Category: | Print Shop |
Address: | 1013 W College St, Bozeman, MT 59715, USA |
Phone: | +1 406-586-8999 |
Site: | local.fedex.com |
Rating: | 2.2 |
Working: | 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM |
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Kirkwood Donavin
I have never left this place satisfied. Although the location is clean the staff friendly, the three times I can recall coming here, each time in a pinch, I didnt accomplish what I was seeking or just left frustrated, unsatisfied, and so on. Twice Ive come in with printing work on a flash drive. Ideally, this should be a super simple process: I bring digital files and leave with paper documents (This is how it works at CopyCats on MSU campus, use this place instead). However, the first time my flashdrive was formatted in Mac OS X Extended format and could not be read by the printer. Okay, Mac OS X Extended is not the most common file system (Note to FedEx Office: Mac OS Extended is a file system developed by a tiny company called Apple, popular with students like those that attend that one nearby institution. You know, the one across the street. ;-) The second time, I thought Id be real prepared and come with a FAT formatted flashdrive (i.e., one of the oldest and arguably most universal file systems). Once again, not recognized by several printers in the FedEx shop. The staff person indicated that perhaps its a problem with the flashdrive. Possible, but unlikely given Ive never had problems elsewhere using this Team Color Turn, 16gb flashdrive (but, perhaps the flashdrive is allergic to bad business). That was dumb. Finally, on another occasion I went in to ship some object. I purchased a box and attempted to use recycled paper to pad the object but was told that I couldnt because the recycling might contain "sensitive customer information". Sounds like a nice excuse to sell me packaging material instead. Regardless, if you are a customer recycling paper with your social security number, bank accounts and other risky information at the FedEx Office, stop, thats pretty dumb. Meanwhile, I payed for packaging and shipping costs at around 2x what I would have payed at the USPS, and left pretty dissatisfied. Double Dumb. As far as I can tell, this store has little purpose given cheaper (e.g., USPS) and more convenient (e.g., CopyCats) options nearby.
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A Private User
I have never had so many problems with customer service. I was told that I can come in to view a proof for a very important print job, when I went in (after they said that it would be done) they had not even started the order. I was then told that I would recieve a phone call later that day letting me know when the proofs were available. The next day I called them to ask if the proofs were ready, and they said they were ready "last night," yet I did not recieve a phone call. Not only was this very frustraing, but there was not even an apology. For being a business based off of customer orders, the staff does not seem to realize it. If you have a project that you need printed, go to Speedy Prints (or any other place in town) where you are at least treated with respect and proper customer service. I will never bring my business to this store again.
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Justin Frasz
Great place to go! have had assistance with multiple projects there! As for the staff all hats off to them! I dont know how many times I have seen a person treat these people with disrespect when needing a service they do not provide.Or demand proof after giving little or no notice of there needs. Its funny to see people come in late and try to force a project down ones throat thinking it will make it go faster! I recommend bringing in your projects to FedEx with ample time to complete them,and to view proofs. Thanks for helping me last 10 min of your shift. That was great costumer service
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Reese McDonald
My $2300 CPU has been on their trucks for 4 days and its already 3 days past the scheduled delivery time. I tried to get them to just bring it to the shop where I can pick it up but apparently they dont know which trucks your packages are on and have no way to communicate with the drivers. They have no way of telling you when your package might arrive during the 10 hour expanse of their business day so if getting the package is important to you youre stuck waiting around possibly all day long. Beyond irritated. Avoid FedEx at all costs
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A Private User
I have used this Kinkos twice. Once to fax something late night and to make a hundred copies another night. The staff is helpful but the let you do your thing. I had a random charge of a dollar on my card from this store. I called the manager and got my dollar refunded, no problem. The paper selection is decent and the color copier is great and uses thick paper. I will be using this Kinkos again.
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constantine vorobetz
Not big on troubleshooting issues regarding FedEx Ground deliveries. Got directed to call customer service to change delivery options. UPS is way more flexible. DHL lets you communicate directly with driver via text. Working with FEDEX is like working with USPS. I would have expected better customer service dealing with a local place. Not the case.
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Paul VanLandingham
Literally the worst customer service I think Ive ever had. I got completely ignored and when I asked questions the employees acted like I was inconveniencing them. Im a tech savvy college student and it took 40 minutes to print resumes because they would never explain what I needed to do, just give me a hassled, one line answer. Truly unbelievable.
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Ben Singer
shockingly poor customer service. employees are rude. it is obvious they do not want to help you. if you need anything you either do it yourself or go somewhere else. two stars because when you finally force them to do their job, the quality was excellent. as long as you dont mind being patient with the horrible people that work there.
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Kaye Light
I try to NOT use them any more if possible. You call them and the phone rings and rings unanswered. Then when you go in you see why - they are standing around chatting with customers and the phone is ringing and ringing. Then when I finally DID get waited on staff was very unfriendly and acting like they were doing me a favor. Really?!!
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Shannon Grady Nygard
I would totally disagree with the other negative reviews. I had a legal situation to take care of and was at FEDEX/BZN a lot! over a 2 year period. Every time I was there I found everyone to be very pleasant, helpful, and always a great attitude. I never write reviews but I will this time!
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Bryan Kirkland
They no longer accept an emailed return address if you want to shop something back. You have to wait until the receiving party ships you a hard copy return sticker. They were unhelpful and when we decided to just pay for it ourselves, the clerk went on break! Time waist!!!!
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Anna Peterson
Go to Postal Annex instead!! Terrible customer service. Super rude employees. Paid $6.50 for a box I can get anywhere for free. When I told them I didnt want that and tried to return it, they told me that they dont take returns..... thanks for nothing.
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Linda K. Blanco
Terrible customer service! I waited around for help at a copier and the associate acted like I dont exist while they stand at the computers. I walked out and Im never going back. Ill go to Office Depot or Staples for future needs.
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Matthew Welch
Super friendly and helpful. Id definitely use them again for shipping. We didnt try their printing or copying services.
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Charles Edmisten
FedEx said they delivered my package at front door but not my front door ,no package?