|Category:||Cell Phone Store|
|Address:||1125 S Illinois Rte 31 f, Crystal Lake, IL 60014, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM|
I stopped in a couple of months about my S6 phone told them it wouldnt charge, they said nothing they could do told me to buy a wireless chager. So I bought the charger after doing the research found out it was covered under the warranty. So upon returning one associate said I had to pay outright, even though I explained it was covered I talked to another and got a new phone for free. So now I got my replacement and it was charging it was so hot it is now warped, stopped in talked to an associate he handed me card said they couldnt do anything. So I call Verizon they said you have to go back there and speak to the manager which, she looked at my phone can see it was warped said I had to pay for defective phone that is only 3 weeks old. By far the most unknowable staff Id ever had to deal with I would recommend anyone go there.
To Go From Getting Excellent Customer Service One Day From A Nice Employee, To Less Than A Week Later, Dealing With A Different Employee (I Believe Her Name Was Eva) She Was Unhelpful, She Talked Over Me, She Did Not Listen To What I Was Saying, And In The End Gave Up And The Only Solution Was No Screen Protector, This Is Not What Should Be Expected, And I Will Never Deal With Her Again!
Prove Me Wrong
I received an operating system update that really messed with my phone. "sales people" said only option was a new phone! I told them the 13 month old phone was fine before the update, and they asked me to leave. Where did all the considerate staff go? I dont recognize a single soul.
These guys have no idea what there doing. Waste of time. Go to Lake in the hills location for somebody knowledgeable.
Allison rocks. She spent so much time with me fixing my screen overlay. Thank you Allison.
Helped me get it all done regarding my storage challenges. Sweet!
Much friendlier staff here than at the Mchenry location.
Workers have always been pleasant and helpful.
Great manager who helped me and my wife out