Pawn Royale

Category:	Financial Institution
Address:	1019 McFarland Blvd, Northport, AL 35476, USA
Phone:	+1 205-469-9223
Site:	pawnroyale.com
Rating:	2
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 12–5PM

Location

Photos 2

Reviews 12

Clarence J. Conner

HORRIBLE EXPERIENCE!!! I have done business with Pawn Royale since they first opened a few years ago. The prices were good and the staff friendly. Whatever the ticketed price was, they were always willing to make you a deal. Over the years, the staff however has gone through many changes and not all for the good. Only yesterday (8-2-2017) I bought a couple of guitars there. They gave me a good deal but one of the guitars was ticketed as having a hard shell case with it which as any musician knows, is more expensive and much better quality than the simple and cheaply made zip-up gig bag. The entire staff took turns looking for the case that went with the guitar and could not find it. I told them nicely without raising my voice or acting rude that I bought the guitar expecting a hard shell case to come with it. They offered me a zip-up gig bag (worth very little) but I declined. The manager (a really huge lineman looking guy in his 30s and I think one of the owners) said "give me your receipt" and began processing a refund. I could tell that he was very angry at this point. I told him calmly that I wanted the guitars and had not asked for a refund but had expected a hard shell case for my guitar since it had been labeled as having one in the showroom. He said loudly and with anger (well....you want them....take them!!!). I told him to give me my receipt back and I picked up my guitars and left. I have NEVER been treated so rudely by anyone in a pawn shop before. Though Ill miss the deals I usually get, it isnt worth it to be treated with such disrespect, rudeness and open hostility especially by a store manager/owner. Ive been a good customer of theirs for several years. I wont be going back.

Austin Dixon

There is a manager (owner?) that is very rude; acts like you are wasting his time by walking in the door, and its immediately obvious that he wants you to leave without buying anything. He refused to show me certain firearms (I guess some are just for display?), gave short one-word answers whenever asked a question, and when I politely pointed out that a certain firearm he is selling has a faulty hammer and wouldnt be functional, he got visibly angry and snapped at the salesgirl to take it from me and put it back in the case. Basically telling me that he wouldnt sell to anyone who questioned his merchandise. He also told me that their store policy is not to accept returns on firearms that dont work, even told me it would be illegal to do so (not true, every other pawn shop in town will take them back if faulty, I know from experience). To make matters worse, the prices are ridiculously high. Not a little high, but ridiculously absurdly high. Id advise everyone to take their business elsewhere. Wades or Southern Jewelry will treat you soooo much better, and their prices will be fair.

Wes Wright

This is one of the worst Pawn shops I have ever been in! The fat guy manager in there is a total D-bag. He thinks hes in charge of the world. I was interested in buying a firearm and we had already made a deal on one. Right before I was going to pay for it he changed his mind and refused to sell it to me. He said he thought I looked suspicious (btw, I was wearing a button up and slacks). He was acting like a tool the whole time but Im not sure why he did this. I am an upstanding citizen in Northport and there was no reason for his actions. Oh well, I guess Ill take my $1000 cash elsewhere.

AJ Dean

This is the worst pawn shop in the history of a pawn shop. The young kids that work behind the desk have no idea what something is worth. Btw if your on the clock dont complain in the background about your pay as an employee. If you dont like your job find another one. No one wants to hear that...

Condraneka Carpenter

I have been coming here for the past few years whether it was to pawn or buy. I have always been treated fairly and with courtesy. Disregard the negative reviews this is the place to come for excellent service as well as products

valerie pitts

I love the whole crew here. Everyone is great and my family and I appreciate them along. Thanks for the kindness u always show us!!!

Denise Hamilton-Shamblin

DO NOT... WHATEVER YOU DO RENT A UHAUL TRUCK FROM THIS ESTABLISHMENT... THEY WILL STEAL MONEY FROM YOU!!!!!

Gage Matthew

Manager was a douche. Tried to rip me off on some merchandise. Dont waste your time

Emily Bloomquist

Rude and lazy employees. Prices are absolutely terrible.

Finn H

Rude and totally unprofessional

steffen sulllivan

Never buying from them again