Verizon Authorized Retailer - A Wireless

Reviews 5

JO

joel kerr

Terrible customer service with the exception of the new girl Rachel which is the only good thing that store has going for its self. Original sales lady (Lindsey) was incredibly rude its a wonder how shes even in retail!! Im thinking she must be a family member or close friend of the manager to be able to get away with the crap she pulled with me and others that I witnessed the many times I was at this store trying to get my problem resolved that after a month and a half was still going on. (For example; While I was in the store a customer came in and asked Lindsey if there was anyone else in the store at the time and she in reply looks to her left then looks to her right then looks back at the customer and says "does it look like there is anyone else here?" mind you there is an office behind the desk that is blocked off with a wall and door.) This is an indirect store to Verizon and I would highly suggest if you are interested in going through Verizon that you go through a direct store or via their website instead. The phones and bundle packages are less money through a direct store and website too. The manager (Anna) and one of the sales ladies (Lindsey) are incompetent,selfish and very inconsiderate. (For example; Anna was unable to correctly issue the refund constantly calling for help in issuing a refund,wont return my calls and wouldnt grant me the bundle deal on exchange when I was told prior that it would not be a problem.) (Lindsey talks in a demeaning manner towards me when I ask simple questions about the bill and exchange details,shows anger by saying that shes going out on a smoke break in front of waiting customers after she reluctantly gives me a protector and case for my phone for equal exchange but then still charges my credit card when there was no signed authorization for it and while I was under a verbal agreement with her that it was for equal exchange,slapped a sticky note on a fellow co workers back of their hand with my info on it rather than setting it next to them when the coworker was asking me for the info to pull up the account and lies about me telling the manager that I cussed at her when what I said was "thats a load of crap" to her response of why the manager would not call me back.) Now only reason I said what I did say was because out of the blue after she was going out of her way to be rude to me she says (Hi Joel!!!) and was talking to me with the most insincere tone you could ever imagine along with this as I put it load of crap telling me that they had a non stop flow of customers and thats why the manager could not call me back for those past three days I waited. Among many other times I was told I would receive a call back throughout this 9 weeks and still going of time Ive spent trying to get a phone then dealing with their mess up on the porting of the old cell # then dealing with cancellation and refund. Now just to make it clear after all the crap they dragged me through I have still been polite up until the other day when I was finally kicked enough times so to speak and said "thats a load of crap". Most times I called the store it was busy or I get a voicemail but when I do get through I leave a message asking for the manager to call me back but I dont get a call back until I call Verizon customer service and they call the store then Ill get a call back. I went in on the 1st of June and after waiting about 5 weeks to get a problem fixed and have the new phone in working order I just couldnt wait any longer and cancelled and its now August 7th and I still dont have the refund after cancelling about 4 weeks ago. Please listen and trust me that you will be better off going to a direct store or through Verizons website to get a phone and or a service plan!

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RO

Rosa Marisol Pagan

Dont like this place there was a guy he was trying to help me and 3 other people in front of me but all he did was tell all of us to call customer service technical support he did nothing

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BI

Bill Koenig

Super Great Customer Service at Lakeport, CA. Store!! WOW, WHAT A GREAT COMPANY!!!

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LI

Lindsey Besgrove

Over priced everything huge retail mark up & understaffed

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CY

Cynthia Shore

Thank you AGAIN for great, friendly service!

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