Category: | Jewelry Store |
Address: | 4750 S Hulen St, Fort Worth, TX 76132, USA |
Phone: | +1 817-346-1410 |
Site: | stores.jared.com |
Rating: | 2.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
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Lauren Jones
I took my engagement ring to Jareds to get it redipped. The lady said it would cost about $50 and take about 3 hours. She took it back to the jewelry repair people then came back without my ring and said they were still looking at it but they said one of the diamonds was loose and so they would need to tighten all of them which would cost another $50 but they could have it all done in 30 minutes. It sounded fishy so I just said no thanks to all of it. She went back to get my ring and I left, irritated and wondering if my diamonds were actually loose or not. I took it to a local jeweler the next day that had rave reviews. They inspected both my wedding and engagement ring free of charge, said all the diamonds looked great, not loose. And redipped my engagement ring in 15mins for 20 bucks. So glad I trusted my instinct and didnt pay Jareds $100 to redip and "tighten" my diamonds. I cant speak for the sales part of Jareds but as far as the jewelry repair, be careful as they may try to add on unnecessary charges.
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Karah Arriaga
I went into Jareds yesterday to get an estimate about resizing a ring to a smaller size. The customer service was great. The girl that helped me was sweet and efficency and originally gave me an estimate of 47 dollars. I was excited and so I said yes, lets do it. She got all of my info and took the ring to the back to have it checked. Well... turns out she estimated wrong. Because my wedding ring actually had 3 pieces (which were already sodered together) they had to account for the extra work and whatnot. I completely understood. She did not take into acount the extra pieces ad went solely as if it were one ring. However, the price she came back with was $323 as opposed to the original 47. Thats just ridiculous! I said thank you but no thank you and went to two other jewelry places where I was priced at $145 and $150. ALMOST HALF THE PRICE! no way would I go back at those prices.
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Martinez Martinez
I have been to this store in total about 7 times. And each time it has been the worst. Each time I tried to think, maybe it was a rough day for a sales associate or something. Basically giving them an excuse to be rude. I have gotten tricked into a credit card. My bf just recently got me a promise ring(pandora) and I go in and ask them to check to see if the main stone is loose. I said "I think my diamond is loose" the lady says "well this isnt a diamond" I say well whatever it is can you please fix it. She says we dont work on pandora rings. I ask her what I need to do. She tells me i dont know. I got someone to look at it for me at halzberg diamonds in the mall. I recommend any jewelry store other than Jared really. They are so rude and half the time take forever to give you attention in the store. More than half the time it isnt even busy. Please do not give them your business.
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Margaret Croom
I took a very high quality CZ tennis bracelet into Jareds Hulen Mall to have a connector fixed. The salesperson who greeted me when I walked in took the item, looked at it then told me they could not fix it because it did not have real diamonds. I told her I just needed a connector fixed and ask her to show it to the repair person. She refused. Jared carries other stones besides diamonds, so I have no idea why the "uppity" attitude. I then took the bracelet to a local jewelry store in Fort Worth (opposed to a national chain) and they said "no problem, we will have it to you in 3 days." And they did ... wearing it now. No I will never return or refer Jareds.
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Otto Rodas
My wife snagged her wedding ring and cracked a prong holding the diamond. Jared fixed it in couple days, I picked it up, signed for it and took it to my wife. She did NOT like it, the prongs and diamond holder were MUCH bigger than original. This time I returned with my wife so she could tell them exactly what she thought was not correct with their repair. They listened to everything she had to say, brought out the manager of the repair section and said it would not be a problem to redo it. The service was amazing, everyone was respectful and attentive, and now Jared is our jewelry go-to store.
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Hannah Reisor
We worked with sales associate Sydney Cloud today and would highly recommend her to anyone shopping at Jared! She made us feel welcomed the moment we walked in the door. Sydney asked us a few questions about our interests/price point then went to work. We didnt have to run around the store; she brought the best options for us while we sat and talked. Sydney was so patient as we narrowed down our interests option by option. Sydney and the store manager easily answered all our questions. Great team!
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Michael Souders
First off, go to NE Mall location! Better service and do not hold prejudice due to your age! Two times we waited for over 45 minutes while couples older than us waited shorter times to be helped. Caught one rep lying to us about an older man having an appointment when we had talked to him and he said he did not. Manager is a joke. Tried to help us but just tired of their crap. If it wasnt for the NE Mall location and my 4 years of purchasing credit line with them, I would leave Jared entirely.
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Garnet Smith
Stood in the store 20 minutes made eye contact with several sales associates and not one made an attempt to acknowledge my presence. I noticed several women laughing behind the counters I asked for help, and was told I would receive help immediately, several minutes passed and no one offered service. They missed out on a client the ring I was looking to purchase for my soon to be fiancé was there in the store that I saw online Ill just give another Jareds my service.
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Omar Moreno
I bought an engagement ring and was asked if I wanted to have it engraved. I decided I did want to, thinking I was given all the information I needed to know. But I was never told anything about not being able to return or exchange once engraved. Before buying anything, make sure to get all the information. Maybe the next person will attened you better. Or maybe its just part of their schemes so they dont loose a sale or due to a return or exchange...
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Nathan Porcher
Bought a ring for my wife. The Asian lady explained the warranty as if it covered lost or stolen. My wife lost it and found out it isnt covered. Anyone can say I should have read the warranty paper. As a customer I think we should be able to trust our sales people. Im thinking if I cant trust the sales staff, I should never buy from this company again. Thanks!
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Jeff Spencer
Amanda went above and beyond to satisfy our needs. We had a slight mishap from the beginning but she absolutely took care of it. Steve from Frisco store was outstanding as well. After reading the bad reviews I had a bad taste in my mouth but I seriously think if you take the time to get with the right person that they will resolve any problems you may have.