Advance Auto Parts

Category:	Auto Parts Store
Address:	861 E Wisconsin Ave, Oconomowoc, WI 53066, USA
Phone:	+1 262-567-8725
Site:	stores.advanceautoparts.com
Rating:	3.9
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–7PM

Location

Photos 12

Reviews 27

Evan Green

I wish there was zero stars.... I called in a parts order yesterday. They said they had all the parts in stock on the shelf. I went in to pick up the parts and one of the critical parts was missing. READ INVENTORY ERROR. I know this is pretty common with companies who employee high school pot heads... of which several were present. They told me to come back at 9:30 am to pick up the component. I went home performed the work that I could with the components that were rationed to me. The following morning I showed up on time, and the parts delivery driver was late. An employee remarked on how it was unusual. I expect this was a lame attempt to cater to me and that this is quite common. I left for a coffee and came back later, the driver still had not arrived. I continued to burn more time and waste more of my life at this decrepit and horribly mismanaged business. Finally the driver showed up, and much to my surprise, or not really.... they did not have the part. My order that was taken the day before by probably the only intelligent person that worked there wasnt even in the system. An employee started offering excuses as to why its not a big deal, and they would order something, etc etc etc.... they had already wasted so much of my time and I had given them so much opportunity to make it right that I will never go back to this business regardless of if management actually decides to train people and hold them accountable to their actual fuc king jobs. I went down the street to OReilly and the nice lady had the parts and had me in and out in a matter of minutes. They will be getting my business from now on. BUYER BEWARE.

Pamela Reiff

My husband took my car in to get a new battery. After we spent a half hour trying to get the car to start we took it to Advance Auto Parts because it says online they will check your battery and install it. I guess it should say... but only if you come earlier in the evening. We took the car in at 8:20pm and they close at 9, but they said they didnt have enough time to do it. Now we will have to figure out how to get to work in the morning! Go anywhere else but this place. False advertisement and horrible service!

Beki Banaszak

I got caught up with a broken exhaust just down the road from Advance. When I went inside to look for some help (knowing very little car knowledge myself,) I was greeted to 4 employees just staring at me, not knowing what to do. Then Cody came out of nowhere, took initiative and helped me fix the exhaust enough that I could get to my mechanic. If it wasnt for him, the review would not be as high.

Dan Sisulak

Car had an ABS fault light on. They scanned it and located the wheel that was giving the fault and I verified the wheel sensor that was defective. I ordered the parts online and replaced the brake slider hardware so car is back on the road for under $100. Some of the employees will not know that they can isolate which wheel is the problem, but they will scan it if you request the service.

Wendy

A few weeks ago I had to have my battery replaced. I asked if they would mind assisting as I was on my way to work and didnt have time to go home and change. They came out, changed my battery and we very personable. Just about every time Ive been to this store they have been more than helpful. Thanks!

Karl Gunst

Most of the employees are obviously stoners. If there are more then 3 customers in the store, it takes 30 minutes to check out. Nice guys but who has the time? By far the slowest auto parts store I have ever visited. I keep going back because its a prime location for me.

Joeleen Drall

I went there today after I noticed that I had no heat blowing out any setting but one. I was asked if the check engine was on and I said no. They wouldnt even go out and check what I was talking about. They were rude. I will never go back there.

Olivia Wesely

This was the most helpful auto parts store I have ever been to. They know their stuff and they take the time to make sure that you have what you need and even go above and beyond regular customer service.

cesar n

The person that took care of me when I walked in whats a bit combative like if I didnt know what I was talking about so yeah I didnt like that one might as well call me dumb

Faustino Martinez

Te ayudan aconseguir lo q nesesitas aun q no lo tengan

JA C

Very friendly and helpful clerk. Helped find a good deal on wiper blades. Swapped them out on our car for free.

Ticklish Wasabi

Their hours are wrong, they close at 6:00 pm on Sundays not 7:00pm. Dont waste your time and gas like I did.

Aaron Kinney

Good advanced location. If they dont have it on the shelves ask them, they have a lot more behind shelf

Reese Stocker

I go in the store about once every two months and they always treat me like Im a friend of theres.

L.A. Williams

Not very helpful or knowledgeable when asked targeted questions about motor part applications.....