Category: | Cell Phone Store |
Address: | 1791 Marlow Rd #2, Santa Rosa, CA 95401, USA |
Phone: | +1 707-623-9341 |
Site: | myiphonerepair.com |
Rating: | 4.4 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–7PM Closed |
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Bruce Thompson
It was less than an hour before their closing... I was packed and ready to travel 200 miles home for a family holiday gathering when my trusted Samsung Note kept toggling between trying to power off and restart. It was basically useless, and only about a week after the warranty had lapsed from my carrier (AT&T). I walked in the door of their Marlow Store, and asked for HELP!! The main guy there, always working at a desk behind the counter said he was pretty certain he knew what the problem was: The Power Button (which on these phones has multiple uses). Anyway, he takes a special tool to the chassis, gets it apart, and despite telling me he did NOT have the new part that might be required to repair it, he fiddled with it a bit, and cleaned the contacts, and within about 20 minutes, put it back together. And it worked (I then drove away to enjoy the holiday with my family)!...And, get this...its still working, nearly 18 months later! [BTW, while there I used that brief time to chat about how I was using that button, and was re-Educated, so that I NOW use one of 2 other ways to perform the function that was wearing out the Power Button in the 1st place]. I have also purchased a Droid Mini to use on Verizon, and though it was gently used at the time of purchase, its still in perfect working order. While its true they arent selling used phones at a deep discount, the phones they sell are in great condition! ALSO, If you are careful, which MEANS you actually immediately GET & USE a protective case (made of substantial material) AND a screen shield (tempered glass is my favorite choice), you get what you pay for...and if/when you need help, these very decent guys are there for you. These smartphones are really complex, fully functional computers that have mobile phone and messaging function. I could not be happier that we have such trusted, expert people to help keep old(er) phones in use. Had it not been for them, I would be out many hundreds of dollars related to just 2 transactions (interactions).
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Miranda DM
I wish I could rate then under 1 star. They lied to me. They said they would fix my shattered screen for 100 & then tried to charge me an additional 54 for the lcd screen in which they broke! I have pictures of the phones lcd screen fine before I took it there then they call me on some bs saying it failed. No they broke it. I will never go there again. Mobile kangaroo is a little more pricey but they do a WAY better job. The guy Alanzo was rude to me, he raised his voice at me in front of all the customers when I showed him the pictures. He repeatedly said that they told me it could break yet he was not even there when I originally dropped my phone off. He was extremely disrespectful. I just tried to pay & leave. I will NEVER go there again, you shouldnt either. But hey youve been warned. Lastly the guy told me my lcd screen was fine & would be fine when they took the glass off. & I had to leave my phone there for over a week because they had no colors in stock!!
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Gabby Gonzalez
Ive been coming here for over 4 years to get all my phones and even computer fixed. Ive purchased phones and sold them phones. Theyve always been more than fair with me and always given me the best customer service. I wanted to mention in response to some people getting scammed on instagram. These guys dont sell phones on instagram, they are a retail store. If anyone out there gets approached by someone on instagram pretending to be a business and asks for money then run fast. Its a shame people are out to cheat us of our money but I know the owners of My iPhone Repair and this instagram con artist pretending to be them is eventually going to get caught. Its a new year everyone, have a happy new year and remember, this company is a brick and mortar store, dont send money to anybody online. CHEERS!
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Emma Meadows
OMG I went to this Amazing place. I recommend you come here if you need your phone repaired. Here are some great things they provided us... - INCREDIBLE customer service - My Phone literally feels brand new and feels like it works a lot better - There is phone repair, cases, screen protectors, and tons of other things If my phone ever breaks AGAIN I am more than sure to come back. my mom and I are so amazed and surprised on what they can do, and again I TOTALLY recommend this place!!!!!!! #amazing #onfleek #fixeruper #santarosa #iphone #samsung
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Melissa Thomson
Kevin is great! I highly recommend this business. I had a battery issue with my iPhone 6. Took my phone into Apple, and spent 2 hours in the store, convinced that my phone was garbage, (from the "genius" at the Apple Store) all to then find out my phone only needed a "hard reboot". Thankfully I went with my gut instinct, and brought my iPhone into My iPhone Repair. Kevin looked at my phone and had it working in literally 1 minute. Save yourself a trip and go straight to this business...rather than the "geniuses" at Apple.
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Normonster
Yes the guys are cool, but after replacing glass and LCD on my iPhone7 the light sensor didnt work, which took some more time (had to open it again that same day) and now I have glitching going on with the screen. The LCD is also different than the factory one in terms of color. You get what you pay for. I wish I had just done to an Apple store and paid the extra for work done right the first time. Now I have to take it back to them yet again in the hopes that they can get it right on the second try.
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Negasi Tewolde
I just want to say the service here was amazing! I came in thinking my phone charger was damaged and could not be fixed until one of the employees named Chris helped us fix the issue. I could not ask for better customer service from now on I know who to go to. I highly recommend this place to everyone local. Thank you again for the excellent service! What a way to start the new year with my new phone!
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Nava Eden
I called to get a quote to fix my android and was very pleased to get a very affordable quote. Brought my phone in and it was repaired in a couple hours with no surprises or hidden fees. Great service. They even have a huge selection of cases and ussd phones. I purchased a galaxy s4 for my son and it works great. Great customer service and very friendly employees. Highly recommend this company!!.
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Genaro Calderon
SCAM!!! Never take your phone here to sale they will rip you off, they offed me $35-$50 for my iPhone 4s 16GB AT&T when it goes for at least $250 on eBay. Full of lies bad business would give 0 stars if I could. All the phones they have for sale in there store are way over priced as well. They scam a poor sucker that doesnt know what they have and resell it for way over 100% profit.
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Jim Jones
I dropped my iPad and thought I had a cracked the screen. see photo. I took it into My iPhone repair expecting a hundred plus repair bill. To my surprise it was only the protective cover I bought was cracked. The repair person pointed this out and said he sees it all the time. I was extremely pleased with the service and the honesty I experienced. I will be back again.