|Category:||Bicycle Repair Shop|
|Address:||13922 Manchester Rd, Ballwin, MO 63011, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM|
When people write reviews online, I believe first and foremost, they have to be completely honest. Its very unfair to any business to falsely accuse or misrepresent the service you actually received. With saying that, I want to be very clear that I strongly believe the Trek Store to be the worst bike shop in the St. Louis area. I could list several examples of bad service, but in essence of time and energy on my part, I will discuss the most recent. As I was walking into the store recently, dreading going in myself I might add, I was stopped by a family who was on their way out. The father approached me and said, "Are you familiar with the local cycling community?" I was taken aback by his question because I couldnt figure out why he was asking me that (with his young kid right beside him). He then proceeded to say, "The reason I ask is because we came here to buy a bike for my son and those guys in there didnt seem to want to help. Are there other shops in the area you could recommend?" After hearing his question, my emotions started to flare. Because I knew exactly what this guy had just experienced, and I was mad because Ive experienced the same type of service at the Trek Store. I responded by saying, "Definitely. Check out Trailhead or Ballwin Cycles down the street or Big Shark in the Valley. All three of those shops are great and will go out of there way to help you." As I walked into the shop, there were three guys behind the counter. They seemed to be joking around, having side bar conversations about who knows what, and the overall impression I got was these guys just dont give a rip. On multiple occasions, I have been disappointed by the Trek Store and hope I never need a reason to return to the store. Trek makes a decent bike and every once in a while I get the itch to look at a bike. But, as a customer and a cyclist, if youre looking for a Trek bike, go to Mapelwood Bicycles or go to Momentum Cycles. Go somewhere else besides the Trek Store. I think the Trek brand is doing itself a disservice by allowing the Trek Store to represent its product.
I bought a bike online, it was shipped to me and I installed the front wheel and handlebars. I wanted the bike to be professionally inspected and fine tuned. I DID like that I was able to walk in, drop my bike off, without an appointment and was out within 10 minutes. I picked the bike up a little bit ago and was in a hurry so I just tossed it in the car and left. When I got home I found that the front brakes had the same very slight rub that they had when I dropped the bike off, and the suspension fork stanchions still had dirty surface grease/oil (I had rode the bike 20 miles in Castlewood before taking it to the store) I was told the bike was going to be thoroughly cleaned as part of the service. I havent rode it since getting home to see if they adjusted the derailleurs, which I know needed just a little tweaking. I live in Eureka and with dodging a wild work schedule, its not worth it to me to take the bike back. I can handle minor tuning and cleaning myself, the whole idea of the professional job was to get it perfect, and for Treks price, which seems higher than smaller shops tune up prices, I expected just that. They didnt deliver. The best (Only good thing?) I can say about the shop is they were friendly and easy to deal with.
An underhanded experience! I had a verbal commitment to buy a used bike from an original owner. The owner wanted the bike checked out and the Trek Store in Ballwin is the place that did that and bought it for $75 less than what I was going to pay. I wanted to still buy the bike and went in to do so and they were telling me that the price went up $200 after we agreed on a price over the phone. They actually increased the price to over $175 higher than what it is listed for. Driving 60 miles round trip for a trick like this is underhanded. When I was at store they said that it was like a used car. What an analogy! How many people pay would pay 30% over a KBB price for a car? A very slick used car salesperson tactic. When you know you have a buyer, is it good business to see how much you can get? If this business fails them a few can sell pre-owned cars.
Fantastic bike shop. All of the employees here are excellent. This may not be your small local bike shop, but the treatment you receive here is top notch. Jason, Emily, Pete, Gary and everyone (cant remember all names) have helped me countless times. Their quality of work is excellent and if something isnt right they will make it right. There have been several occasions where I needed something done last minute and they had no problem dropping what they were doing and getting me back out on the road again. Even for more complicated repairs or upgrades they get the work done quick and get me back on my bike. The bike shop close to my house once told me it would take a week to get a wheel trued. I took that same wheel to the trek store and they did it in 3 minutes right in front of me. Keep up the great work guys!
A Private User
I walked into the store today and asked for a replacement part for an older fork. They guy from the service told me that they do not stock such parts and took me some talking to prop him to look it up in their printed catalog and online. Why do I have to work hard by hinting employees to do their job? The guy came with a phone number for the manufacturer and told me to call them. I again tried to explain that I cant simply call them, they would not deal with me. He told me to come back if I cant get it directly from the manufacturer! I called the manufacturer and surely they would not sell me the parts and asked me to go through a shop! Guess what? I am not coming back and will never go to Trek Bicycle Store on Manchester Road again. How they can survive, I dont understand...
Typically I havent been a fan of Trek or Bontrager parts but I decided to give them a try while searching for CX tires. I was pleasantly surprised by the friendliness of the staff and mechanics. I ended up finding tires to suite my needs and was told they could order any brand I needed, but they primarily stock Bontrager parts. Nice to know. Mechanic was super friendly and helpful with my questions regarding a bike build I was undertaking. I will definitely go back based on the service and friendliness of the staff. If you are looking for a shop in town that treats you the same regardless of whether you push a $5 dollar huffy or a $5,000 Cervelo through the door, give these guys a shot. Thanks, Trek.