PIRCH

Category:	Appliance Store
Address:	3303 Hyland Ave Suite D, Costa Mesa, CA 92626, USA
Phone:	+1 949-429-0800
Site:	pirch.com
Rating:	3.8
Working:	10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 11AM–5PM

Location

Photos 100

Reviews 21

Steve Stong

This is one of the worlds most beautiful stores. I have visited with my wife just to look around. This time I ordered a new Wolf grill and accessory drawer. It arrived in a timely manner, but the drawer was defective. I called the person who had scheduled the delivery. No return phone call. I called again the next day. No return phone call. Then I called the general number to talk to anyone who can help, and was told my salesperson was in training all week, with apparently no arrangement for covering their role while they were in training. When I emphasized that I had a problem that was time sensitive, I was given to another salesperson who took the information, received the photos I sent. 2 days went by. No call. I finally called back, and was told the replacement was "on order", and I would receive a call when it arrived there. You get the picture. Still a beautiful store, but I would have to think twice about buying anything from them again. ***** Addendum... after a few weeks I received a phone call from the store manager, who apologized for the handling of the problem, which I appreciated. Ironically,during that time one of the burners on the grill failed. They were able to get it repaired speedily, and followed up to make sure it was working again. Thanks!

David Haas

Horrible customer service. High end appliances, attractive Showroom, even coffee at the entrance, but that is where the service ends. Expected reasonable service from this store, but when we purchased, among other appliances, a Frigidaire professional series refrigerator, we began having issues with the appliance almost immediately. We purchased the Pirch "total care" warranty for nearly 25% of the cost of the appliance with the expectation of worry free ownership for the next 5 years. Over the past year we have had 5 service calls, the last 3 took almost a week each time to get a service technician out to service. Now getting them to follow up on our calls is a challenge. They say that they recently switched to a 3rd party vendor that handles their warranties, and they are having problems with the vendor, meanwhile we have a leaking refrigerator damaging our laminate flooring with no end in site unfortunately. Each time my wife or I call, we get a different manager... Terrible! There are many better stores with better prices and service to choose from.

Richard Nye

Pirch has a really great showroom that has high end appliances in operation. The shower head showroom is really great with working showers. They even use the appliances to cook food for you at times. I had a tasty breakfast burrito there once. Im remodeling my kitchen and bought a hood, sink, faucet and wine fridge at Pirch. The shipment arrived at the scheduled time. Someone had to be at the house to receive the shipment (which is a PITA for me because I work all day). One of the items was shipped incorrectly, and they were kind enough to make an exception and ship the replacement on Saturday when I was home. I may have found a little better prices if I shopped around, but I think their prices are fair considering you can see what youre buying. Its an excellent place to shop if youre looking for a high end stove from Italy, or really nice outdoor cooking gear.

Amy Walston

We recently went through a major kitchen remodel and purchased our appliances at Pirch at the recommendation of our designer. We were not disappointed. Brandon, our sales consultant, was wonderful. He clearly explained the available options and answered all of our questions. He was professional, kind and knowledgeable and made the process seamless. All that and the prices are competitive. We could not be happier with our new range, dishwasher and microwave. They are functional and add to the beauty of our kitchen. When we need a refrigerator, we will be going back to Pirch because of their outstanding customer service and competitive prices.

Tina M.

We love this store! When it was time to remodel our bathrooms, we ordered the most beautiful faucets, mirrored bathroom cabinets and sinks from Pirch. The selection and service is fabulous, and we love the complimentary coffee bar. We also bought colored rock soap there for Christmas and birthdays. If you are looking for something very special for your kitchen, bathroom, patio, this is the place to go. They have a selection you will see nowhere else.

Michael Kirtland

Amazing selection. Uninspired, uninterested, unfriendly, and unhelpful service. My wife and I came in for help finding a sink for our bathroom remodel. The "Lifestyle Experiences Advisor" was obviously annoyed at having to help us with something as pedestrian as the $3700 sink he was recommending. We were considering using Pirch to design our shower and two other bathrooms. Now well never step foot in Pirch again.

Jaime Weber

The showroom is great. ordering was fairly painless BUT trying to get my product has been the biggest nightmare!!! Was told my hood would be in within a week, I am on week 5 and counting!! No one can give me an answer, no call back on status, my job is very delayed because of Pirchs no delivery!! Very hesitant to purchase my remaining appliances from them!!

Roann Turk

Thank you Pirch! We purchased 2 sinks, 2 faucets, a shower head and jets. The jets didnt work in the shower, so Pirch worked with me to find a replacement. They were helpful in processing the return.The staff is friendly and professional. When we get ready to remodel the second bath, Ill head back to Pirch.

Annee Della Donna

Terrible service- mistakes were made on every aspect of our $60,000 order including getting the installation date wrong by 3 months, delivering the wrong product, installing the stove incorrectly so we had a gas leak, and the list goes on!!! Go to Pacific Sales!!!

bich-ngoc nguyen

Annette Reeves was very pleasant, knowledgeable and professional. She made the expensive visit so joyful and personable, so much that I have already been come back two more times after the first order. Annette is a real asset to your Company.

Kent Pfeiffer

Very nice showroom. Great delivery guys. Thats where it stops. Good luck getting anyone to return a call. Good luck even contacting anyone. I hope can get these expensive appliances taken care of when needed through this company.

James Walker

Lots of high end appliances and fixtures for your home. We like going in to browse and get ideas for remodeling. I almost always get a cappuccino while were there. Why not? Its free!

Scott Sampson

Bought a Samsung fridge - competitive price and good experience. This was my 3rd major purchase from Pirch and will buy from them again.

brian singer

the staff works very hard to make the shopping experience great - the stores are attractive and well maintained

Kris Takasuka

High end. Nice showroom. I hear they will price match but have not tried

Stacee Blanks

Fabulous bathroom, bedroom stuff so beautiful and extremely amazing.

Vu Nguyen

Beautiful appliances in a beautifully laid out store.

Tom R

Lots of products, lots of staff. Good people.