MacMan Inc

Related:	get it now eau claire wi
Related:	get it now eau claire
Category:	Computer Store
Address:	4677 Keystone Crossing, Eau Claire, WI 54701, USA
Phone:	+1 715-834-7074
Site:	macmanstore.com
Rating:	3.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM 12–5PM

Location

Photos 54

Reviews 9

Tom Gugel

The reason MacMan Inc received a score of 1 star from me is simple. I had an issue with my MacBook Pro, it did not turn back on. I had two options: i) reinstall the operation system by myself and lose all my data, ii) turn my computer to MacMan and hope to have my data back with the restored operation system. MacMan said they will restore my operating system and data. So I paid the $167 with great hopes to have my data and operating system back. They installed a new operating system (Yosemite, WITHOUT me asking them- the technician was surprised that I did not have the newest version) and claimed that there was some corruption to my hard drive but all the data is back on my computer. As of today, I have found only 5% of my data and was surprised to find hundreds of files that were never on my computer before! The technicians in MacMan mentioned to me (AFTER I already paid the $167!) that they never encountered such issue before and seemed to be confused with how properly deal with it. I ask for some possible compensation for not getting the job THEY PROMISED to me done, and was rejected. I am an international student and I felt I was lied to and taken advantage of. ** I filed an official complaint with Apple.

Amy Leustek

This Monday I walked into the MacMan store intending to purchase a new iMac to replace my current iMac. I thought that my internet issues were related to the recent OS updates which I believed had slowed down my computer. I shared with the gentleman (I am sorry I do not remember your name, Greg?? with a beard) what my current computer stats were "About the Mac" and how much memory I was using, etc. Here is what he said... "While I would love to sell you a new computer, I think your current Mac is fine. I believe you have an internet speed problem." Well he was correct. I have now switched to Charter and this has made a world of difference. My iMac and I are good friends once again! Thank you! Not to worry, when the time comes to replace my trusty computer I will be in your store. I always learn something when I step through your doors, your employees are always helpful and willing to spend time with me and answer my questions. I really appreciate the service that you provide and so often it never costs me a penny. How awesome is that!

Ethan Stewart

Theyre either extremely dumb, or a bunch of con men. My father purchased a computer from them, a Mac Pro. He purchased it without buying a new monitor, because we had one already and it just needed an adapter. Mac Man told my dad that he needed to buy a lightning port to DVI adapter, which he did. I only learned of the purchase once my father asked me to help him set it up, and they forgot to give my dad the adapter, so he drove back and picked it up. He returned with the adapter, and we found out it did not work. So, I went online, browsed for about 10 minutes while on hold from Apple "Care" and managed to find the kind of adapter needed for the computer, before Apple, or Mac Man could do anything to help. And the 2 adapters put together are going to cost around $180. Be careful when buying fla computer from these people, as they dont know what theyre doing, and pretty much can only sell iPads iPhones and iPods. If you want an apple buying experience that doesnt suck, Id recommend going to an actual store.

Michael Ohren

Mike: Yesterday I went to the store because I had a problem getting my contact information from my iPad (purchased at your store) to migrate to my new iPhone 6. August Hartung was working at the time. I told him what the problem was, handed him both devices, and within 30 seconds he had my problem solved. He also helped me set up some other features on the iPhone 6. My husband and I have purchased 2 iMac computers, the iPad and various accessories from your store over the past 3 years. We have had nothing but great service from the staff there. They are friendly and always helpful. Since we are both of the baby boomer generation, new technology can be intimidating and occasionally extremely frustrating. Its reassuring to know that we can always take our devices in and receive the highest caliber of service from your staff. Thank you, Mary Ann & Dan

A Private User

I needed to get my screen replaced and the computer was under warranty. I dropped it off on a Friday telling them it was covered under a repair warranty and called the following Wed to check in on it. "Oh your computer is under warranty? Ill call Apple and see if they cover it." The screen was ordered the following day and I got my computer back the next Friday. It appears they did fine work, but they should have been calling me to fill me in on what was going on. I am upset that I had to call them 6 days after I dropped it off and that they still hadnt done anything with it. I wont be going back and I wont encourage anyone else to go there. Additionally, some of the people who work there seem to have serious attitude issues. Go to the Apple Store instead, they are much friendlier and much, much faster.

Danielle Bauer

I have been to MacMan a few times since I started using Apple products and I cant even begin to express how great this business is. First of all, I was thrilled to find out that I wouldnt have to make a lengthy drive to Minnesota if I ever needed my phone or laptop fixed. They can do that at the store. But anyways... the customer service... it was the best I ever had in my whole life. I was helped by Kyle and he was not only kind and very knowledgable about everything he was selling, but he worked very hard with me to find the best phone and laptop that fit my needs (He wasnt trying to pawn off the most expensive piece of tech they had like some sales reps do). He was definitely great and I recommend anyone to get helped by him and to go through this store for your Apple needs.

Simone Muller

Worst customer service I have ever received. Kyle was not helpful and was not very willing to help me. As a college student that buys Apple products quite often, I would not willingly take my business here due to their poor customer service. He kept telling me to come in so they could look at it because he had a customer on the floor and made it sound like an inconvenience to be speaking with me. Obviously you need more staff if youre too short handed to help someone on the phone and in store. I will not give them my business again.

Jordan Gardner

Im so thankful to MacMan. A few weeks ago my family and I had some major issues involving one of our Apple IDs and our ICloud. I had no idea how to fix the issue and a friend recommended me to MacMan. After I explained the situation to them they were able to resolve this issue very efficiently. Kyle was very patient in walking me through the whole process and explained how to avoid any further issues. Overall it was a very good experience and Kyles customer service was absolutely outstanding! Thank you MacMan!

anonymous

Absolutely terrible service! They have no sense of a time. They claim they will have things done in 24 hours and will call you back minimum 3 days later and over charge for fixing items. They do not have positive attitudes and half of the time ignore you when you are in the store. I have never felt so unwelcome in a store in my life. The best advice is to just drive the computer to Minneapolis to the Apple store there because this place is a joke.