Category: | Pharmacy |
Address: | 210 State St, Bangor, ME 04401, USA |
Phone: | +1 207-947-8369 |
Site: | millerdrug.com |
Rating: | 3.3 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–7PM |
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Rod Labbe
I used Miller Drug for my cats prescription. Up until August of 2013, I lived in Maine (Im now a NH resident) but continued using them as a mail order pharmacy after relocating because theyre cheaper than the ones around here. The problems Ive had with Miller are too numerous to mention. Outside of orders that were not filled (though I consistently and promptly called them in), they suddenly required a signature before the prescription could be delivered. Keep in mind this is an animal prescription, not for a human. The signature thing blindsided me, and I wasnt there (in Maine) when the package arrived, so it sat at the post office for 24 hours. This is a medicine that must be refrigerated. Miller never told me about this change; I found out about it rather abruptly. When I moved to New Hampshire, I continued with them. No problems, outside of an occasional prescription not being filled promptly. Their staff is apparently clueless and trying to get a straight answer out of a pharmacy tech is almost impossible. In July, the package arrived in NH, but I was in the shower and the mailman brought it to the Post Office. That was on Saturday, so the medicine sat for two days before I could retrieve it. I called Miller, and they told me it was "no good" because of the heat factor and to toss it out. They promised to overnight a replacement. It came, but not overnight. Then, two days ago, the straw that broke the camels back. I called in my monthly refill, they took down all my required information, and then promptly didnt fill the prescription. When I called back just today, "Tina," a pharmacy rep, snidely informed me that Miller was "not a mail order pharmacy" (thats a surprise), and it was illegal to send drugs over state lines! She acted like I knew this, but no one, and I mean, NO ONE from Miller ever mentioned this to me before. She said theyd fill it as a "one-time courtesy," and Id have to find a pharmacy around here. I blew a gasket and read her the riot act. She then said, "Ive dealt with you before, when you lived in Maine. Weve always stood behind you and helped you out." I replied, "Im the customer! You didnt stand behind me--I paid for all my prescriptions, including postage. Thats not exactly what Id call helping me out." Finally, I told her Id find someone around here to address my cats needs and hung up while she was still flapping her lips. This was a simple prescription refill blown WAY out of proportion by Miller and its inept staff!
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Christina Bush
I use Miller Drug all the time, but they really made me angry the other day. I had my daughters doctor fax over two prescriptions. Over 2 hours later I go to pick them up. They could not find it at all, after searching they tell me they havent been filled yet, and that they were getting worked on right away. Over 50 minutes go by and finally the pharmacist comes out with her prescriptions. He has the lady about to ring me up and asks "Did they grab your information yet, on your daughters insurance?" I said "No... they were suppose to? You dont have the record?" So during the whole 50 minute wait for god knows why, they didnt do their job and ask me for her insurance. That itself was another freaking 20 minutes. Im switching pharmacies, this is the last time Im dealing with me calling in prescriptions and them not being filled when I go to get them. One time I called and talked to someone, asking to fill something. Just one prescription, told them I would pick it up. That was 9 in the morning. I went to grab it at 5 in the evening. It wasnt filled yet. I had some words for them, and even then I kept using them. Im done now, its ridiculous when they cant do their job right.
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Alyssa Lewis
The employees are completely incompetent, & they are constantly messing up. I have never been able to just walk into this pharmacy and pick up a prescription without there being an issue and/or having to wait 30 mins. They dont even have working phones so the only way to speak to anyone is to go into the store and once again waiting 30 mins to be helped. The medications are extremely overpriced compared to other pharmacies in the area, one of my medications were almost double the price of the pharmacy Im using now. I do NOT recommend Millers at all. I dont know what happened but, Millers used to be a good pharmacy years ago. They need to get their crap together and have more respect for their customers.
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Mike Oloughlin
If you wait, they take forever, if you say youll be back, your scrip goes to the bottom of the pile, and theyll tell you itll be 20 minutes when you go to pick it up. Tell them youre going to wait, then leave and pick it up 5 min before closing. Better yet, go to a real pharmacy.
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June Sapiel
Waiting over an hour for a prescription... there are 6 people in the back... this place needs to get it together. ... I will not return or recommend to anyone!
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Arwen Joseph
What kind of pharmacy doesnt open until 10? They dont get anything right and they violate HIPPA hardcore. If youre smart youll go somewhere else.
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andrew luchini
terrible customer service. they make you feel as if your trying to cheat them--no respect for customer ( state street location
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jason kimball
wait times are stupid long, some of the staff know what there doing, some dont.... PLAN ON AN HOUR OR MORE....
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Lyndsey Wood
Lots of oversight, long wait times, and rude customer service. I only go here when I have to.
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Jesse Tyler
Yes you may have to wait at times but they have things you cant find anywhere else
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Tracey Walls
They go out of their way to assist you and provide high quality customer service.
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Jessica Koranda Paradis
Very efficient and they provide delivery of medication which is very helpful.
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rose watson
Very slow service. However they are accurate and dependable
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Kevin Annis
Crowded. Kept losing prescriptions. Finally moved out.
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Brian Markey
Its good in a pinch, stuff seems dated.
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Theresa Staples
Fast friendly service
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crystal nevells
Awesome