Category: | GMC Dealer |
Address: | 13845 W Test Dr, Goodyear, AZ 85338, USA |
Phone: | +1 623-748-0839 |
Site: | yatesbuickgmc.com |
Rating: | 4.1 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 10AM–5PM |
YV
Yvonne Nicholson
If you buy a car from the nice salesmen and Yates be sure to ask if Ed. Trueblood is still the director/mgr of the service Dept. that please do not purchase that car. Trueblood is not a very true person. After years of good service with Yates and we were about to purcharse another car. Ed Trublood decided because we were 67 and black he could hanlde us and our car situation anyway he chose leaving professionalism and customer care to the wind. His only concern is to make the money for Yates. He takes my care to REPLACE THE BRAKES! the amount quoted was $700 to replace all brakes pads and roters,and the job would be 3-4 hours. Good ole Eddy boy does the job in one and 1/2 hour and does not replace the roters, for $750.00 who does that? I think Eddy boy thought we were real idiots. Fast forward to today-spoke with Ed at yates and he swears that the roters were not ever supposed to be replaced (really Ed trublood not on a complete brake replacement as this job should have been!).I am exstreamly disappoineted in this dealership. Ed Trueblood is a con artist who works in the service Dept of Yates. This is going to keep me from buying my next car at Yates all because of their SERVICE DEPT. Oh by the way when I got the bill for the brakes 500.00 of those charges of $750.00 were labor, when I questioned Eddy boy about that and his assistant whoever the lady was BOTH INFORMED ME THAT. LABOR ON BRAKE JOBS AT YATES BUICK IS NOT HOURLY IS IS A FLAT RATE.(even if the job just take an hour and a half) WHO KNEW!! EVEN THOUGH IT IS A 3-4 HOUR JOB TO REPLACE BRAKES WITHOUT ROTERS BEING REPLACED LABOR IS $500. NO THANK YOU YATES BUICK. I WILL TAKE MY SERVICE ELSEWHERE. AT LEAST THERE WONT BE ANY EDDYS DOING MY WORK! Based on another review on this page your SERVICE DEPT IS IN TATTERS AND NEEDS IMMEDIATE ATTENION----GET RID OF ED TRUEBLOOD!!!!! HIS RIPPING OFF CUSTOMERS!!!
TI
timothy mclaughlin
Yesterday my wife and I test drove a car and then slept on our decision. Today we wanted to buy the car and was very unhappy with the Sales Manager’s unprofessional explosion. We were sitting down at their table and wanted to negotiate the purchase price. The sales manager gave us the usual lingo that he is losing money on this car already and then said that he would NOT negotiate the price. I told him that I was sorry then. The sales manager jumped out of his chair, threw his arms up and stormed off to his office while yelling “you just wasted my time two days in a row now”. I looked back at the Sales Rep. Sean, and he just slouched in his chair looking disappointed that he just lost a sale. This unprofessional attitude from the Sales Manager that my wife and I experienced is why we will never go back to Yates Buick in Goodyear AZ. Only a fool will pay the sticker price on a vehicle and not negotiate a little. Negotiating is part of the car buying process. If these dealers are actually losing money on all their cars, then I’m sure they will go out of business but for some reason they stay in business. Help me understand that?
SY
Sylvia H
Worst service ever!!!! I scheduled my appointment online and got an email confirming my appointment. According to the website the latest appointment is at 5:45pm so thats the time I chose. My scheduled appointment was made for 2/5/14 at 5:45pm. I called the service department at 4:00pm on 2/5/14 to reschedule my appointment to the next day 2/6/14. I work 20 miles away from the dealer and I get out of work at 5:00pm. So driving all the way over to the dealer in 45 minutes isnt easy during rush hour. I show up at 5:45pm as scheduled and I get turned away. Apparently the latest time to have an oil change done is 5:15pm. Why the hell didnt anyone say that before!!!!! The website information is obviously incorrect and the gentleman I spoke to yesterday never said anything about the 5:45pm time either. They think that a simple "were sorry" is going to make it ok, but it doesnt. I have three kids and driving back and forth to pick them up and get to my scheduled appointment to just get turned away is really frustrating. They really need to get their website updated and have their service reps up to date on service hours.
SI
Signa Moore
The experience was 5 star until the end. I had an issue that was completely covered by warranty (or so I was told), however, on the morning I was called to pick up my vehicle I was told that I owed $44 for an oil change. When I asked why, I was told that the oil had to be changed to replace the turbo that had to be replaced. I then asked what would happen if I didnt actually have the $44 for the oil change that was part of the turbo replacement and was told that would get complicated. I agreed because I would have called the local police department and reported my car stolen by the dealership because I was told the cost of the turbo replacement was covered by the warranty. Seriously, I had the $44 and more, however, my problem is that if that is part of the service that had to be rendered to replace the turbo, then it should have been included in the warranty. That would have been like charging me for the hoses that needed replacing, it was necessary to replace the turbo, however, it was part of the repair.
GL
glenn pifer
Readers Digest version of my experience with the Yates GMC team. I was searching for a used Certified Yukon Denali. They had one so I drove over an hour to get there. Greeted me, test drove, and bought. I was actually in a rush, but they made it happen from finance to detail and out the door. They are a true team working together to make the experience wonderful. I had a couple issues come up with the vehicle very soon after my purchase. I reached out to Tim in finance, as he was my last point of contact to speak with. He graciously listened and followed up. He put me in touch with Ed Trueblood. Ed was great with follow up and worked to get the concession to have the problem repaired. Very professional. The entire team at Yates worked together and worked with me as the client. I say client, as I will be a repeat purchaser with them for sure, not just a one time customer. Thank you to Yates GMC, and I will continue to be a loyal GMC client!
EV
Evelyn Arce
The service department was great and answered all my questions, the only reason I did not give 5 stars is because I paid $93.05 for a service on my 2011 Sierra and left the truck at Yates since I bought me a brand new 2014. I did not plan on buying a new truck but after speaking with Scott in the dealership (awesome man) I got exactly what I have wanted in a truck and love every feature this one has but I still felt the dealership could have reimbursed me the oil change and filter on the 2011 since they were keeping it and would of had to do the service before putting it on the lot for sale. I did mention it to the person I was signing the paperwork with but he just kind of laughed at me and I dont think he thought I was serious. Many may say "oh well, just deal with it" but I feel as a returning customer and will be sending others their way, they could have made me a happier customer and had not let me pay for a service I really didnt need to.