Rack Room Shoes

Reviews 3

MA

matt dendy

I just left your store near eastchase in Montgomery AL. I overheard 2 employees talking about how busy it was and that they would be refusing to find sizes for any customers for the rest of the day. I thought they were just kidding, but a few minutes later I asked one of them to assist me in finding a size for a shoe and she never even turned and looked at me and said they dont have any shoes in the back. Her name is Cassandra and her name tag said manager trainee. I notified the store manager of her behavior but nothing was done. The cashier who checked me out was the only person that apologized for anything at all. It is absolutely unacceptable for me to be treated this way. I have been looking for shoes all day for my kids. If I had not already picked out shoes for them I would have left without buying anything at all. You lost over $100 additional dollars today as well as any money from me in the future. I will also be posting on trip advisor and social media regarding your treatment of my family.

WA

Wanda Mitchell-Moses

How you all have not been sued yet is baffling!? Your own bogo (buy one get one sales) policy reads as such: "The purchase of two pair is what qualifies you for the discount during our “Buy One Get One” Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return." Ok, so why did LISA tell me that she had to take my FREE shoe instead of half off the original purchase!? I kept THE PAIR AT 69.99! Even Publix gets this basic arithmetic! 50% is what shouldve been refunded (35.00) NOT I will give you a FREE SHOE AND REFUND ME NOTHING! You all are robbing people in Montgomery Alabama! Im done shopping there! So disappointing because we liked it there! Never spent less than 300!

JA

Jacob Whitaker

They helped me search for a shoe with the specific width and even brand! Very helpful