Sprint Store
| Category: | Cell Phone Store |
| Address: | 4027 Airport Blvd, Mobile, AL 36608, USA |
| Phone: | +1 251-340-8089 |
| Site: | storelocator.sprint.com |
| Rating: | 3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 21
ER
Erik None
Where to start... I went to this location to start a new line of service. In the process I was also canceling a current line I had on my wifes service to be more cost efficient. When I asked if I was going to have to pay the back bill the guy working said if I canceled before a specific date I wouldnt have to. Got the new phone, got the service set up, easy breezy. When I called Sprint to cancel the phone I was informed that it couldnt cancel until after the next billing cycle. I informed them what the store had told me and they said since there wasnt any notes they couldnt honor what I was told. Naturally, I was irritated I was going to have to pay for something I wasnt expecting. When I called the store to have the issue resolved they attempted to call Sprint again and do the same thing I had done. No results again. Now, a month later, I am still battling this issue. The store manager, Roderick, claimed to have lost my information. He knew the situation and claimed he thought I was talking about another line (not the one we had discussed multiple times). He tried to make me feel like the bad guy by saying he was working on the issue during his vacation. He asked for my social security number and read it back to me aloud in a store with other people in the room. Do not do business with this store. They are unprofessional. They are not worth the headache. This is not a slam on Sprint as a service provider. They are a great provider. If i could give no stars I would.
MS
Ms Sunshine
Went into this location and asked a female employee Shantell if she could pull up my information by the pin number i created online from an approved application i had done, i was told she couldnt. I gave her my ss# and was also told she found nothing. ..never asking for assistance from anyone in the store. So disappointed i left. Called right back as i was driving away and Robert answered who told me that they indeed could look up the 6 digit pin i created. I asked if he was a manager after he explain thathat he could not check personal info over the phone he immediately went into defense mode and told me no he wasnt but i would get the same answer being the policy is always the same. So true!! I asked him if he would listen and hear me out instead i suggested better training of some team members who arent knowledgeable as i could have completed the process in the store if i wasnt given incorrect information.there was no attempt made to futher assist me in this store. As for Robert learn how to listen to a customer before making assumptions while you knew policy and do and donts you dont how how to let the your customer finish what they say befor getting offensive. Willing to try a different sales rep. In the future
ZA
zach babineaux
I am writing this as a business owner I just switched 4 lines over to Sprint from Att just a few days ago. I was told by two employees that I would not be charged a activation charge since I was importing lines from another carrier. If I was charged I was supposed to call sprint and they would take off the charges. Guess what I just got off the phone and was told a lie too. So note to this Sprint store You need to get your employees on the same page on store policies and not tell customers one thing and then do something totally opposite. Its bad for business. Please get it together because that is false advertisment.
MO
momma swagg
No Stars! Can I give negative stars?!?!?! This place is the worse store ive been to! they STOLE my phone.. STOLE my money. Their employees are just plain out rude and ghetto and inexperienced. Go to The Schillingers location... Go online or go to a dept store that sells electronics!! They lie like no tomorrow. Go.. RUNNNN.. fast and far away! The google user who commented saying the guy was an idiot im positive is probably an employee! YOU GUYS SUCKKKKKKKK!!!! Go work at Mcdonalds with that attitude!
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Nancy Meyer
Dont waste your time with this store. The Store Manager at this location doesnt even know Sprints own return policy, which is right on the Sprint website. When I called Sprint Customer Service to straighten it out, they suggested I go back in the store, and show her the "Sprint Returns Policy" page on their website? Uh, not my job to train their employees. Some companies are just too poorly run to do business with. Sprint sucks.
JR
JR H
My advice: If you are setting up a new account or buying anything just go in the store. I recently switched from att and started online but I had a bunch of unanswered questions so I went to the store and started from scratch. So just save your time and go in store. The reps are friendly and helpful. Yes, I did have a little wait but when I walked out everything was setup right and working and thats what really counts in my book.
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Dorothy Keevan
My experience here was horrible. I feel like the sales associate took advantage of the fact that we were there with two children and had to wait close to two hours, so by the time we were done we were just ready to hurry up and leave. He added a lot of things such as insurance and $80 worth of glass protectors to our account without telling us. It was terrible customer service.
KE
Kennedy Stallworth
I came into the Sprint store on Airport on Monday because of issue with my iCloud, as soon as I walked in I was greeted with a warm welcome and was helped right away . Ive been with them for 4 years now and my experience has always been awesome. Every employee seem to have great energy and patience with every customer and is always so willing to help and get problems solved .
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A Private User
To the previous poster, youre an idiot. Instead of driving all the way to the store, why didnt you just call the 800 number. Idiot. I have great service with sprint and common sense. Cell phones and idiots dont mix.
J.
J. Douglas Ferguson
Do not believe theyre latest promotion. The store sent me to the coprotae website to upload my bill. The website sent me back to the store. Poor service and a long wait for nothing.
AP
April McLeod
Roderick at this Sprint store is the most knowledgeable, polite, helpful person Ive encountered at any cell phone store, anywhere! And, Ive had cell phone for 25 years
ZA
Zachary Raney
there is children everywhere playing with all of the devices I could barely get a look on anything you have to sign in to get help. but it is sprint so what can you expect
LA
LA LA
I have not been recving calls for a month and no one bothered to tell me towers were down for Abt a month until I went into store.
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TRACIA HARRIS
DO NOT GO HERE!! THEY ARE LIARS AND WILL CHEAT YOU OUT OF YOUR HARD EARNED MONEY
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Chris Hunter
Great store, great customer service, easy phone upgrade
JE
Jennifer Williams-Artis
Very knowledgeable and professional staff
AN
Andrew Thigpen
awful. bunch of idiots work there
LE
Lei Wang
John was the best!
RA
Randall Fleming
It was Sprint
KE
Kendal Webb
good
JO
jonathan kimbrough
Nice