Sears

Category:	Department Store
Address:	2100 N Tustin St, Orange, CA 92865, USA
Phone:	+1 714-282-3600
Site:	sears.com
Rating:	3.4
Working:	11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 1

Reviews 20

wallace Marsh IV

I want to be clear that this review is for the Sears customer service warranty repair department. I cannot review them, so I am reviewing the store from where we purchased our appliance. We purchased a Kenmore Elite refrigerator/ freezer unit less than two years ago. We also purchased the extended warranty. On Sunday, October 9, 2016 we came home in the late morning to our refrigerator sounding like a small lawn-mower. I immediately thought it was the motor or compressor. I checked items in the freezer and refrigerator and found them to be already thawing out. Luckily we have another refrigerator in our garage, and spent the next two hours moving things to the garage unit, and throwing things in the trash that had already spoiled. I called the Sears repair phone number 1-800-4MY-SEARS, and spoke to a lady. She said the earliest someone would be able to come out would be the following week. I scheduled the appointment. Then, I got to thinking about the money we spent on the unit, how new it still is, the fact that we spent the extra $500.00 on the extended warranty, and that just didn’t sit right with me about the appointment. I called back and a different person was accommodating, and was able to set up an appointment the same week on Thursday between 1 and 5pm. I had a friend there waiting for the technician. My wife received a call without a voicemail at 4:40pm, and no technician ever arrived. My wife and I both called and were not given any explanation as to why no one ever showed up. We set up another appointment for Wednesday, October 26. Apparently there is no cause for concern when someone’s appliance is not working. This morning, Monday, October 24, I received a call and voicemail from Sears confirming an appointment for Tuesday, October 25. What?!!!! My appointment is supposed to be for Wednesday the 26th. I have arranged my work schedule so I would be available to be there for the technician. When I called to find out what was going on, they said they had a technician available to come out before Wednesday. When I told them that I originally had a Wednesday appointment, the lady, Agatha, told me that because they had an earlier day available, they changed my appointment. I told her that would not work, and I needed to keep my Wednesday appointment. Because they changed my appointment, I now had to re-schedule which would be next week at the earliest. I told her that was unacceptable and needed to speak to her superior if she could not help me. I was then placed on hold for 10 minutes, and spoke with Mildred. She could not accommodate either. I very thoroughly explained everything that had happened over the last two weeks, but she was not willing to do anything. I cannot express how frustrated I am with Sears customer service and all of the issues just trying to get an appointment for a technician to actually come out and service our refrigerator. I am not one who is out there to tear down businesses by giving them bad reviews. You can see by my other Yelp reviews that I make it a point to give positive reviews when deserved. But at this point, I don’t know what else to do, other than doing online reviews so maybe someone will address this.

Raven TheHuman

Ive been to this store time and time again and yet every time they never have what Ive wanted. I will check the website to see if they have an item available and I will call in-store just to double check. The store personnel will often confirm they have the item Im looking for so I proceed to drive to the store yet when I arrive they wont have the item and refuse to check in the back for more. Im finally finished with this place and wont be coming back since clearly the workers here are too lazy to check the floor for the item.

pgerardsmith

Ive been a Sears customer since 1977. In the past week Ive dealt with the employees in this store. The girls need lessons in answering the phone, being courteous and speaking so they can be understood. I bought a battery last week and the girl at the counter had no people skills. Might be a good idea to put the employees thru some kind of class to improve their skills. Just sayin.

Mike Bower

This store got pretty much everything you need. I mean it, everything! The tool selection and prices are great and they also have a really good return or exchange policy. I am willing to pay a little more but know I have some warranty if I need it. I just wish the people working there would be just a little nicer. All in one, a great store! I like it!

Gladis Quintanilla

Todo está bien, lo único que no tienen muchas cajeras y tienes q esperar mucho para que te atiendan.... Pero por lo demás todo está bien, esta limpio!

Ana Guerrero

Un lugar donde encuentras moda, hogar, calzado y joyería. Sus empleados muy amables.

Nicky Phillips

I love Sears went there we got our refrigerator we bought all our major appliances there and you know why we go back cuz you cant beat the warranty and the quality

Karthik M

The employees are new and part time for the festival season I guess. The processing time for any transaction takes way too long. Had a very bad experience.

Joshua Rhodes

Good but the store needs to be opened wen the Auto center is so people have some were to shop while they wait for there car !!!!!!

Nathanael Ames

Not as big as some of the Sears in the area but the prompt service and friendly staff make it a great store with plenty of parking

Lamont Jones

I thought the staff was very friendly and helpful. They had 2 registers opens. Id shop there again!

T Higgs

At least the manager at this location is helpful. Other than that its still Wal-Mart service.

Darren Johnson

Horrible! Understaffed! Only 1 register open for whole store? My 15 min trip took me 60!

Daniel Mendoza

Good place right next to 24hourfitniss had some wonderful experiences around here.