of markizio? Mark? Something like that any who the kid was really professional and he even helped me save money and I got a tablet from him! Definitely a great experience!

Eric Peters

Exemplary customer service. I came in just as they were closing and they not only let me pay my bill but replaced my screen cover. The associates in the store have always been helpful and have great attitudes.

Tanya Woessner

I am so thankful for Nate. She not only was so helpful in all my questions but she answered & fixed all with a smile & didnt seem to mind at all. If there were 10 stars, she would get them all.

Michael King

Mark Manzamo was very helpful. He was professional and courteous and I really appreciate that he took the time necessary to set up my new password for my iPhone. Thank-You also for the Tablet.

Ronald Childers

I really like this store, very helpful staff and also very patient! So happy I found them hiding in the shopping center, I wont be going anywhere else from now on!

Susie Rios

The store is awesome and everyone there is very helpful! This is the only store I go to and I travel out of town from Shafter just for them and their service!

Gavin Mahoney

Nate was amazing and make my experience quick, painless and answered all my questions. I will definitely be returning to see for my future wireless needs.

Wesley Orahood

Fixed my phone and helped pair my bluetooth. Always efficient and kind employees at this store. Will keep going back to only this location.

M. Galvan

Nate is very knowledgeable very attentive goes the extra mile to make sure youre happy and satisfied with your purchase awesome store.

nate virrey

Really nice store and awesome staff! Super helpful with setting up my new Galaxy S6 Edge and I got a free tablet with it! Thanks guys!

Anita Foster

Wonderful experience with Nate. Helped me with calmness and made me feel wonderful. Im very happy with the results. Thank you