Category: | Home Improvement Store |
Address: | 2330 Crest View Dr, Hudson, WI 54016, USA |
Phone: | +1 715-531-1416 |
Site: | homedepot.com |
Rating: | 3.3 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
DA
Daniel Annunziata
I have been shopping at Hudson Home Depot almost exclusively since I moved to Wisconsin in 2006. There is a Menards pretty much right next door, even cheaper on most products, yet I prefer the Depot because its brighter and cleaner and they carry more high end items. Or so I thought?! I am a self employed contractor and I purchase large amounts of items here for my company but also buy TONS of stuff for my house as well. About 6 months ago I bought a Sentry safe with the keypad entry. I wanted this so that I wouldnt worry about leaving keys around or losing them, and the fact that in the event of a break in, I would be able to quickly get my protection from the safe. The safe appeared to be just what I was looking for until about 3 hours passed. At that time I went to open the safe and the code I set up was not working. I knew it was correct as I had just used the code a bunch of times after programming it earlier that day. Figured batterly was just weak and that if I bought new batteries, everything would be fine. I did have keys still so I really didnt put the task up on my very important "to do" llist. By the time I did get new batteries I them learned the batteries atre not the problem. It was over 90 days before I could bring it back in, regardless they wont exchange it for us. Rubbed me wrong but for a little $80.00 safe I figured to just keep it using the keys. Now just this past Friday I went in to exchange my new Milwaukee cordless/brushles drill. Only had this drill for maybe 3 months and one morning at a job I was finishing up I needed to use it. Problem was that the only way you could change direction on the drill was by changing the direction, pulling off the battery and replacing it back on. So each time I needed to change bits I had to pull the battery off and on. Then there are times where it will just stop working completely until I do the battery pull and replace. Other times the light stays on LONG after the trigger has been untouched. I do have the receipt somewhere in this years taxes file, however I seriously have at least 125 receipts from Home Depot this year. So I go to the store and ask if they can just locate the purchase date with their computers. I was told they did not see it when using my business card. Unfortunately I also would have checked my personal bank card but my account their was recentlyh compromised ad I am awaiting a new card still. I asked if they could find the sale by serial number and they said they would need to take the drilk and send it for repair and would get it back in 6-8 weeks. Two products within six months that break without ANY type of abuse or misuse and they wont exchange them for replacement. The drill was over $200 and what am I to use until I get this one back? I will start ordering my items on AMAZON and recommend everyone to do the same..
TH
thejacobs5
I went on-line and saw they had more than enough of the patio bricks I was looking for. I went, reluctantly, to the Hudson store since they have shown me nothing but incompetence in the past. I was told they had enough and then sold the amount I wanted. In a regular store thats the end of the story, but at Home Depot, they dont give you your items when you pay for it; they then begin to look for the items they have assured you they have and took your money for. Told it would be about 1/2 an hour, I waited 2 hours in their parking lot before the man who allegedly was looking for the bricks called my cell phone and told me they in fact didnt have the brick they took my money for. So instead of picking them up the same day as promised by employees and website, I now have to wait 2 days for them to deliver. So what is the next step? Call the main customer care line, right? Well they conference call me with the store manager. Now well get something done! I get off that phone call with the knowledge that the customer care rep didnt care enough to understand the problem and a store manager who is going to look for the block that her employees were supposed to have looked for yesterday. But at least NOW well get something taken care of. 2 hours later, nothing. I call the customer care rep back and left a voicemail telling her I have not received a return phone call. A couple minutes later I get a call from the customer care member, and she is acting as if she just happened to call to check up on the situation. Its not in response to my voicemail its just me calling to get an update on the situation. Again I am conference called. I am put on hold for a few minutes and then I am brought in on what sounds like the start of the call (as if they didnt have a debriefing prior to bringing me onto the call). The store manager states that they are "still actively looking for the item." The customer care rep then states, "So you do not have that item?" Then the store managers story changes to no, we do not have that item. Actively looking straight to we dont have it. So end result is I dont get the bricks I was promised to be able to take home that day for 2+ days. Home Depot is not the store it once was. Do not go there unless you know EXACTLY what you want and are able to see it in the store and pick it up yourself. There are plenty of other home improvement stores out there that know what it is they are selling. Note the website STILL says they have enough brick to fill my order.
AL
Always A Project
WARNING!! We are always doing projects, big & small; our latest project a two story deck. Began project in Oct. of 2014 (last fall) living in Wisconsin winters can be hard & it came early and lasted last year so we didnt get our project completed until July. Wanted to return the unused materials and have been denied a return (yes we even have the receipt) we were told to try again in two weeks, so we loaded all the product for a second time, unloaded at HD and were again denied a return; we were told because the receipt was over 90 days old and the dollar amount was so much ($358.39) we would never be able to get e return! Really!!! Isnt Home Depot all about building? I suppose you have to be able to "do it yourself" in under 90 days should be their new motto! I even called the # on the "declined" receipt and was told that I was declined a return because I didnt have a receipt....I told them I did have a receipt...the response was sorry it is over 90 days, but you could write to the corporate office and ask about it. The managers in the store were of no help either said they could do nothing about it, its the "system", and walked away leaving us to reload our product once again. Way to go Home Depot, you just lost another "once" satisfied and returning customer!!! Considering we have spent over $20,000.00 to Home Depot in the past 18 mos. on projects and this is how they value you! I think this is unlawful and unfair trade practices!!!! If you have projects to do DON"T BUY HOME DEPOT!!