Category: | Appliance Store |
Address: | 185 Plato Blvd W, St Paul, MN 55107, USA |
Phone: | +1 651-227-6331 |
Site: | allinc.com |
Rating: | 3.5 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–5PM 8:30AM–5PM Closed |
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Karen Wichmann
Horrible! Very deceptive, dishonest & shoddy workmanship.. All I needed was 1 simple Dishwasher Panel made for my new dishwasher. Very time consuming & expensive disaster that they refuse to correct. They lied and were deceptive in their responses to Amex in the inquiry. 4/29/15 Lindsay Maddas Cabinet Design Sales came to my house for an appt. I needed a new dishwasher panel. She said there is a $350.00 up charge for color match. I choked, she said wether you match a whole kitchen or 1 piece of wood its the same price.OUCH! I deliberated for 2 weeks I couldnt justify the color match costing more than the wood panel. Any paint store will do it for free or pennies. Knowing I am going to sell in a few years I thought I should keep everything Crystal Cabinet. 5/12/15 I called and said go ahead with the panel $350.00 for color paint match $174.00 for wood panel = $562.13 I received my Invoice email where it states "color match to the existing panel" 2 1/2 weeks later I called Lindsay 3 times in 10 days and left messages but no return call. 6/11/15 I called the main number and explained this and that I need an ETA, LIndsay said I would have one but she is not returning my calls. I am leaving to go out of the country for 2 weeks on 6/16/15 and trying to get organized that it doesnt come when I am gone and sits at my front door for days or weeks. If it is finished during the time I am gone then just hold it until I come back. She said Lindsay had quit. My response was doesnt anyone check her VMs and take over her accounts. 4 days later 6/15/15 my new panel & old panel which was used for color match is delivered to my front door. Weeks later returning my plumber comes to install new dishwasher, Crystal panel & the handle hardware I had to buy $111.00. Color is way off! It has pink tones nothing like the old panel. I dont know if someone is colored blind or drunk but the new panel is nothing like the one they used as a color match. I didnt get what I paid for. Its unusable. The plumber said not only does it stick out because it doesnt match the color of other cabinets the design is all wrong. There is no where for normal placement of the handle. It should of been designed just like all base cabinets that surround it. The handle would have to be placed up high & hard to get fingers in under the counter or a 1/3 way down which would look stupid. We took pictures. He said talk to All Inc. they have to make this right. Call me when you get the new panel so I can install the panel/handle so you can use your dishwasher. As of today 8/28/15 I have no new panel and cant use my new dishwasher. 7/13/15 I called Jeanne Carlson & told her what has gone wrong, she said email pictures which I did. I called many times after that & left VMs no one got back to me. Finally 7/23/15 Sasha called, said he would like to come look at the panel. He said the color was off it doesnt match & the design gives no proper placement for the handle it would look misplace & awkward. He asked if I got a "sample color proof" I said No, that was never talked about or offered. I never got that choice.!! They had the old panel and I paid $350.00 for a match. Someone is not doing their job. He said he will talk to ALL Inc, & get back to me. I called repeatedly finally he said I need a new panel but at my cost. I said No I already paid.. I called my American Express Credit card it is in dispute and ALL Inc. came back & lied and said that I wanted it "RUSHED" & "I dont need a proof sample." I never said or signed that. Nor does any of the invoices I have received from them. I took 2 weeks to deliberate and it was 1 month to make a 23 x30" panel that is not a "RUSH". So All Inc. is saying you pay us $350.00 up charge for a color match but if you "RUSH" it we dont have to match it!!! WOW!!! I need my new panel that I already paid for or my money back to find a quality craftsman who is honest & values his work & appreciates paying customers. I will never use All Inc, again!
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Renee Carlisle
Run, run as fast as you can. I just completed an entire renovation and got the cabinets from ALL, Inc. I will say now that the process is done the cabinets look nice and the quality is decent so my negative review is not reflective of that. It is really more about the whole experience and process which was HORRIBLE. They alone probably caused at least a month or two of my construction delays. Over 50% of the cabinets ordered arrived wrong...wrong size, wrong cabinets, cracked doors. Some of the cabinets my contractors just modified on site since it was easier than dealing with ALL. Cabinets we had to reorder sometimes came in wrong the second time and had to be reordered a third time. Some of the cabinets they claimed they we never called them about so they didnt get reordered which caused even further delays. Not only will I never use ALL again, neither will my contractor and they have done hundreds of homes. They also found ALL a horrible company to work with. Do yourself and your contractor a favor and go somewhere else unless you like delays and frustration.
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Jack Rusinoff
It is 3:20 pm, and I just finished talking to All Inc on the phone. I am supposed to have a dishwasher delivered today, and I was told yesterday it would come between 1 and 3. I was just told it will be one more hour. I also have scheduled another company (Bonfe) to install. This is scheduled for sometime after 3. I hope the appliance arrives before the tech. Also, the delivery date is later than expected. I dont like show rooms where you do not see the price that items sell for, instead they have only the MSRP on the appliance. On a positive note (2 stars instead of one), the sales woman applied no pressure at all, and I did not have to deal with the sales pitch for extended warranties. They are a waste and a hassle to have to refuse several times at some retailers (this points earns then 1/2 star).
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kenny goers
I walked in on a Saturday with a list of appliances for our remodel, I talked to Barb and couldnt be happier with the result. After spending an hour going over the order, she helped me find alternatives to a few items I didnt like in my initial order and I couldnt be happier wit the results. Additionally, they ended up being over 2000 cheaper for the identical appliances to Warners Stellian and neither knowing about the others quotes. Bravo ALL, Inc, awesome having found you!
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James Mellor
This company represents the very worst of customer service and sales of poor quality products. Among other quality issues and service delays on other appliances, I purchased a very expensive, under-the-counter refrigerator in July 2015. It was delivered and never functioned. I am now (Thanksgiving 2015) still waiting for 3rd repair (the company would not replace it) on a refrigerator that has never worked! Stay away from All, Inc. if at all possible.