Pet Country

Reviews 5

1E

1elpolloloco5

After reading previous reviews I went to decide for myself, seeing both very high and very low reviews. At first glance they had really cool stuff, and a large array of animals for sure. However I asked to look at a hedghog and though the employee was very kind to let us look at them and, nice as she was, she was not dressed like she was at work at all and had almost no useful info on how to care for anything I asked about. Not a hedghog, bird, or frog. I asked what kind of tadpoles they had and she said "Oh its like a normal frog", so I said "Yeah, what kind" to which she replied "Its just a normal frog". Then unfortunately EVERY hedgehog I looked at was injured. One had a swollen eye, one had three bites on her, which were open and bleeding, the other was sickly and had green paint on him. I was upset at how sad it was, I wanted to buy them just for the sake of rescuing them so I can nurse them back to health. Every animal I handled looked like it needed immense improvement in every aspect of its life. Bottom line, the condition here is horrible for the animals in the tanks, I dont think that either the employees or owner cares enough to give them the attention or living conditions they need for even a temporary home. I will not bring an animal or item from that store to my home, I wouldnt want to risk sickness for my future or current animals. Go see for yourself and use your own judgment, Im just warning you before you see what I saw. Because its just sad, and it will not be a happy memory of finding a healthy pet. Also: The owners responses to comments on here I have seen from others do not match the description of the store (I have not met him in person, only read his words from comments he left to other customers). Knowing someone is a liar from his own words before I meet them is a horrible impression. I went there to judge for myself and I have, now I also will never return.

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HA

Hannah Slajer

Working here is absolutely AWESOME! The owners are involved and caring. The animals ALWAYS get The best treatment and get taken care of. I love the fact that my team pushes me to learn and grow in the store. I am proud to say that we are a store that cares about its customers and their needs. Customers ALWAYS come first and are provided with what they need to the best of our ability. We strive to be knowledgeable about every aspect of the store not just one in specific. As for the comments above that have given poor reviews I am genuinely sorry that you had a bad experience. We do not carry and cannot carry hedgehogs due to them being exotic animals. So you might have mistaken us with another store. To touch a little bit on the topic of our birds Ms. Jada bird and Scarlet are VERY VERY well loved and cared for. Each individual team member is required to spend an hour a day caring for the animals, this includes playing with them, feeding them, as well as cleaning their personal rooms. These birds are living the life, let me tell you! Every business day an employee shows up an hour before we open JUST to care for the birds. They each have their own individual room (full bathroom sized rooms) which have toys and pearches that they can enjoy. They get fresh fruits and vegetables for breakfast and an assortment of nuts and dried fruits for lunch and dinner. Guys these birds are spoiled rotten and SO SO loved. This store has so much to offer each and every pet owner it is unreal. Every employee is trained personally by our manager and he really is wonderful. Come stop by one day and enjoy our assortment of reptiles, small animals, birds, and fish!!! We cant wait to help you and get your fur babies exactly what they want and need!! Yours truly, loyal Pet Country customer and employee Hannah:)

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PE

PET COUNTRY REVIEWS

To: OKittilotO & 1elpolloloco5 - I am the owner of Pet Country, in Conway, Arkansas. I am having issues with Google, so I cant specifically address your individual comments. However, I wanted to address the comments/concerns with each review. 1elpolloloco5 - I would agree with you based on your review, that the condition of the animals you witnessed was poor, but that is not MY store. Im not sure which pet store you were trying to review (as there are several Pet Countrys in the US) - but know for sure you are not reviewing my Conway, AR store. We have owned Pet Country since 2010, and we have NEVER sold hedgehogs - ever. We have also never sold tadpoles - we have tadpoles in almost every pond, river, and lake located in Conway, so to me there is no point in selling what we have in nature - easily obtained for free. OKittilotO - the bird I assume you are referring to is Jada. She does not self harm - at all. If you are referring to the look of her wings, she plays on top of her cage, rolls around on her back & kicks her feet in the air. As a result, some of her feathers appear frayed, but I assure you they are not broken or harmed. She has never been depressed and has quite the sense of humor & is very mischievous. Both of our birds are well taken care of, played with by myself & staff multiple times daily, and customers play with them as well - most of the time behind the glass. We did remove the tray from the top of Jadas cage several months ago hoping to help with the "look" of her wings. If either of you would like to come by the store and meet my staff and/or animals, please feel free to visit!!

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Josh Montgomery

You cannot have the type of relationship with an owner of a pet store like you can at Pet Country. The owners and staff care about their customers and their customers pets! They look to serve a valuable service and provide high quality options to pet owners at very reasonable prices... great example is dog food compared to other places. One review that disturbed me was one about a Hedgehog... I have been going to Pet Country for 4 years now at least once a week for supplies/food for my dogs, cat, bird and snakes and not once have they sold hedgehogs during that time. Now if someone wanted a Hedgehog, the owners would be more than happy to go to their vendors and find a healthy and happy animal for you if their vendors sale them. Unlike Petsmart and PetCo, Pet Country has the ability to go to their vendors and find out if they can order you what you want. Just ask the staff and they will be more than happy to grab the manager/owners to discuss your desire! I would recommend Pet Country over and over for any pet owner!

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Nicolle Boswell

I just switched pet food and treats for my picky dog. Bought expensive bags of treats from a national chain and he wont touch them. So I went to Pet Country to see if they had any advice. Not only did they have as many grain-free and healthy treats for my dog as the larger chain store, but the sales associate obviously knew a great deal about each line they carried. I was reluctant to invest too much more in treats, assuming my dog would just turn his nose again, so he recommended a cheaper product to start with. He also gave me some free samples of some of the more expensive ones. My dog loved them all. And because the associate took the time to deal with my indecisiveness and gave me some free samples I will definitely be back. When a business is so knowledgeable about the products they sell and confident the customer will be pleased--to the point that they will send samples home with--Im sold. My yorkie loved the Stella and Chewies the best and the free-dried chicken pieces. Well be back!

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