EZPAWN

Category:	Pawn Shop
Address:	3728 McFarland Blvd E, Tuscaloosa, AL 35405, USA
Phone:	+1 205-556-5555
Site:	stores.ezpawn.com
Rating:	2.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 12–5PM

Location

Photos 4

Reviews 21

Rick Franks

DONT GO HERE! I Went to this pawn shop last night to pick up a firearm that I had in pawn.and it was the worst experience of my life.I got there and stood in line like everyone else which was at 4 pm.when I finally did make it to the front told the girl I was there to pick up she acted mad and told me it would take along time and did I still want to,of course I wanted to and it never takes over 15 mins.anywhere else.she then takes my licence and slams it around walks off and leaves it at the very end of the store for anyone to steal.An hour goes by and I tell it another lady its been unreasonably long and she tells me.to deal with it.another hour goes by and their are 3 ladies standing around and they wont even look in my direction and they are just standing around laughing with each other.when one of the women finally came back with my item I had been there over 2 hours and treated with complete disrespect.After I paid and she went to get my change I asked her to return my licence which she said she would but when she came back my licence was nowhere to be found.they lost them and it took another 30 mins to find them.Worst service ever and they didnt even know but I was gonna drop 1000$ on a rifle they had and there but Ill be going.to wades instead.they have better service and prices and its on the same road..

Danielle Coleman

I agree with googles estimate that people typically spend >25 minutes or more here. If you have to go in EZ Pawn, then be prepared for a long wait. Even making a payment is tedious. The employees are friendly. However, they never seem to have a sense of urgency. Ive been in the store with two people ahead of me in line and 10 people ahead of me in line and I had to wait just as long each time. My suggestion is that management delegate the associates job duties. (For example: Have a payment only line/register, a pawn line, and a pawn redemption line so customers can flow in and out the store in a timely manner.)

Cannibal Jones

Typically spend 20-30 mins in line while the staff talks and enjoys each others company. 9 out of 10 times when one of the staff goes to the back to retrieve something, they hide and take a break, sometimes up to 10 additional minutes. They very rarely even inform customers on where the line for service is, resulting in a crowd of people piling up in front of the desks. Meta is the only good employee. Whoever does the hiring there is the largest detriment to ezpawn

A Private User

they offered me 100 dollars for a 1/3 c diamond round cut in 14k white gold. Also, the woman tried to tell me my ring is only 1/5 a carat, a difference in size that would cause a difference in price of the diamond of several hundred dollars. Except the carat size is stamped on the inside of the ring, so either she deliberately tried to rip me off b/c i said i wasnt sure or if they just need to train their employees better on appraising jewelry.

Mechelle Fowler

Never enough staff an always a very long wait to do anything, a purchase , a payout, just to examine a product , ect..... and the attitude of the employees are not professional or proud of their workplace. Just a real Debbie Downer when you walk in you can feel the tension from employees , and customers getting upset. because of the waitse

Amethyst Smith

Horrible, horrible service. Ended up waiting 2+ hours to buy one item, a camera that was $90. Wouldnt let me test out the camera at the store, and it turns out it doesnt even take photos. AND I was never given a receipt, so I couldnt even return it. DO. NOT. GO.

Marcus Howard

they tried to offer me $60 for a sony plasma flat screen TV that is worth no less than $300. they were actually trying to sell smaller and worse conditioned TVs for $400. they will try to rip you off so dont let it happen

John Harris

Less care in product than the thrift store, and waiting in line at Wal-Mart is preferable. They gain inventory through people attempting to make payments not having a spare 1 to 2 hours to wait.

Kountry Boy

Bunch of racist employees.. avoid going here.it takes forever for someone to help you..the woman was rude an ignoring me I was trying to purchase an firearm.. needs new employees..

clemons tommy

They have terrible customer service and after waiting 1hr just to buy something I decided to spend my money at another pawn shop and I got a better deal.

David Drury

Horrible customer service, and there always understaffed. Dont even think about walking in getting assistance and walking out in under 30 mins.

Adriana Pena

Meta and the rest of the employees are very polite and sweet I love to shop in there they have really good prices!

RXTE

They take forever to get anything done. Expect to wait in line 45+ minutes. And the staff is rude.

Shawn Williams

I will never forgot the $300 keyboard you sold me that only worked for a month and stop working

trucker pilot dreaming

Their some good people who work their and experience staff .

Christopher Weeks

Customer service sucks management needs to step up