Optical Expressions - Willo District

Category:	Optometrist
Address:	112 W McDowell Rd, Phoenix, AZ 85003, USA
Phone:	+1 602-254-3169
Site:	opticalexpressionsaz.com
Rating:	3.1
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 30

Reviews 7

William Crawford

So Ive been going to this facility for 2 years and wearing glasses for 20 years. My optometrist is really nice and usually the high spot of my visit. But the front end experience and picking out and ordering glasses is on par with some place in the mall. Pretty much, dont expect experts or knowledge in that department. Today was my breaking point. I called to have them work a quote for me on replacing my frames as they were recently damaged. The receptionist was beyond rude and unfriendly enough so that Im inclined to write this review. I dont care if its 10 minutes before you close on a holiday. Be polite I was only asking for a call back on quote. Thankfully this was enough for me to push me to check my insurance for another provider. Hurray my old optometrist is now covered. No more sub par service for me.

Vivian Cole

I normally do not write reviews, but today I experienced superb customer service. I thought I had a contact lens stuck under my top lid and I was seen within 30 minutes of calling. All of the staff was very friendly and the doctor was excellent. I have been in the eye care business for many years and this office really must have great management. Great job guys, I will be back.

A Private User

I had an appointment at 11:30 nd arrived there at 11:02am. The front receptionist was rude and made me feel uncomfortable. They said they would put a rush to my glasses because i need them foe everyday use. They said it would take 5 to 7 business days nd my friends glasses were done before mines even though we had appointments on the same day

Christopher Byrd

The staff were polite and friendly. I had no problems. Im guessing the only reviews that get written are by disgruntled customers. This is my second pair of glasses in 5 years from this location.

kitty hil

Front person and the person I talked with on a phone were kind of rude and unfriendly. Front office could ruin medical practice, these people need more customer service training.

MMS Carvajal

They were ok. Nothing spectacular. Doctor was ok. Kinda not friendly.

Carolyn Thomas

Have gone several times and have always received excellent service.