Category: | Beauty Supply Store |
Address: | 6544 W Thomas Rd # 9, Phoenix, AZ 85033, USA |
Phone: | +1 623-247-7000 |
Rating: | 3.9 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed |
B.
B. V. Anderson
I dont hate Mid K I have been going for a few years when I cant find what I am looking for and yes I drive quite a way because if that recently I purchased a wig and I clearly told the young lady I wore a specific color but I like a certain wig she went to look for color and said she had one but the one that wWs in bag when I purchased was not the right color I found out when I got home. So I called the next day and was told to bring it back since it was still in pack and they would exchange that is the only reason I drove 49 minutes back. It was important since I had business and an interview on the radio to be my best. I lost my hair due to treatment several years ago . When I got there the lady insisted I said I wanted the wrong wig and then they said they dont do refunds I said I was told I could exchange. Rather than let her argue I was going to just purchase another wig in the right color but decided it was bad business to not care about customer. I wont be going back because of that treatment. You should keep your word to customers and not try to make them look bad. I will also post on my magazine and blogs. I know you probably get flack from customers but that was not this situation and you should honor your word.
A
A Private User
First the supplies in the store are great to fit your needs if you have relaxed hair or you are looking for one type of product.. I when to get a box color because I could not find what I was looking for in Surprise AZ... My issue with this store is that they 2 or 3 ladies working the floor.. They ask if there is anything they can help you find.. Ok I said I was good.. NOW I DONT NEED TO BE ASKED EVERY TIME I MOVE AROUND.. AT LESS 10 TIMES THEY ASK.. EVEN WHEN I MOVED ON THE OTHER SIDE OF THE SHELVE SHE HAD TO COME AROUND LIKE I WAS GOING TO STEAL A $5.99 BOX OF HAIR COLOR... Or at the counter I was looking at the cheap looking basketball wives earrings.. Here she come.. Damn can I just look please!!!! They were lock in a case!!...I will not use my gas to drive here again.. The next time I will order online... they want to sell black hair care and make money.. But they treat their black customer like criminal...
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A Private User
I love MID-K. The customer service is great, the store is clean, the prices are reasonable, and they carry the best selection of minority hair care products that Ive seen in Phoenix. As far as kids, I agree with Lady T, if they are not buying products, then they shouldnt be touching anything. Their attitude towards kids running wild is simply a consideration for the other shoppers. The staff there are very knowledgeable about their products and the hair supply. I find their opinions about hair selection very blunt and honest. If they dont think it looks good...They WILL let you know. Considering about 90% of their clientele is black, the racist comment is just ridiculous.
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A Private User
WHEN THIS STORE FIRST CAME TO THE WEST SIDE ME AND MY FAMILY WERE WAY EXCITED, WE FREQUENLY NEEDS THIS SERVICES, BUT WHEN THEY CAME THERE WERE BLACK WOMEN WORKING HERE, THE WHOLE PACKAGE WAS NICE ::: NOW I DONT GO THERE ANYMORE BECUASE THEY ARE J UST RACIST , THEY YELL AT PEOPLE KIDS, FOLLOW YOU ROUND THE STORE, DONT HELP AND TO TOP IT IFF THERE IS CHINIESE WOMAN TELLING AFRICAN AMERCIAN WHAT WOULD LOOK NICE ON THEM (SOMTHING WRONG W/ THAT)... SO I DONT GO HERE ANYMORE, ITS JUST NOT A PLEASENT TRIP HERE ANYMORE, AND ANYONE WHO THINKS ABOUT GOING HERE PLEASE DONT. UNLEASS YOU HAVE NO WHERE ELSE TO GO.
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A Private User
I never had a problem at MID K. What MSDRIA says is what a person isnt use to somebody else advice. If they are helping you pick, that is called A-1 Customer service. "Yelling at other peoples kids?" People should know how to control there kids in the store, I would have snapped at them too if they got on my nerves when I am trying to shop. Following you around the store? Im sure they had there reasons. They must be doing something right because they are still in business. Great products and good service. Take it from a BLACK WOMAN that knows diversity.
CA
Carla Benton
I found this place soon after we moved to Arizona. I went in to stock up on both mine and my childrens hair supplies. I accident bought the shampoo because we have natural hair so we couldnt use it. I did have the receipt, it was a couple day timespan and the product was still sealed. I spent a lot of money in that one day trip but even if it was a couple dollars, good business owner operate better. Of course that was my first and last time. I will never give them my business again.
TI
Tiff Temperance
I love Mid K but not this one. Not only do they seem more pricier than other mid ks, but the last time I went in there, one of the employees LITERALLY followed me on every aisle until I paid for my items at the register! She acted like she was checking the items on the aisles. It was very annoying, offensive and made it hard to shop for the things I needed! I dont plan to shop at this one again unless ABSOLUTELY necessary!
SC
Schaunelle Sawyer
I went in to try on new wigs and the person behind the counter gave me a stocking cap and when I was done trying on wigs he asked for the stocking cap back. He later told me that they reuse the stocking caps for each customer! I explained to him and the person in charge of the store at the time, that this practice was VERY unsanitary. They just shrugged their shoulders and looked away.
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A Private User
Mid-K is GREAT, the staff was helpful I found everything I was looking for and so much more. I tell all my friends that need to go to a beauty supply store to go to Mid-K either location. I had the same experience at both locations. Of course the store on 16th was smaller with less staff availible. None the less both were well stocked.
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Octavio Cortez
Mid k has the best customer service you can find anywhere. Everyone is willing to help and not scared to ask. The prices are very reasonable and never a disappointment. Whatever you need mid k has it. Be aware it will soon be closed on Sundays.
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Eccence Hicks
Good prices but the one I go to, the people are so rude. They literally follow you everywhere and just watch you. They dont ask if you need help, they just stare and continue following you. Very annoying
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Brooklynn Karter
GOOD PRODUCT SELECTION AND THE PRICES ARE NTS #NOTTOOSHABBY KIND OF LIKE STL MO. BUT YOU GOTTA EXPECT THEM TO BE ON YOUR HEELS THE WHOLE TIME YOU IN THE STORE
MS
Ms70smile
Good store, but closes early than hours listed on the door. I have been going to this store for years and still get followed around. Dont understand that!
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Marie Love
I think theyre overpriced they dont have good selections of hair the customer service is okay I prefer ordering supplies online you get better deals
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monique monique
I love this store they offer a variety of wigs, weave, ponytails..etc To amazing hair care products that are affordable on a moma budget of 4 girls.