Walgreens

Reviews 7

MA

Martha Johnson

The service at the pharmacy is hit and miss. It varies far too much. They dont manage the drive-thru well at all. If there are 2 lanes, staff accordingly during the busiest times of day. If youre in the drop-off only lane - you may be there awhile while they service folks in the pick-up lane. And they dont do a good job of alternating between lanes, either. Ive been in the drop off lane and watched as 2 cars went through the pick up lane and Im still sitting there. Some of the pharmacy employees are incredibly rude to folks in the drive thru - Ive experience this myself in the drop off lane and have heard if while waiting in line at the pharmacy inside the store. Rude service via the phone, too. This is what prompted my feedback this evening. The young lady who answered the phone was rude, put me on hold for several minutes, didnt return, the line was then picked up by another pharmacy employee that apparently wasnt aware that I was holding and had no idea what I was calling about. Had to explain the reason for a 3rd time (1st time was to the call center pharmacy, 2nd and 3rd times were to the local pharmacy). I think Ill be switching to Osco. Update: When I went to pick up the prescription later this evening, I used the 2nd lane (the Drop Off ONLY lane) forgot it was for drop off only (it was 730pm on a Friday, I was tired and forgot, also, the sign is very small and you can only see it once youre right up to the call box). The pharmacy employee was nice and didnt ask me to use the other lane. But she didnt seal the bag shut and it was upside down when it came through, so when I grabbed the bag the bottle of pills fell out onto the ground. I had to pull forward so Id have room to open the car door. I get out of the car to pick up the bottle and see that it has popped open and a few of the pills has spilled to the ground. I had to go into the store and have them replace the 3 pills that fell out of the bottle. Instead of apologizing for the problem, I was told "This is why we dont do pick up in the 2nd lane" as if its my fault. If its a known issue, then SEAL THE BAG SHUT so the bottle(s) dont fall out! The pharmacist who replaced the 3 pills was very nice. I told her that had the pharmacy employee (pharmacy tech??) sealed the bag shut, none of this would have happened. She said "This is why we only do pick up in the first lane". There was no apology. The pharmacy tech (female, 30s, maybe early 40s, shoulder length dark hair & dark eyes) Ive encountered her before and I wish I could remember her name. She can be nice, but if theres something out of the ordinary, I think it throws her because she can become curt and yes, even rude. She needs customer service training. She can be belligerent if she has to explain something. Customers are not the SMEs of the pharmacy; hence, we ask questions. Its clear she hasnt a mind nor attitude for customers. Perhaps she shouldnt be in a customer facing job.

---

RI

Ricky

Went in to return a damaged good (box says 2 and I only received 1) and got the rudest customer service. The woman at the register (middle age, Hispanic) was so snappy with me and played a game of 20 questions wondering when did I buy it (uh hello! Look at the receipt!) and questioning why I took so long to ask for a refund (3 days). Well sorry if I have a life that doesnt revolve around driving to Walgreens every day. My bad if this was a gift and the recipient didnt inform me until a day or two later. My bad if I have a job or two and cant always bring it to the store whenever I feel like it. 3 days is not a long time. I digress. This woman then proceeds to call for a manager over the intercom to come over. Hes confused as to why she called him over since hes not needed for a return (and I was also taken aback. Why did she need back up?). But hes not too concerned with how Im feeling. She tells him whats going on. He then proceeds to exam the package for where it says theres 2 inside instead of one (because clearly Im either confused or lying, right?). He gives up eventually and just does the refund. Meanwhile the woman says "Oh I can do it, I just didnt know what to do in this "situation"" uhmmm sorry why is this a special "situation"? The entire experience was not pleaseant and made me feel as though I was being accused of taking an item out and keeping it. So in other words stealing it. I did not like this woman at all. And honestly didnt like the manger either. No apology. No concern for what Im dealing with. Nothing. All bullshit and Im NEVER going back to this location again. Period. Rude people who shouldnt be in customer service.

---

AN

Andres Turner

Just moved here. Had my prescription phoned in to Walgreens from my Doctor in Oregon. Called them to ensure it was ready for pickup. The lady on the phone told me to make sure I had my insurance card with me, as they didnt have anything on file. I told her that I was retired Army, and that I had TriCare card as well as my retired ID card. She said the prescription was ready. After waiting in line at the store, when I showed her my ID and TriCare care, she said We dont take TriCare. I told her I had just called. She repeated We dont take TriCare. That would have been nice to know before I wasted my time and gas to go there. She was borderline rude, and I can do without the attitude and the lack of customer service. Tact will get you far in any endeavor. Walgreens has got the last dime from me that they ever will. I will make it a point to ensure that all of my friends are privy to Walgreens policy as well. V/R Andres Turner

---

JE

Jennifer Van Gysel

I very much like this Walgreens but have to give it 4 stars because there are certain times of day that the pharmacy is not staffed well and the wait is insane. Around 3:30pm on weekdays till around 5 the wait both inside and out can be crazy. They really need more help. Otherwise, the store is clean, the staff are friendly, and they seem to keep it well stocked.

---

A

A Private User

The Pharmacy department at this walgreens has the rudest customer service. If I used this particular store to fill my prescriptions, I would go out of my way to use a different one. In particular a customer service representitive with the name of AJ is extremely unhelpful and rude when speaking on the telephone.

---

JI

Jim Gehrman

They give me the price an meds because price was hi then wal-mart I ask for prescription beck the guy sayd I cant have the prescription after processing to the computer I have price from wal-mart and from Albertson but I have prescription beck from them..........not from walgreen.

---

KE

Kevin McMahon

Terrible service. Sat in the drive thru pickup lane tonight for almost 40 minutes. Partly due to inconsiderate customer, partly due to pharmacist not being assertive enough to have customer come inside for consult. I will be moving my script to another pharmacy.

---

---