Category: | Cell Phone Store |
Address: | 1910 Walnut St, Cary, NC 27518, USA |
Phone: | +1 919-859-6700 |
Site: | verizonwireless.com |
Rating: | 3 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM |
WA
Warlocks Bodypiercing
My partner and I went to this location to upgrade both of our phones recently. We were helped by Erin, who was terrific with helping us. I upgraded my phone to an iPhone 6s Plus tha was back ordered. No problem. Erin notified me that because there was a new phone drop from Apple, that there was an awesome incentive for the upgrade to iPhone. That incentive was an iPad for $100 with activation and tax, which totaled out to $160. Awesome! I jumped in that! I was told repeatedly that that would be the only fee I will ever have unless I go over my data. I signed the receipt and was told to ignore the remaining $300 balance as it would be just be a reflection of the promo. Awesome experience, was very happy, received my phone a week later and had it activated. Perfect! Then our first bill showed up totaling over $700. Guess why? Thats right! We are being billed for a full price iPad. Over $500!! After 3 trips to the store with zero help, zero answers and no resolution, I ask to speak to a supervisor, manager or anybody that can help. Now I meet Dion. I didnt catch his official title, so I have no idea if he was even a manager or supervisor. He takes a few minutes to review the situation and comes up with the original receipt that I signed with the $300 balance that I was promised would be taken care of with the "promo". I was told over and over again that this isnt something that could have happened, clearly they are above human error, and he begins to condescend on me for signing the receipt like I was a fool for doing so, even saying how he would never sign something like that in the cockiest tone Ive ever heard from a customer service rep. So many unanswered questions. Why was I only charged 160 and a balance deferred? Why didnt I have the option to pay for the iPad in full if there wasnt a incentive? The only resolution I was offered was to return the iPad, and get a full refund, which hasnt shown yet, and honestly, thats the only reason Im leaving one star. This companies communication is horrible, false promises, and dive bar customer service from management. Weve been loyal Verizon customers for 5 years always paid our bills on time, and are strongly considering having our plans bought from a competitor based on this experience alone. I hope I never have to return to this location again.
JO
Josh Busch
After reading all of the exceedingly negative reviews about this store, I went in expecting to be treated the way that the overwhelming majority of reviewers were treated: nobody coming to help after checking in, an awful attitude from the employees, and employees that had no idea about the product they were selling. Upon walking in, I was told Id be helped in 10 minutes. After 12 minutes, I reminded someone that I was there and waiting, and was given a rep (Marko) immediately. He was very helpful and knowledgeable. He reviewed the plan I had, as well as a newer plan that could suit the same needs but would also provide me with a tablet for around the exact same monthly cost. Im still waiting to see what the first bill will look like, but so far Im very happy with how my experience went. I even told Marko that Id read the reviews for their store, and commented that they were exceedingly negative. I made a point to tell him hed made my experience the exact opposite of what Id expected after reading those reviews. He said that theyd been talking about those negative reviews earlier that day, and he seemed genuinely interested in providing good customer service as a result. As an aside, he was supposed to get off at 7, but stayed to help me until around 7:30, the whole time making no indications that he was in hurry to get home. Ill gladly go back to this store for my next upgrade and new phone.
PJ
PJ Y
Went to this location on 4 different occasions to try and upgrade my phone. I had completed my 2 year contract 6 months ago and was free to choose whatever carrier I wanted. Verizon refused to provide any loyalty discounts and refused to waive an extra fee for signing up for a new phone. I compared the exact same phone and same data plan from AT&T and the AT&T plan came out to $88/ month and Verizon was $99/ month with 2 yr contract. None of the Verizon sales reps could tell me why I should pay $240 extra for Verizon for my 2 yr contract. They refused to give any incentive discount. Each time I went in I had to argue with the reps to get them to admit that the AT&T plan was actually cheaper for the exact same phone, data, and contract. They tried to trick me at first by leaving out key parts of the bill so it would seem cheaper than it really was. In the end, I ended up switching to Straight Talk wireless from Walmart for $40/ month for 3Gb and unlimited talk/txt with my own phone. So far service is as good as Verizon at over half the cost. Verizon has grown fat and no longer feels the need to be truly competitive. They are the most expensive option at thus time and they dont care about keeping loyal customers.
NI
Nikki Collins
I am very, very disappointed with my experience at the Verizon Store at Crossroads in Cary. Whenever I walked in I was not greeted. Although it seemed somewhat busy there were two workers standing at the counter with their devices. I said excuse me twice and neither of them looked up at me. When I finally got one of their attention I asked if I needed to check in, he wrote me in the system, but seemed in a rush to see what the problem was. During my wait which was about 15 minutes I noticed many employees standing around, not greeting customers. After I was finally called, I told them the problem and instead of helping me they "accidentally" signed me up for the edge program. I did not sign any paper work, neither did I receive a new phone which you have to do when you get the edge program. After leaving this store, I went to Best Buy where I received the best help from a Sales Associate at the mobile area. He called Verizon for me and got them to take the edge program off and got me a new upgrade for all the trouble I had been through. I will not be coming back to this Verizon store, I will be visiting Best Buy for my trouble from now on.
PE
Peter Venema
My old Alltel smart phone was malfunctioning and I decided I wanted to get it replaced or fixed somehow. I visited this Verizon store late in the evening (7pm) and had to wait about half an hour until I saw someone. Despite the wait, the staff was very helpful. They told me that they could offer no support for my phone due to its age, but they took me through several options on what I could do. The best solution was to use my insurance plan to get a new smart phone and still be eligible for a discounted upgrade in the near future to the phone I wanted, the Droid X, which is on back order into September. The staff even guided me on filing the insurance claim, saying that I needed to report it as water damage (he noted the tripped water damage sensor), saying if I submitted it as a software problem the phone would be sent back due to this sensor. He also recommended how I could either gift my insurance replacement phone or sell it for an overall profit. I will be visiting this store again to get my phone numbers transferred between the old phone and the new one. Great staff, and well worth the wait.