Category: | Home Improvement Store |
Address: | 4600 W Lake Mary Blvd, Lake Mary, FL 32746, USA |
Phone: | +1 407-333-9650 |
Site: | homedepot.com |
Rating: | 3.4 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
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Heather Parker
I would like to give a big shout out to Russel, Patrick, Jen and Eileen. Buying an expensive grill can be intimidating. You dont know if you are getting a good value for your money. How are you going to get it home? Do I have to assemble it? Gas grill assembly is torture. The team at Home Depot made it soooo easy. We went with the Weber because Patrick assured us it was a good grill. He owns one and highly recommended it. We felt comfortable spending $899 on the grill knowing it would last 10-15 years and Patrick told us how fabulous Webers service is after the sale. Jen and Eileen helped us save $100 by applying for a credit card, Patrick saved us money also and Russell, the manager approved everything. They set us up with a truck to get the grill home (YAY, NO ASSEMBLY). The truck rental was $20 per hour and Patrick helped load the grill and tie it down so it wouldnt slide around. I felt like we had a team of people helping us buy a grill. What a great experience. I run a car dealership and know what it is like to deal with the public. We sell $30,000 automobiles and they had more people helping me with my grill purchase than we have during an automobile purchase. I am extremely impressed and will be going back to this store. I AM A FAN!!! You have earned a customer for life. Thank you to everyone who helped us. Respectfully, Dan and Heather Parker
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Fanya Houston
I shop at this store frequently because it is very close. I usually find it quite clean, but as others have said, it is very difficult to find staff when you need them. My only really bad experience was trying to rent a truck for a few hours. The first time I went they didnt have any "available". It WAS a weekend day, so I tried again on a Tuesday. I was relieved to see several trucks in the parking lot. I went in, and was told that one couldnt be used because it was due for routine maintenance, down to issues with every truck. The final excuse with a truck was that it had a tire with low air. I said I would be happy to take it immediately to get air, since I had people waiting for me to pick up furniture. No, an associate would have to do that. Ok, fine. And someone please put air in that tire so I can rent that truck? "No. Nobody has time for that today." I had rented from them before, and had good experiences. I can only think that they have new management and are short staffed. Also, the female associates have always been friendly and helpful, but the male associates will walk right past me (female) to help a man waiting in the same isle. Consistantly. The store itself I enjoy very much.
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compton boodhoo
I went to this store on June 1, 2015 at approximately 10:30 am, to buy paint. One need a lot of patience and tolerance if you are going to shop here. The employee behind the "paints" counter took my request then walks over to another employee and commences a conversation. After a while, another employee comes over and completes my request for a certain color. He puts it in the shaker, takes it out after it was done, then starts a conversation with someone else behind counter; he then turns to place the paint on the counter in front of me, while his back is turned to me. I was happy to be finished dealing with these people. I walk over to the self checkout and asks the girl there if a store credit card could be used at self checkout. She ignores me and walks off. It is clear that the employees are given no training whatsoever, I would suggest that management at least familiarize those employees with the meaning of the concept "customer service".
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JituandPalloo Patel
went to Home Depot in Lake Mary, Florida and asked Dennis Rector in plumbing for a little help to find me a 1/4" to 1/2" elbow brass connector for my 48 jet rain shower combo unit. Instead of helping he said they do not sell parts for my Jerri rigged unit and started to sell me a $190.00 rain shower head or contact the manufacturers for the broken part. I WENT TO LOWES PLUMBING AND WAS SOLD THE PART FOR $3.97 IN LESS THAN 5 MINUTES. GUYS AND GALS LOWES IS THE PLACE, VERY HELPFUL AND CHEAP NEVER GO TO HOME DEPOT. Hey Bernie Marcus open your eyes and see what your staff are doing in the retail stores or you will be history like Builders Square and Circuit City.
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Lori C
8+ years living here in Lake Mary. Our family been shopping,everything our home need from floor to roof,this is where we shop. I Just made a purchase on on entire full kitchen cabinet. I was very surprised with the poor help from your sale associates,especially the "females" little details was given on the purchase i made. My husband was the one to ask all questions without much answers. People should stop judging by look. I am East Indian background, may look very young in stature,but is old enough to know when people have an attitude and is not doing a good job.
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Josh The Food Critic
This Store is as others have said..an absolute mess!! Most associates are running the other way when they see a customer walking their direction and finding anything in this Hurricane disaster of a store is ridiculous. I went there looking for bulbs they didnt have a single daylight (5000k-6500k) in the store, and the associate said "Sorry its been like this for Months now". There layout and isles are all over the place, and go ahead and try to see if they have something in stock online.. walk into the store and find out that no one knows where it is.
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Clint Goodall
I would not recommend shopping at the lake mary home depot if you are purchasing too many items . I bought some items to clean and paint my house when i got in line the cashier said "you dont want me to go home do you" i took as a joke and laughed it off but for the rest of the time in line she treated us very poorly as if she was really angry at us .so i stood silent with my family completely embarrassed because the cashier made me feel like i was doing something wrong because i was there .I will never shop at this home depot again.
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Lawrence King
I used a company that was inside the Lake Mary Home depot - All Solar, to do my solar heating and airconditioning. They took my details at the Lake Mary Home Depot store and we set up an appointment for them to come to my home. I thought that as they were inside the Home Depot, they had been vetted and approved by the Home Depot. All Solar did a terrible job, I have leaks and was ripped off. I approached The Home Depot who are not interested in helping me and say they have nothing to do with All Solar.
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Ashya Patton
I usually am happy by home depot but this store in Lake Mary is the worst whomever does the ordering should be fired, Every time I go to get something they are out of it and then they check Altamonte or Orange City and they have tons in stock, the first couple times I thought it was just what I was looking for and a fluke but after numerous times of running into this problem I realized it is the store. Very frustrating am done driving over there only to be told to go to another store.