Hometown ATV & More

Category:	Motorcycle Dealer
Address:	1265 Harkrider St, Conway, AR 72032, USA
Phone:	+1 501-730-3584
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM Closed

Location

Photos 6

Reviews 8

Laurie Arnold

***UPDATE JAN 2017** I have upgraded my original 1 star review because Hometown has made good on all the problems that I encountered in the below review. I would like to add that Colton has been the driving force to make sure I had a sufficient resolution and remained professional and courteous throughout the process. I appreciate his follow up and his great attitude. Thank you Hometown and Colton!!*** BEWARE!! I bought a BRAND NEW Tao Tao Scooter from here in the Fall of 2015 (just now 1 year old) for my son to use on campus and it ran great for the first 5 months. I was so happy with their service I recommended them to 2 other people who also bought scooters. On about the 6th month the scooter left him stranded because it wouldnt start. We had a reputable small engine mechanic look at it and he ended up having to rebuild the carburetor. It ran again fro another couple of months and it again left him stranded. The mechanic again fixed it and it ran for another 2 months. I finally called Hometown and told them what was going on. A very nice guy asked what kind of gas we used, and what had been done to it. He concurred that the fuel type was correct and that it sounded like the mechanic is doing everything correct. He thought perhaps the carburetor was faulty and offered to sell me a new carburetor at his cost due to the continuing issues. I explained that I couldnt get back down to Conway to get it for a couple of weeks and he said it wasnt a problem. He txtd me the name of the guy that I needed to pick the carb up from since he wasnt going to be there. He advised that I show this txt to the guy working, CLINT, so that he would know to honor the cost. This guy was super nice and super helpful. 2 weeks later I got to Conway and went to pick it up. I showed the txt to Clint where he promptly said he would not honor the price since his cost was more than the price quoted. I did not balk because that made sense to me and I was prepared to buy it anyway at his cost. In what I choose to believe was an effort on his part to try and help diagnose the issue (I didnt ask him to), he started rambling on about so many different things that could be wrong... I simply asked him if it was his opinion if I even needed a new carburetor based on what he was telling me. He became so agitated at me for asking for his opinion! He accused me of interrupting him (which I didnt) and not paying attention to what he was saying. He talked down to me as if I were a child. It is true that I dont understand the workings of a carburetor but I am educated enough to follow a simple conversation. Clint seemed to go from 0-50 in the anger range in a split second and I still have no clue what set him off. He then claimed that he had had 8 concussions and had to think about things longer.....not sure why I need to know this info but oh well! He was so insulting to me that I ended up simply ending the conversation and walked out, totally confused at what had just transpired because I was never mad about anything and not once even so much as raised my voice. Needless to say, I will no longer recommend Hometown to anyone based off of my 10 minute conversation with Clint. Our scooter remains not working....and FIVE of these 9 reviews are not good..nuff said!

Blake Harrison

Went and bought a replacement starter solenoid on 2/27 for $20.00 i was brought out one that looked old the plug on it was even yellow from sitting so you could tell it was used but they still charged me full price anyway... but i bought and put on scooter and it didnt work like expected... i called them 30 min later after buying the part and he said he could refund me living 20 min away in vilonia i go back up there same day and the same guy says then he cant do it cause it was a card transaction and didnt know how to do it and then started getting mad for me coming to try and get the money back when he said he could refund all because i was from that far i guess they dont expect someone to come back after they sell them a broken piece of crap parts i would stay aeay from this business for sure and will be leaving a bad rating on thier better business bureao for the rude comment from the older gentlemen idc how good someone is if they cant treat customers with respect then they dont need to be employed to do so

Sara Davis

Bought a brand new Go-cart for my sons 6th birthday in February. We have had nothing but trouble with it. The remote start never did work correctly. Brought it back and they changed the carburator. Brought it home....2 hour drive... still not running right. Brought it back and they replaced the battery, fixed the rear brake, and took off the remote start. Brought it home.... then this weekend whil driving it on a flat, manicured lawn, the rear track tubing weld broke, lost two bolts, and the front wheel assembly fell off due to their failure to use a cotter pin. DO NOT BUY FROM THIS PLACE. THEY DO NOT HONOR THEIR WARRANTIES.

Colten Shaver

Bought a 150 gy6 scooter from this place because I didnt want to pay the outrageous prices that other scooter shops were offering on scooters. So far its been fantastic! I did have a small issue with a leaking fuel line and the guys took it in and had me going very quickly. I also let these guys service my four wheelers and they have done a great job on the maintenance keeping me up and going! Best place in town

something cinematic

Bought a four wheeler with everything i had for my daughters christmas. Was charged 1200. Later saw same atv for 600 brand new from multiple sites with free delivery. It is obvious price gouging.not only that they refused to get an mso for me to title it.everytime i yave entered this place every single employess has been rude or just seemed unwilling to help. Do not ever go here!!

Brandy Egan

I had a very good experience with these guys. Nothing but polite. I had a couple problems but they fixed with no problems, I just had to take back to them just like you do any dealership. They also fixed a problem that I was having with a honda recon that no one else had been able to fix. Would go back or recomend these guys anytime

Wes Davis

Bought go kart for my boys birthday in feb.went ahead and bought year warranty took it in after 2 weeks of barely running. Got it home and same crap. Called back and was treated rude by the staff. Owner was suppose to call me never did. Just left another msg. We will see what happens. Not a happy camper right now

Christoph

I personally have never had any problem from this shop they have always done maintenance and repairs on my sons tao tao , I will continue to recommend and use this place..