Kay Jewelers

Reviews 5

A

A Private User

Dont buy here! My fiance bought my engagement ring here and I have had some problems with it. The reason why I say dont buy here is because they have the WORST customer service! The people that work there are like car salesmen. They just want to sell you something and are really nice but after you buy something and they get their comission thats it....they are not as willing to be helpful to thier customers and are annoyed if you ask questions. They never pick up the phone and dont call customers when their item that was sent away comes back into the store. I always have to call and ask if its there and it always is but they were too busy to call me. If you like Kay Jewler I would suggest you go to another Kay store, not the one in the Inland Center Mall

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pankaj gajri

Worst experience ever... very disappointed by the sales girl ..I bought a movado she told me interest rate would be 3% under promotional offer but when I received my bill from Kay it was 27%. Totally wrong commitments just for selling an item. Beware of their marketing & sales strategy. Will never shop at this store again...

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Adrian Ramirez

After a couple of bad experiences at this store everything got worked out after talking to Mellisa the manager at this location, i hope that their customer service improves after all the trouble i had dealing with sales associates that are complacent with their jobs.

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Brandy Polson

Great experience, sales rep knew allot and helped out allot. However he sized my ring and it took 2 wks to get it back and it was too big. So I had to send it back and its going to take another 2 wks. They should expite it due to the inconvenience

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Toni Trebizo

I had a great experience here the sales lady was more than happy to help me with full attention .. Helped me figure out what I wanted and what size . thanks.

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