Category: | Florist |
Address: | 6450 N Wickham Rd Suite 113, Melbourne, FL 32940, USA |
Phone: | +1 321-253-5511 |
Site: | suntreefloristmelbourne.com |
Rating: | 4.5 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
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Desi Kemble
WORST floral experience Ive ever had! Ive lived in three different states and ordered flowers from many different florists so many times with no issues. I read the reviews of this one as Im newer to the area because I needed to order flowers for a dear friend whos been placed on hospice. I was told they would deliver them that day. I checked with her son who lives with her last night and he said no flowers were delivered. I was so upset because they didnt get the flowers and I never got a call saying there was an issue. I called the florist this morning and the owner was very insistent that all deliveries were made, but shed double check. Her attitude was not businesslike or apologetic. She calls me back and tells me the driver delivered them and left them at the door on the steps outside. This is Florida it gets hot even in winter why would you do that??? It would wilt the flowers! Plus they can be stolen! The owner tells me they always do that. Poor business! I told get all I know is I ordered and paid for flowers that she never got. They either didnt deliver them or they were stolen. She became very hostile, arguing with me and telling me she didnt know why I was so upset. Every time I tried to explain the obvious (I paid you $50 for flowers your telling me you left pride in Florida heat and sun and they never got them and even if they did theyd be a wilted mess if thats what you do) and you dont understand why Im upset??? They had her number and mine. Call before you deliver to let them know you have a delivery and see when you can deliver them. Dont just show up and leave them out in the weather! And if an issue is encountered dont talk over your customer, be apologetic and make it right. Ill NEVER use them again lesson learned.
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A Private User
Do NOT use this business under any circumstances. I saw that they had decent reviews online, and decided to call them to order flowers for a friend of mine. I decided to trust them sight unseen. First, I wanted a bouquet for $30 and they said it would have to be $35. I gave them the address to deliver it to, and they said they would deliver it. No fee was mentioned. I ended up being charged $53, without even the courtesy of a phone call to tell me how much the delivery would be. The flowers themselves were dry and poorly arranged. I would not have paid $10 for the bouquet at my local grocery store. I had to apologize to my friend (a woman Im starting to see) for giving her such a pitiful "welcome home" gift from her trip. Fortunately she was kind enough to say "it was the thought that counted", because the flowers certainly didnt do the trick.
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Ira Van Vollenhoven
I almost never write one of these but was so overwhelmed by the incredible customer service and recommendation for a flower arrangement to be delivered to my Mom for her 83rd birthday. They were delivered even earlier than promised and Mom said, "They are the most beautiful flower arrangement Ive ever seen!" A friend of hers whom arrived to take her to lunch sent me a picture- I wholeheartedly agree that nothing Ive ever sent in the past from other florists even comes close. Thank you for helping make this day special for my mothers birthday- Ill not be using any other florist in the future.
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Kathryn Hurst
My husband order flowers for our Anniversary to be delivered to me at work, a local hospital. He advised them to deliver to my unit on the 3rd floor, but the delivery driver just dropped them at the reception desk. The day before Christmas, with no volunteers and no breaks, I never received my flowers and had to pick them up on my way out of work after 7 pm. Our patients always have their flowers brought to our floor, and my husbands gift/surprise was not received as intended due to an incomplete delivery. I contacted Suntree Florist regarding the issue and received no response.
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Tracey Cody
The staff at Suntree Florist is amazing! Sarah, the owner, spent as much time necessary to help me choose the flower arrangement and basket that was able to show the gratitude I felt towards the recipient! Sarah went that extra mile to add some special items to the basket that really made it personal. The shop was so clean and well organized. Delivery was prompt and the recipient of the arrangement called me in tears. I will be sending many referrals her way! By far, one of the best retail experiences that I have ever had. Clean, professional and fast service.
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Tim McCallan
What a fantastic place. I called them at 4:52 pm yesterday and spoke with the husband Rich briefly and asked was it too late to pick up roses for my wife, he said absolutely not. He then put me on with his wife Sara and she was fantastic. I arrived shortly there after and she was just finishing up the 2 dozen long stem roses I bought in a vase. I ended up speaking with them for a while and they are very nice people. I highly recommend them and will definitely be going back especially when I have to get out of the dog house again!
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gct423
I cant say how much i enjoyed using this florist. I have family in FL and need to get an arrangement for a Grand opening. Turns out that the Owner and her husband were originally from NY, in talking with Rich he had found out i was Military and without telling me he gave me a 10% military discount. I wish they had a store up here. Everything got there without a problem and the arrangement ,from what i was told was beautiful. I strongly advise using them, it was beyond a pleasure using them
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Russell Pastorino
If you are looking for the absolute best floral arrangements Suntree Florist was by far the best i have seen in 20 years. the Flower arrangements that Suntree Florist delivered to my wedding was spectacular, they were fresh, full, and creatively arranged. its was spectacular to work with such a knowledgeable,and professional florist. Suntree Florist surely made the day absolutely beautiful. and the Pricing, you get more than what you paid for!! Thanks for everything!!! Cynthia and Ralph
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Mike Sedlak
After using a few florist in the area a friend of mine suggested that I give these guys a try for an arrangement for my wife, after picking up the bouquet from them the flowers were fresh and the arrangement was beautiful, since than I have used them for several arrangements and have even used them to send arrangement and gift basket to relatives in different states. I would recommend them to anyone and everyone, THIS FLORIST ROCKS. Thanks Sarah and Rich!!!!!!
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Neil Riley
I called Suntree Florist for a last minute order or I should say late order on my part. The owner called twice that night to check on what I needed and I was not available to answer the phone, then again in the morning where we spoke and he was very helpful. The best customer service I have had in so long! The flower choice I left in your hands and they were beautiful. Thank you very much! B. Cutting
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Kathy Maze
I called this morning to order flowers to congratulate my daughter on passing her medical assisting certification. I live in another state so I was kinda sceptical of using a website to order the flowers. Within an hour of calling in the order, the flowers were delivered. All I can is WOW! the flowers are awesome.Rich, the owner,was awesome. Thank you again for making this a very memorable occasion.