Category: | Car Dealer |
Address: | 4023 US-19, New Port Richey, FL 34652, USA |
Phone: | +1 727-847-5555 |
Site: | fermancjdnewportrichey.com |
Rating: | 4.4 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–7PM 11AM–5PM |
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Steve
After 34 years of Japeneses cars I finally went American 2 weeks ago with a 2008 Jeep Grand Cherokee Loredo 4x4. I noticed while washing it that one of the "plastic rivets" was missing in the passenger front when well that helps hold the splash guard on, so I chose Fermen as my new Jeep dearlership to utilize even though they are 40+minutes away and there are 2 other Jeep dealers closer. After all, its Ferman. When I arrived I went to parts and had to wait in a dirty area for the parts man to finally come out of his office and help me, his computer showed there are only rivets in this area of my Jeep, I had always thought rivets were metal, he corrected me and asked which one I needed. I said the lower one was missing, he couldnt tell from his computer which one that would be, he had one and wasnt certain if it was the right one. The cost was $9.50 and $10.00 for the one he didnt have, I asked how did they repair vehicles if he didnt know which part to put in, he just smiled. Uh oh!! He suggested I go to the service desk and perhaps they would know. I walked around the corner to the service area, there were 3-4 guys there and a heavy set blond guy was pumping his arm, so I thought I would be friendly and asked if his team won, or was it a bet or if a pretty girl just walked by? He totally ignored me sat down, picked up his phone and started dialing, ouch. I turned to the other 2-3 guys sitting and trying to salvage bonding, I said "I guess I didnt make any points there" with a smile on my face. They just looked down and also ignored me, Holy Cow, did I make a bad choice driving 40 minutes here. Not a hello, not a may we help you...nothing! How are they in business?? I walked out and saw two men standing one with a Ferman shirt the other with a tie and asked if either was a manager, no. I told them what had just occurred thinking they would invite me inside and salvage the situation, alas I couldnt have been more wrong. They wished me a good day and walked away, as they did a spanish/italian worker that had walked up also heard what I had said and they laughed as they went inside. I was in disbelief. During my conversation with them I had stated that I had an investment coming good in the next few months and was going to buy my fantasy vehicle a 4 door soft top Jeep Wrangler Sahara, but not there. Nothing. I phoned from out front 4 times asking for the GM a Mr. Whidden (spelling) and all 4 times was transferred to a woman that handled guest services that was also away from her phone. I finally told my story on my final call before leaving, giving them an opportunity to redeem themselves and she could just take a message. The service mgr phoned later and apologized saying that was very unusual and he had a very hard time believing it. I find that very hard to believe. I drove to Dayton Andrews Jeep, not only did they have the part, they knew the right one and then installed it for free. The part was $6.63 vs $10.00 and while the body shop man installed it he found another loose one replaced that and tightened two bolts he noticed were loose at no charge. What a difference in dealerships. Ferman should be called Vermin and if you want good, honest, fair and respectful work done go to Dayton Andrews and avoid this Ferman at all costs. Apparently I was the 2nd person that day that was upset with Ferman and had gone to Dayton. Dayton has my business going forward. I thought dealerships like Ferman had long become extinct, but like the cockroach some linger on longer than others.
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ROb Oman
My car has been here 3 times in less than 60 days for the same issue I have spent over $1300. The first time I came in they said it was "TIPM" shorting out my computer. I paid around $900 to have it replaced. I drove the car home and the very next day same thing. Computer shorts out and goes into limp mode. They say now its the actual computer and want me to pay another $600. I explain my displeasure for them just throwing parts at the problem. They assure me the computer is whats bad replacing it is the only fix. I advise i can get one myself and its plug and play. When i get the computer will they replace the "TIPM" which they say is also bad again. He says instead he will cut the price of the computer a couple hundred bucks.I explained i dont think its the computer or the "Tipm" they have already changed because you can reset the codes and everything works again until the computer gets shorted out by something. I said its the something thats doing the shorting that needs to be replaced. They said no thats not true and replacing the computer will fix it 100%. I asked what if its something else and then you say something else needs to be fixed and the manager said " its on me Im telling you right now your car will be fixed once the computer is replaced". Needless to say less than 60 days after leaving the computer is once again shorting out and putting the entire car into limp mode. I dropped the car off Friday morning 8/12/16 spoke with a manager who said they would have to look into it and see whats going on. I asked for a loaner since Im back because they had failed to previously fix my car. Sorry we dont have any. I wait over an hour for the courtesy shuttle so I can get into work. Friday comes and goes without any calls about the car, the same for Saturday, by Monday my patience was wearing thin and they still didnt have the decency to provide me with an update. I finally call on Monday afternoon around 3:30 and left a message with manager Mike Hughes who has never returned my call. Tuesday I called and left another message, this time with the line who called me after my first repair was unsuccessful. When i told them the first time they were really good in getting someone to call me. Same result i leave messages and still have not received any return calls. Now its Wednesday and I still havent heard about my car and have again left another message with Mike Hughes. Not sure why this place has a service department if they cant provide any Service. P.S Its dealers like this that make people like me continue to not trust dealerships.All they care about is $$$$$$ not fixing stuff and not making things right
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Barbara H
My old minivan was on its last leg, and I had spent several weeks shopping for a new truck. In my search for the perfect vehicle, my son and I hit just about every dealership in our area, and believe me, I encountered my fair share of smarmy, annoying, and condescending salesmen along the way (not sure if that was their personas or if it was because I am female??). Anyway, I went to Ferman to look at a specific truck that was advertised online. As I pulled into a parking space, a salesman approached right away. I almost dreaded getting out of the car, but then I met the most awesome salesman ever, Michael Cantrell!! Michael is the complete opposite of smarmy!! He took me seriously, listened to what I wanted, treated me with respect, didnt try to steer me to a different vehicle, and didnt pressure me to buy. My adult son is a total gear-head and was my automotive fact checker during my car search; Michael answered all of our questions and was very knowledgeable about the trucks features. He understood that this was a major purchase for me, and he truly had the patience of a saint. Once I found the perfect truck, my husband and son, and I went to the dealership to close the deal, but we couldnt initially reach an agreement with the business manager. Even after we walked away, Michael stayed in touch and kept working to put the deal together, and within a day or two, he made it happen (and even got the side-steps and tonneau cover that I wanted)! Once the deal was made, the financing process was a breeze. Thanks to Michael and the sales team, I got everything that I wanted at a fair price, and I love my new Ram 1500! He even followed up with me after I purchased the vehicle to make sure I was happy with the truck. Michael is truly the epitome of great customer service, and he made buying this truck a pleasant experience! Although I dealt mostly with Michael, everyone I encountered at the dealership was very professional and helpful. It just seems as if the culture at this dealership is customer-centric, which is so refreshing for a car dealership. If you are looking to purchase a new vehicle and want to be respected and treated like a valued customer, then reach out to Michael Cantrell at Ferman Chrysler, Jeep, Dodge, RAM, of New Port Richey. Additionally, thanks to the women and men, like Michael, who have served or is currently serving our country, we are able to enjoy many freedoms that some of us take for granted, including the simple things like voicing our opinions and writing reviews. Support our Vets and remember their sacrifices. God Bless!!