The UPS Store
| Category: | Shipping and Mailing Service |
| Address: | 1627 W Main St, Bozeman, MT 59715, USA |
| Phone: | +1 406-585-8000 |
| Site: | theupsstorelocal.com |
| Rating: | 3.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed |
Location
Photos 6
Reviews 15
RI
Riley Hunt
I mailed a package from Bozeman to my home in Chicago weeks before christmas. Two days before Christmas the package was still not there with over $100 worth of gifts in it. After calling UPS 3 times they finally managed to tell me I needed to contact the store I sent it from, after calling the store they directed me back to UPS help line... Finally I got very upset and an employee at the store managed to finally find out my package had been broken and then thrown out WEEKS ago. I was NOT notified despite them having my phone number, address, and email. They then said I had to file a claim even though they already told me they broke it. So the UPS employee tells me they will call me when they are updated. 3 MONTHS GO BY AND NO ONE HAS CONTACTED ME. So I go in and complain AGAIN. They then inform me that they cannot refund me because it was my fault the package had broke due to "insufficient packaging" and they new this because the perfumes and lotions had leaked out everywhere. EXCEPT said lotions and perfumes were wrapped in loads of tissue paper AND vacuum sealed because they were brand new, they were also plastic. If I could gibe this place 0 stars I would, not only did they break and throw out all my families gifts, but they also didnt inform me of anything, then wouldnt refund me the $150 I spent all together, and then blamed me for what happened. Guess Im going to FedEx
PE
Pete Sveen
The team down at the UPS Store is great. I have had a UPS box there for the last 4 years and love it. It works out great because I own a business and all UPS ground shipments arrive about 10am and so I dont have to wait around all day for my shipments of supplies. Second, they sign for all packages and I get a text or email as soon as a package is delivered. Third, it is a commercial address so it makes getting any kind of shipment easy. Ive gotten to know a lot of the employees b/c I go in about everyday and theyve been both friendly and helpful. Id highly recommend our UPS store!
KI
kickasses M.
I paid for priority overnight with delivery by 9:00am the next day. UPS Store held this cooler full of perishables for over 25 hours before deciding to ship them overnight to a lab. This the second time in as many months that this has occurred. I was under the impression that guaranteed overnight delivery actually meant guaranteed overnight delivery. Instead of waiting a day then shipping it. As much as they are charging me to ship overnight, I damn well expect them to ship overnight. It is not rocket science. Do your damn job!
NI
Nicole Kramer
Why every time I go in hete its the worst customer service ever. Not to mention the store is always dirty. I was standing there for 5 minutes while two agents were on thr phone and the 3rd agent just stood in the back watching me and drinking a soda. Didnt say a word to me while I stood there. This has never changed in the 11 years I have lived here.
JE
Jessica Johns
The manager, Tracy, is a great guy. He has the right balance of professional and personable. I have been using this location for everything from depositing into my USAA, sending packages and for my PO box needs. Most of the staff is awesome, Jacob is a great guy, and funny! Thanks for being outstanding, guys, I appreciate it.
SL
Sleep City
These guys ROCK! I needed help getting a shipment to a customer right away. I couldnt get to the store and they were nice enough to come pick it up and box it for me! Seriously awesome customer service! HIGHLY RECOMMEND!
TA
Tammee Ryan
You advertise a Notary but you dont have one. Lame. Cost me $35 from some notary shark on a Saturday because your site falsly advertised that you have one. You dont deserve one star
AA
Aaron Bronow
The staff is helpful and Ive been satisfied with my mailbox. Although this location comes up in search results for "notary near bozeman" they do not have a notary.
CA
Cathy Toot
Fantastic Team......They have never failed me. All of my paintings have arrived in due time and in wonderful shape. Thank you for being so welcoming.
GE
Gerald Nelson
We had great service and love UPS in general. Birdie was absolutely fantastic and we look forward to working with her again! Pamela and Jerry
JE
Jeff R
The staff is super friendly, Dont be shy to ask for the tape. They let you use the tape for FREE!! You can drop off USPS items too. .
FR
Front Desk Hilton Garden Inn
Scott, one of the UPS drivers is always delightful! Friendly, Professional, always delivers on a timely manner. Will always use UPS!
AN
Anastasia Dyakovskaya
Patronizing, belittling staff and a $2 download fee to print a return label (on top of cost per page)? Please.
JU
Justin Gougeon
Stood in line for 15 minutes to be told they dont have a notary stamp in spite of advertising this service
AN
Andrew Nakas
Great store, handled my package well.
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