The UPS Store

Reviews 8

RE

Reaching New Heights

I went to the store to return a package to its sender in China. I was told that I did not need to wait and that the shipping documents would be completed and the package would be sent out the next day. Two days later the package was returned to my house because a domestic waybill had been used when an international waybill should have been used. I took the package back to the UPS store and was told that UPS was being “picky” and that the employees had used domestic waybills to send international shipments before. I asked whether we should use the waybill that UPS had included with the package when it was returned to me, and I was told no that I should use a waybill that they kept in the store. I mentioned that the sender sent me specific instructions on what needed to be entered in the waybill. There was no area to enter this information on the waybill that the employee gave me (there was however areas that asked for this information on the waybill that UPS sent), I was assured that it would not make a difference and that the only reason the package would be returned is if the sender had given me the wrong account number. (The account number is the correct number.)I handed over the waybill and asked that the employee check to ensure that I had filled out EVERYTHING completely because it looked as if the account number was in the wrong place. He duplicated the account number in another area of the waybill and said that would be fine. I asked whether we should just start over because now the account number is listed as the shippers account number AND the receivers account number. I was told that it would be "ok".Then when I stopped by on the way home from work to ensure that the package was on its way,a different employee told me that he couldn’t look up the package by my name or phone number which were clearly listed on the waybill. He said that they had no record of my ever dropping off a package! This morning I log onto the UPS website and, THE PACKAGE IS BEING RETURNED TO ME AGAIN, because the waybill was not completed correctly AGAIN!!! Word to the wise if you are sending something internationally, call the UPS customer service number and get all of the information that you need directly from them. On another note, I called this store to inquire as to whether they provided notary services. I was told that they do. When I arrived, I was told that the notary had left for the day and wouldn’t return until the next day. It would have been nice to have known that. Thankfully there was a notary next door at the insurance company. I am deeply disappointed in the customer service at this particular store, the lack of knowledge by these people have made what should have taken 10 minutes of my time is now taking nearly a week. Update: 6/7/16 I took the package to the UPS store on Silverbell, the employees immediately pointed out that the wrong labels had been used at the wetmore store. I believe the clerks exact words were "this (using the correct labels) should be basic knowledge for UPS store employees", anyway I am happy to report that after tracking the package this morning there are no error messages and the package is en route back to China. Very happy with the knowledgeable associates at the Silverbell UPS store!!!

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JO

Joshua Jack

If you have to deal with ups avoid this location. Its terrible. It will save you a headache. Every year I send back my childrens books for online schooling. The boxes and everything needed to ship it are free. This location charged me for smaller boxes because there was room in it. Then they ship it out and the boxes come back to me instead of the school. Apparently the worker/owner of the store wasnt smart enough to cover the old shipping label with the new one. He put the new one on the side. The boxes were the same boxes I brought them in. Just cut smaller and partially taped. The corners, torn up, werent even taped up. I can open it far enough to take things out. So now I have to find out if anything is missing. Go back to the store and deal with him... again. Take it from me. Its worth the waist in gas to go somewhere else.

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RO

Roof Coating Tucson

Went here to get a street address solely for a google local search found out from my website guy google was flagging such things (I was at the store while having the message on speaker) then was told I would have to work that out with google, that does not happen and then I called to talk to the manager, was told the manager would call me back never heard anything so pretty much $100 down the drain and these people could care less. They are very un professional and I will for sure be getting in contact with corporate to let them know how these people do business, oh yeah still never got keys for a useless box or even notified that keys were there hmmm I do not wonder why

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A

A Private User

I was moving to Illinois and instead of getting a small truck or paying the awful airline fees, I brought 11 boxes of stuff to be shipped. The sweet lady packaged all of my belongings and sent it insured to IL. The employees could not have been more helpful and accommodating. They were kind, concerned about my move, cheerful, and quick. The estimate he gave me was slightly more than the actual cost but I was really surprised with how much it saved me than having to rent a UHAUL or pay the airline fees. I would definitely do this again and recommend this store. Everything arrived on time and nothing broke!

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A

A Private User

If you need a notary, find somewhere else. My father and I have both tried to use this store. For him theyve asked for far more information than one legally needs for a notary witness of signature. They are also classically unavailable. I even called ahead this afternoon and was told the boss (apparently the person certified as notary) would be there until 6pm. One hour later after my phone call I showed up and was told the person would be out for over an hour. Not pleased.

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CH

Christian Kosonoy

I went today and tried to ship out a cellphone and a young man by the name of toren helped me out by getting me the cheapest shipping, not only did he do that but he also went out of his way to look into my shipping information called me and informed me I was being scammed if it wasnt for him I would have been scammed I highly recommend this store to everyone they care for their customers!!!

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FR

frank castle

i called in about weather or not they are hiring and the guy was a jerk and was hard to understand. he is one of those jerks from India who think they are better than you and can talk down to you. they shouldnt be aloud to treat people like that this is america, if they want to treat people that way they should go back to India and do it. im never shopping there ever

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A

A Private User

I was promised that a very important package would arrive in exactly 2 days. Two days pass and the package had to be intercepted because Raj got the address wrong. The address the package was sent to did not even exist, and getting a hold of UPS to get it fixed too three hours. I am NEVER using this UPS store again. They were horrible.

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